Civil Engineering Technician resume example

• Day to day operations of local granite company's sales and manufacturing, including inventory tracking, opening and closing the store, rotating inventory and assisting with advertising.
• Researched and implemented new POS computer system for the company.
• Managed sales staff and acting liaison between sales and manufacturing.

Advertising Account Executive

• Generated ad sales revenue through existing account base and prospecting for new accounts.
• Order entry of ad sales and processed ad copy through design department and proofing to customer.
• Offered Custom Publications, Web Ads, and Daily and Weekly paper ads.

Ad Trafficking Coordinator

• Monitored, tracked, and answered questions related to ads from Advertising Services Department for the daily and weekly papers, several custom publications and commercial print jobs
• Designed ads using MultiAd Creator2 and Creator7, Adobe PhotoShop and Adobe Illustrator.
• Assisted graphic designers, manager and acting manager with daily operation of the department.

• Handled all inbound callers responding to direct response marketing campaigns, utilized analytical skills and problem solving abilities to better service clientele.
• Assisted training department with breakout classroom sessions and live coaching.

• All Administrative functions related to the running of a successful mortgage company including Investor Management, Rate Lock Administration and Office Management.
• Training - created or reviewed all training material presented, supervised training staff.
• Compliance - required to stay current with all federal and state rules and regulations in three states and maintain proper licensure for the company and loan officers, direct liaison between the company and all state banking departments, handled and responded to all consumer complaints filed through the various banking departments, archiving of all mortgage related files.
• Direct support of the CEO for appointments and company sponsored events.

• Researched, designed and implemented all projects for the President of the company including overhaul of the voice and data network and expansion of the building to double the company's space.
• Managed, designed and supervised installation and programming of new phone system including changing voice carriers and signals (POTS to T-1).
• Desktop support issues.

Call Center Manager

• All front end operations and day to day running of the call center.
• Creating new relationships with business partners and lead generation sources.
• Recruited and hired qualified candidates for all positions within the company.

• Created and ran two separate call centers within a larger Internet mortgage call center Supervised staff and monitored productivity of support staff and loan officers Recruited, hired and trained staff who were often promoted to other positions in the company Assisted in the design of existing call routing plans and new phone system Provided customer service to key business relationships including co-brands and private labels Reviewed and ensured out-going documentation was accurate for over 30 sources of business Created and modified existing executive reports for presentations to business partners Jessica Claire 1.