city letter carrier resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

  • Customer Service
  • Detail-Oriented
  • Territory Management
  • Bid Request Management
  • Performance Evaluations
  • Decision Making
  • Customer Order Management
  • Problem-Solving
  • Interdepartmental Collaboration
  • Verbal and Written Communication
  • Account Servicing
  • Customer Portfolio Management
  • Customer Complaint Resolution
  • Staff Training and Development
  • Excellent organization, problem solving, and communication skills
  • Proficiency in Microsoft Office- Excel and Word
  • Team player with ability to interact well with others
  • Time management
  • Relationship building
  • Mail Sorting
  • Route Planning
  • High-Priority Mail
  • Insured Mail Procedures
  • People Skills
  • Friendly, Positive Attitude
  • Good Work Ethic
  • Organizational Skills
  • Active Listening
  • Flexible Schedule
  • Reliable & Trustworthy
  • Critical Thinking
  • Supervision & Leadership
City Letter Carrier, 02/2023 - Current
Hilton Worldwide East Brunswick, NJ,
  • Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
  • Maintained professional and effective public relations with customers and community members.
  • Used portable electronic scanner to track parcels and record tracking progress.
  • Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
  • Collected mail from distribution and prepared in sequence for efficient delivery.
  • Acquired customer signature for registered and insured mail.
  • Handled undeliverable mail in accordance with established procedures.
  • Collected customs charges, postage due and C.O.D. payments.
  • Furnished customers with postal information, change-of-address cards and other postal forms.
  • Researched road conditions for assigned route to identify road construction and potential delays.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Routed all classes of mail in sequence of delivery along established route.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Obtained receipts for registered and certain insured mail.
  • Delivered various types of mail on routes according to strict timelines.
  • Cleaned and checked over vehicle after completion of daily deliveries.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
Pricing Coordinator, 06/2022 - 01/2023
Avient West Chicago, IL,
  • Worked closely with sales teams to assess profit margins and adjust items and categories.
  • Handled bidding processes by coordinating materials, analyzing proposals and managing implementations for awarded contracts.
  • Created and updated rate publications in Sales Force and Oracle.
Sales Operation Support, 08/2005 - 06/2022
Herman Miller City, STATE,
  • Maximized sales by efficiently managing 17 sales representatives.
  • Sold Nemschoff and service line across Alabama, Mississippi, Arkansas, Oklahoma, Texas, Illinois, Indiana, Kentucky, Ohio, Western Pennsylvania, Louisiana region.
  • Worked closely with sales leadership team to identify improvement opportunities and facilitate successful solutions.
  • Contacted customers via phone and email to explore connections, offer services and cement relationships.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Supported sales team members to drive growth and development.
  • Actualized strategies to continuously improve customer service, company or brand visibility and Nemschoff provided.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered incoming telephone calls to provide store, products and services information.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Explained benefits, features and recommendations to maximize client retention.
  • Made outbound calls to obtain account information.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
Sales Support GSA, 02/1999 - 07/2005
Mayline Company LLC City, STATE,
  • Answered high volume of calls in fast-paced environment to offer above-and-beyond support for sales representatives' diverse needs.
  • Maintained positive brand identity, leveraging strategic customer relation initiatives to promote affirmative relationships with clients and partners.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
Education and Training
High School Diploma: , Expected in
Lincoln High School - Manitowoc, WI,
Status -

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Resume Overview

School Attended

  • Lincoln High School

Job Titles Held:

  • City Letter Carrier
  • Pricing Coordinator
  • Sales Operation Support
  • Sales Support GSA


  • High School Diploma

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