claims administrative assistant resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • Reporting skills
  • Documentation abilities
  • Customer Service
  • Good listening skills
  • Claims review
  • Good telephone etiquette
  • Data management
  • Planning and Coordination
  • Critical thinking
  • Microsoft Office proficiency
  • Self-directed
  • Time management
  • Strong problem solver
  • Adobe Suite knowledge
  • Computer skills
  • Attention to detail
  • Energetic and organized
  • Excellent communication skills
  • Home network management
  • Online chat
Professional Summary

Systematic Administrative Assistant with over 10 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Knowledgeable and dedicated customer service professional driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Work History
Claims Administrative Assistant, 12/2017 - Current
Shelter Insurance Washington Court House, OH,
  • Generated reports and typed letters using Microsoft Office.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Monitored CEO's emails, work calendar and scheduled appointments, meetings and travel.
  • Developed and updated spreadsheets and databases to track, analyze and report on insurance claim status, indemnity reserves, and total payments issued.
  • Processed invoices and expenses to facilitate on-time payments.
  • Examined claims forms and other records to determine insurance coverage.
  • Reviewed police reports, and physical property damage to determine extent of liability.
  • Analyzed information gathered by investigation and report findings and recommendations.
  • Synthesized data into comprehensive quarterly written reports for management.
  • Organized, planned, and documented materials for large market share claims.
  • Followed up with insured individuals regarding premium and deductibles payments.
  • Prepared summaries of damage, payments and policy coverage.
  • Documented all investigation activity and presented reports to management.
Lead Center Consultant, 02/2016 - 12/2017
Rite-Hite Clare, MI,
  • Demonstrated consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
  • Managed production flow to ensure all production orders are done right and on time
  • Took customer orders, giving pricing information, performed consultative selling to customers, and recommended FedEx Office products and services tracks and logged all production jobs
  • Took lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
  • Set up complex orders and performed multiple tasks at the same time
  • Responsible for ensuring quality during and after production process
  • Ensured communication among shifts
  • Coordinated pick-up and delivery of customer orders
  • Provided leadership to team members on an assigned shift
  • Assisted in the training of center team members
  • Collated, sorted and organized customer orders
  • Completed required financial paperwork and assisted with financial reporting including daily sales, close-outs and bank deposits
  • Ensured quality customer service was given to customers by providing packaging services, as well as offering information about company products and services
Photographer and Customer Service Representative , 09/2013 - 01/2016
Lifetouch Church Directories And Portraits City, STATE,
  • Monitored studio for adequate quantities of supplies.
  • Conducted all photo shoots in a calm and professional demeanor.
  • Explained price and package details to customers.
  • Improvised photographic methods and techniques.
  • Set up precise photographic measurements and control equipment.
  • Recommended and helped customers select merchandise based on their needs.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Shared product knowledge with customers while making personal recommendations.
  • Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions.
Administrative Assistant, 05/2010 - 09/2014
Carolina Business Services, Inc. City, STATE,
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Made copies, sent faxes, and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
  • Created all communications collateral including web pages, brochures, and fliers
  • Created PowerPoint presentations for business development purposes.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
High School Diploma: , Expected in 01/2012
Carolina Christian School - Locust, NC,
Status -

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Resume Overview

School Attended

  • Carolina Christian School

Job Titles Held:

  • Claims Administrative Assistant
  • Lead Center Consultant
  • Photographer and Customer Service Representative
  • Administrative Assistant


  • High School Diploma

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