city letter carrier resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Dedicated Mail Carrier offering 7 years of delivery to residential and commercial customers. Reliable and considerate with excellent ability to resolve address discrepancies and increase accuracy. Strong management of mail, packages and delivery in inclement weather conditions. Productive administrative support worker with organized nature, skill in prioritizing tasks and excellent time management. Willing to take on any clerical need to boost efficiency in any environment. Proficient in managing physical and digital records.

  • Microsoft Office, Microsoft Word, Microsoft Excel, some Powerpoint
  • Inventory management
  • Invoicing
  • Billing
  • Faxing
  • Problem-solving
  • Medical Coding
  • Reconciling
  • Organization
  • Business operations
  • Accounts payable, Accounts receivable
  • Excellent customer service
  • Filing
  • General office
  • Hiring
  • Mail delivery
  • Mail-sorting and delivery sequence
  • Local area route knowledge
Work History
10/2014 to 11/2021
City Letter Carrier Bridge Senior Living Franklin, MA,
  • Planned and cased mail in sequence of delivery for designated route.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Worked closely with other employees in mail office and handled various administrative tasks.
  • Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Maintained accurate records of attempted and missed deliveries as required by post office.
  • Distributed mail on foot to residences and businesses, delivering to approximately 850+ customers per shift.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
06/2011 to 06/2012
Cashier Bj's Wholesale Club, Inc. Home Office/Remote, NJ,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
05/2010 to 06/2010
Medical Coding and Billing Specialist Intern Caliva Bellflower, CA,
  • Insurance Coding and Billing Specialist Intern
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Accurately pulled patient records for upcoming appointments and procedures.
  • Utilized Medisoft to manage and confirm patient data, such as insurance, demographic and medical history information.
  • Communicated effectively with staff, patients and insurance companies by email and telephone.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Pre-certified medical procedures and surgeries.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Determined prior authorizations for medication and outpatient procedures.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
  • Accurately posted and sent out all medical claims.
  • Gathered forms, copied insurance cards to collect patient information for billing and insurance filing.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
08/2002 to 08/2006
Store Manager JoAnn Fabrics City, STATE,
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Created work schedules according to sales volume and number of employees.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Oversaw daily store operations, including staffing and training, overall compliance, inventory control and financial functions.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Kept inventories accurate with daily cycle counts and weekly audits to identify and resolve variances.
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Maintained proper product levels and inventory controls for all merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Directed construction of product displays on weekly basis, following corporate planograms, promotions and seasonal trends.
Expected in 06/2010 to to
Certificate: Medical Insurance Coding And Billing
Concorde Career College - Portland, OR,

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Resume Overview

School Attended

  • Concorde Career College

Job Titles Held:

  • City Letter Carrier
  • Cashier
  • Medical Coding and Billing Specialist Intern
  • Store Manager


  • Certificate

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