Friendly and efficient Customer Service Associate devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Dedicated and talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 11 years of experience in quickly resolving issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Cheerful and upbeat with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.
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