Dedicated and enthusiastic insurance professional motivated to succeed in a fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge of SIU/MCIU claim handling and Consolidated Claims.
Claim Associate MCIU/SIU02/2015 to Current State FarmPortage, MIWork in a team environment processing claims for ten states, utilizing vast knowledge of procedures and jurisdictional differences. Monitor and handle invoices and payments to attorneys, medical providers and other service providers. Run Multiple searches and reports using a multitude of database and programs so as Accurint, Equifax, Legal Exchange, ISO and CarFax.
Claims Associate Consolidated Claims03/2013 to 02/2015 State FarmPortage, MICommunicated with insured individuals to explain audit classifications and computations. Analyzed first reports of loss and underlying file material to determine if a claim was suspect. Reviewed data to verify the validity of claims.
Claim Service Assistant 09/2012 to 03/2013 State Farm Portage , MI Developed effective relationships with all call center departments through clear communication. Addressed customer service inquiries in a timely and accurate fashion.Provided cross training to staff members.
Teacher08/2007 to 01/2012 Charlotte Mecklenburg SchoolsCharlotte , NCTaught students in various stages of cognitive, linguistic, social and emotional development. Established positive relationships with students, parents, fellow teachers and school administrators. Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
Third Grade Teacher09/2006 to 06/2007 Albion Public Schools Albion , MI Employed a broad range of instructional techniques to retain student interest and maximize learning. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Implemented a variety of teaching methods such as lectures, discussions and demonstrations.
Third Grade Teacher07/2002 to 06/2006 National Heritage Academies Battle Creek , MIScheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Delegated tasks to teacher assistants and volunteers. Worked outside normal hours to be available to answer parent and student questions.
Education and Training
ACA Designation: Accredited Claims Adjuster 2015Polk State College Lakeland , FL, United States
Bachelor of Arts: Education2002Western Michigan University Kalamazoo, MI, United States