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city letter carrier resume example with 7 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Hardworking Leadership Team Member bringing great personnel management and motivational abilities. Helps drive team growth and enhance results through hands-on, proactive oversight of daily operations. Always ready to help personnel and managers achieve shared goals.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Skills
  • Mileage Documentation
  • High-Priority Mail
  • Vehicle Inspections
  • GPS Use
  • Route Planning
  • Mail Sorting
  • Active Listening
  • Reliable & Trustworthy
  • Fluent in Spanish
  • Good Work Ethic
  • Computer Skills
  • Team Building
  • Microsoft Office
  • Problem Resolution
  • Flexible Schedule
  • Customer Service
  • Organizational Skills
  • Relationship Building
  • Training & Development
  • Data Management
  • Critical Thinking
  • Basic Math
  • Friendly, Positive Attitude
  • Conflict Resolution
  • People Skills
  • Team Management
  • Planning & Organizing
  • Supervision & Leadership
  • Mentoring and Coaching
  • Opening and Closing Procedures
  • Decision Making
  • Maintaining Required Compliance
  • Delegating Work
  • Documentation and Reporting
  • Verbal and Written Communication
  • Goal Setting
  • Team Leadership
  • Work Planning and Prioritization
  • Complex Problem Solving
  • Cash Handling
  • Punctual and Reliable
  • Team Development
  • Energetic and Enthusiastic
  • Upbeat and Positive Personality
  • Spanish Fluency
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
Experience
City Letter Carrier, 01/2018 to Current
Bridge Senior LivingWest Windsor, NJ,
  • Furnished customers with postal information, change-of-address cards and other postal forms.
  • Maintained professional and effective public relations with customers and community members.
  • Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
  • Used portable electronic scanner to track parcels and record tracking progress.
  • Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
  • Collected customs charges, postage due and C.O.D. payments.
  • Acquired customer signature for registered and insured mail.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Cleaned and checked over vehicle after completion of daily deliveries.
  • Assisted customers in receiving oversized parcels by carrying items inside.
  • Delivered various types of mail on routes according to strict timelines.
  • Delivered mail to residents and business within assigned area.
Shift Leader, 08/2016 to 12/2016
Pilgrim'sBroken Bow, OK,
  • Upheld company standards and compliance requirements for operations.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Delegated tasks to employees and monitored activities and task completion.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Coached team members to increase productivity and reduce workplace accidents.
Shift Manager, 01/2013 to 11/2014
GetgoMorgantown, WV,
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Upheld company standards and compliance requirements for operations.
  • Documented receipts, employee hours and inventory movement.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Reinforced rules to promote superior employee performance.
  • Taught staff upselling techniques to meet revenue targets.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Helped employees accomplish tasks during peak periods.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Assessed reports and adjusted workflows to realign with targets.
  • Directed employees through daily routines.
  • Handled customer complaints, questions and inquiries.
  • Managed cash positions and made bank deposits.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
Education and Training
GED: , Expected in 08/2011 to GED Program - Holyoke, MA,
GPA:

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Resume Overview

School Attended

  • GED Program

Job Titles Held:

  • City Letter Carrier
  • Shift Leader
  • Shift Manager

Degrees

  • GED

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