City Secretary Resume Example
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CITY SECRETARY
Professional Summary
Well-organized City Clerk proficient in overseeing the day-to-day clerical functions of Lakeview TX, including researching agenda issues, maintaining records, and administering general and special elections. Thorough knowledge of all municipal rules and regulations with familiarity in budgeting and report preparation.
Skills
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Work History
City Secretary, 06/2016 to 02/2020
West Hills Community College District – San Joaquin , CA
West Hills Community College District – San Joaquin , CA
- Performed budgeting duties, including assisting in budget prep, expenditure review and budget administration.
- Maintained fiscal records and accounts.
- Worked closely with city personnel in development and interpretation of city and department policies and conferred with legal advisors and city officials regarding management problems.
- Participated in administration of municipal elections, including preparing and distributing ballots, training election officers and tabulating results.
- Developed team communications and information for City Council meetings.
Secretary, 06/2016 to 02/2020
Premier Senior Living Group – Moosic , PA
Premier Senior Living Group – Moosic , PA
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Provided clerical support to Board of directors by copying, faxing and filing documents.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Recorded monthly financial transactions for water department using Quickbooks and handled payments of accounts.
- Authored clear and professional business documents, including monthly billing and notices to customers regarding any issues with water services.
- Produced thorough income reports every month using Quickbooks.
- Provided onboarding and training for new support staff.
- Coordinated with referring facilities to meet standards for follow-up processes.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Managed inventory, placed orders and handled payment for office supplies.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Recorded expenses and maintained accounting records in Quickbooks.
- Wrote and proofread error-free letters, memoranda and other business correspondence.
- Developed correspondence letters, memos and emails.
- Reviewed and balanced daily bank deposits and deposit report.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Administered monthly staff payroll, including physical checks, direct deposits and all special calculations such as commissions, reimbursements and benefit deductions.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Effectively interacted with Mayor and board of drectors in monthly meetings, took in-depth notes and disseminated minutes to all attendees.
Personal Care Aide, 09/2013 to 02/2020
George And Irene Williams – City , STATE
George And Irene Williams – City , STATE
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Developed rapport to create safe and trusting environment for care.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Conferred with Home Health to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
- Determined specific needs and provided most appropriate level of services to ensure well-being.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Ran errands for customers, including shopping, and picking up other necessities.
- Maintained clean, safe and well-organized patient environment.
- Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Cook/Head Waitress, 11/2014 to 12/2018
Lakeview Grill – City , STATE
Lakeview Grill – City , STATE
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Verified proper portion sizes and consistently attained high food quality standards.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
- Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
- Communicated closely with waitress staff to fully understand special orders for customers, including those with food allergies and gluten intolerance.
- Recommended menu items for new dish development, holidays, special events and promotions.
- Safely used kitchen equipment such as Grill and fryers, effectively reducing injuries and burns 100%.
- Prepared estimated 10 orders simultaneously during peak periods with 98% accuracy rate, maximizing customer satisfaction and repeat business.
- Mentored staff in expectations and parameters of kitchen goals and daily work.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
- Managed food resources, memorized orders and wrote patron's food orders on slips in 75-seat restaurant.
- Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.
- Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
- Restocked salad bar and buffet for lunch and dinner service.
- Bussed and reset all my tables per shift, working efficiently to keep dining room and work areas clean.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Assisted with various banquet food stations, set up and service to multiple dining areas.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Prepared beverages and filled food orders for customers.
- Decreased customer wait times by efficiently carrying 3 plates at one time without spilling or dropping food.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Loaded trays with accessories, including eating utensils, napkins and condiments.
Education
High School DiplomaTrinity High School - City, State
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Resume Overview
School Attended
- Trinity High School
Job Titles Held:
- City Secretary
- Secretary
- Personal Care Aide
- Cook/Head Waitress
Degrees
- High School Diploma
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