(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Service-oriented individual with 25 years experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of Typing and Answering Phones with established processes and procedures. I am a dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. I am ready to start a new chapter of life since I have retired. I am a flexible hard worker ready to learn and contribute to team success at a new job.

  • Mileage documentation
  • GPS use
  • High-priority mail
  • Mail sorting
  • Vehicle inspections
  • Insured mail procedures
  • Organizational skills
  • Communication
  • Troubleshooting
  • Decision-making
  • Reliable and trustworthy
  • Computer skills
Education and Training
Green High School Green, OH, Expected in 06/1977 High School Diploma : - GPA :
  • Major in Business
  • Typing
  • Shorthand
  • Accounting
Fedex - City Letter Carrier
San Leandro, CA, 01/2003 - 12/2020
  • Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
  • Used portable electronic scanner to track parcels and record tracking progress.
  • Collected mail from distribution and prepared in sequence for efficient delivery.
  • Acquired customer signature for registered and insured mail.
  • Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
  • Handled undeliverable mail in accordance with established procedures.
  • Collected customs charges, postage due and C.O.D. payments.
  • Furnished customers with postal information, change-of-address cards and other postal forms.
  • Maintained professional and effective public relations with customers and community members.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Routed all classes of mail in sequence of delivery along established route.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Cleaned and checked over vehicle after completion of all daily deliveries.
  • Obtained receipts for registered and certain insured mail.
  • Furnished customers with postal information and provided change of address information and other related postal forms.
  • Assisted customers in receiving oversized parcels by carrying items inside.
  • Delivered various types of mail on routes according to strict timelines.
Republic Parking System - Clerical Worker/Supervisor
City, STATE, 06/1999 - 01/2003
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
  • Answered approximately 50 phone calls daily and pleasantly welcomed visitors to office.
  • Updated databases with ticket data, verified changes in information and maintained 98% accuracy.
  • Audited customer parking tickets on a daily basis.
  • Counted money and prepared deposits on a daily basis.
  • Supervised anywhere from 2 to 13 cashiers in a day.
  • Helped customers who had lost their ticket for parking.
  • Helped customers that did not have enough money to pay their parking fees.
InfoCision - Telemarketer Sales Representative
City, STATE, 03/1997 - 05/1999
  • Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
  • Maintained and recorded customer information in database.
  • Handled inbound telephone calls from interested customers.
  • Presented information about membership details and purchase advantages.
  • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Broke down objections using friendly, persuasive strategies.
  • Worked well with automatic computer dialing and proprietary software to manage daily call loads.
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
  • Set up new accounts and listed personal, demographic and payment information in system.
  • Educated customers about product or service offerings meeting individual needs.
  • Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
  • Received and processed customer payments.
  • Persuaded customers by explaining how products and services meet needs and desires.
  • Followed script to share product features, pricing and benefits.
  • Asked customers questions to understand needs and requirements.
  • Cold called new customers to increase profits 100%.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Called prepared lists of leads and read short scripts to promote mailing products and services.
  • Conducted cold calls using provided phone directory to sell Pitney Bowes Postage Machines.
  • Cold called prospective clients for Christian Coalition, Jay Sekulow and the ACLJ.
  • Made 200 calls per day.
  • Recorded customer personal information in CRM system to track data and document account activities.
  • Addressed clients' indecision, complaints and desires head-on to overcome hesitations and close sales.
  • Utilized script for on-demand phone project assignment to deliver surveys to recipients.

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Resume Overview

School Attended

  • Green High School

Job Titles Held:

  • City Letter Carrier
  • Clerical Worker/Supervisor
  • Telemarketer Sales Representative


  • High School Diploma

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