city letter carrier resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Friendly and efficient Customer Service Associate devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Dedicated and talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 11 years of experience in quickly resolving issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Cheerful and upbeat with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.

  • Inbound and outbound calling
  • Customer Service
  • Problem Resolution
  • Effective communication
  • Quality assurance
  • Safety regulations
  • Credit card payment processing
  • Call center experience
  • High-energy attitude
  • Technologically savvy
  • Adaptive team player
  • Retail sales customer service
  • Problem-solving abilities
  • Shipping and receiving understanding
  • Customer relations
  • Store maintenance
  • In-store support
  • Product organization
  • Courteous demeanor
  • System implementation
  • Sales expertise
City Letter Carrier, 09/2017 to 01/2021
Hilton WorldwidePlano, TX,
  • Handled undeliverable mail in accordance with established procedures.
  • Furnished customers with postal information, change-of-address cards and other postal forms.
  • Used portable electronic scanner to track parcels and record tracking progress.
  • Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
  • Collected mail from distribution and prepared in sequence for efficient delivery.
  • Acquired customer signature for registered and insured mail.
  • Collected customs charges, postage due and C.O.D. payments.
  • Maintained professional and effective public relations with customers and community members.
  • Researched road conditions for assigned route, including road construction and potential delays.
  • Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Assisted customers in receiving oversized parcels by carrying items inside.
  • Obtained receipts for registered and certain insured mail.
Corrections Officer, 10/2016 to 05/2017
Lake County IlLibertyville, IL,
  • Maintained appropriate control, security and well-being over those detained.
  • Escorted prisoners to and from court, jail and other jurisdictions or rehabilitation institutions.
  • Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
  • Maintained clear and open communications with all facility areas to support efficient and safe operations.
  • Conducted routine and emergency head counts.
  • Attended regular trainings and maintained appropriate certifications.
  • Observed and directed inmates during recreation, visits, telephone and shower time.
  • Complied with Standard Emergency Health Response Plan, including having written plan in place.
  • Conducted internal security checks to ascertain inmate safety.
  • Assisted in restraining violent and unruly inmates.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
  • Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
Call Center Representative, 02/2016 to 10/2016
LabcorpKingman, AZ,
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Short Order Cook, 08/2012 to 12/2015
Pullman Regional HospitalPullman, WA,
  • Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
  • Marinated food items according to corporate-provided instructions and recipes.
  • Assisted in preparation of menu items such as steaks, burgers and sandwiches.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
  • Set up work stations prior to restaurant opening to improve speed during busy periods.
  • Chopped, diced and sliced ingredients for stir-fries, salads and appetizers.
  • Weighed, measured and mixed ingredients to follow recipes and create dishes.
  • Sanitized workstation before and after shift to prevent illness and food contamination.
  • Safely operated ovens, grills and other kitchen equipment to minimize accidents.
  • Performed site evaluations, customer surveys and team audits.
Education and Training
High School Diploma: , Expected in 07/2008 to Smoky Mountain High School - Sylva, NC

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Resume Overview

School Attended

  • Smoky Mountain High School

Job Titles Held:

  • City Letter Carrier
  • Corrections Officer
  • Call Center Representative
  • Short Order Cook


  • High School Diploma

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