LiveCareer-Resume

city letter carrier resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Skills
  • Mail Sorting
  • Route Planning
  • Work Ethic
  • Computer Skills
  • PPE Use
  • Problem Resolution
  • Conflict Resolution
  • Relationship Building
  • Customer Service
  • Organizational Skills
  • Reliable and Trustworthy
  • Microsoft Office
  • Team Building
  • People Skills
  • Friendly, Positive Attitude
  • Active Listening
  • Critical Thinking
Experience
City Letter Carrier, Apr - Current
Fedex Office Woodbury, MN,
  • Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
  • Maintained professional and effective public relations with customers and community members.
  • Used portable electronic scanner to track parcels and record tracking progress.
  • Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
  • Collected mail from distribution and prepared in sequence for efficient delivery.
  • Acquired customer signature for registered and insured mail.
  • Handled undeliverable mail in accordance with established procedures.
  • Collected customs charges, postage due and C.O.D. payments.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Routed all classes of mail in sequence of delivery along established route.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Delivered mail to residents and business within assigned area.
  • Cleaned and checked over vehicle after completion of daily deliveries.
  • Delivered various types of mail on routes according to strict timelines.
  • Assisted customers in receiving oversized parcels by carrying items inside.
Backroom Logistic, May2012 - Feb2018
Laz Parking Downey, CA,
  • Kept stockroom clean and neat for maximum productivity.
  • Unloaded incoming trucks and stocked merchandise in correct storage areas.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Helped customers load bulky and heavy items into vehicles after purchase.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
  • Checked online order receipts for customers and retrieved merchandise shipped to store location.
  • Completed inventory audits as scheduled and assisted with addressing discrepancies.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Stocked and rotated products, supplies and paper goods to optimize freshness.
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
  • Selected items from bins, scanned tags with tracker and loaded onto cart.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Examined and inspected stock items for damage and reported findings to supervisors.
  • Helped customers locate desired items and assisted with carrying heavy loads.
  • Monitored available products and suggested items to reorder.
  • Placed products on conveyors for final wrapping and shipment.
  • Communicated with customers to discuss packing needs and special items or circumstances.
  • Added labels to products, rotated current stock and professionally arranged merchandise.
  • Verified merchandise against shipping paperwork and resolved discrepancies.
Overnight Supervisor, Jun2008 - May2013
McDonald's Restaurant City, STATE,
  • Supervised overnight team functions and services for youth and adult shelter, managed resident intake, assigned work, maintained security and delivered resident support and discipline.
  • Maintained safe work and collaboration spaces for night employees.
  • Managed communication within organization and to outside clients and partners and thoroughly documented and reported overnight activities to management.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Identified needs of customers promptly and efficiently.
  • Defined appropriate metrics and measurements to drive results.
  • Recommended process and systems improvements such as changes to overnight operations.
Education and Training
High School Diploma: , Expected in 06/2008
-
John Burroughs High School - Burbank, CA,
GPA:
Status -

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Resume Overview

School Attended

  • John Burroughs High School

Job Titles Held:

  • City Letter Carrier
  • Backroom Logistic
  • Overnight Supervisor

Degrees

  • High School Diploma

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