Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

• 15+ years of experience in customer service

• 9 years of experience in promotions with an emphasis on sweepstakes/contests/games & rebates

• 6 years of city clerk/municipal government experience

• 5 + years of volunteer work in multiple organizations/committees/groups

• 4 + years of grant writer experience

Multi skilled and resourceful City Clerk and Account manager with an excellent track record of delivering high quality clerical services and applying general administrative and departmental policies and procedures to the local municipal offices. Possess strong expertise on agendas preparation, minutes preparation, processing information, maintaining ordinances, record retention, supplies management and correspondence handling. Highly capable of managing phone calls, sorting/distributing faxes, letters and emails, organizing meetings and conferences, maintaining financial record keeping and coordinating with City Administrator and members of the City Council. Possess in-depth working knowledge of MS Office Suite (Word, Excel and Outlook) along with an urge to learn new software applications. Able to offer exceptional communication, pClaire, organizational and problem solving skills to demonstrate efficiency of city government.

  • Administrative
  • Policies
  • Project Management
  • Reporting
  • Activity coordination
  • Money handling
  • Legal notice publishing
  • Customer service
  • Relationship development
  • Communications
  • City Government
  • Municipal Budget
  • Clerical
  • Filing
  • Researching skills
  • City code knowledge
  • Records management
  • Business operations
  • First Aid/CPR
  • MS Office
Work History
City Clerk, 08/2014 - Current
City Of Enid, Ok Enid, OK,
  • Oversee the day-to-day clerical functions of the City of Low Moor including attending City Council meetings, researching agenda issues, maintaining comprehensive records, prepare the fiscal budget with the City Treasurer and prepare all meeting agendas and minutes.
  • Serve as the City’s Elections Officer by managing the issuance and verification of nomination papers, providing information to candidates, and ensuring timely filings as required by the Elections Code.
  • Maintain accurate up-to-date filing of City ordinances, agreements, resolutions, and minutes of City Council and committees and certify official City documents as needed.
  • Review state and federal legislation, court decisions, administrative rulings, and related matters to determine if City policies and procedures are in compliance.
  • Swear in municipal officials as necessary.
  • Supervises the issuance of, or issues, various licenses and/or permits such as dog licenses, ATV/golf cart permits and building permits.
  • Maintains all records in relation thereto.
  • Acts as the custodian of the official City seal.
  • Maintains a public information service and, in response to reasonable requests, furnish information and material concerning the City government.
Account Manager, 10/2014 - Current
Phigenics New York, NY,
  • Manage project operations, the development and implementation of Sweepstakes, Games, Contests and/or Rebates.
  • Overall project management, execution, and profitability of client work.
  • Establish personal credibility and develop sound business relationships with client counterparts.
  • Manage day-to-day operations of Sweepstakes/Games/Contest/Rebates execution team.
  • Work with clients and partners in development of overall promotion pClaire.
  • Including the development of estimates, timelines and rules/terms and conditions.
  • Financially responsible for Sweepstakes/Games/Contest/Rebate execution.
  • Responsible for involving and managing agency legal counsel compliance, security and agency risk management for Sweepstakes/Games/Contests/Rebates.
  • Troubleshoot with key clients and vendors, effectively communicating and resolving problems and concerns quickly.
  • Oversee internal procedures and monitor performance/compliance.
Call Center Representative/Account Coordinator/Sweepstakes Coordinator, 08/2011 - 10/2014
Amita Health Amsterdam, NY,
  • Day-to-Day promotion and fulfillment support, including but not limited to : program set up, tracking program deliverables, client communications, liaison between PFC teams and clients.
  • Administrative duties - assist Account Manager with assigned administrative tasks such as client reporting, change orders and statements of work.
  • Act consistently on the values of teamwork, outstanding client service and operate with integrity.
  • Manage the confirmation of Sweepstakes winners (by phone, email or mail).
  • Create winners lists and prepare prize award documents for fulfillment.
  • Answer inbound calls, research consumer's questions and advise resolution or next steps needed.
Call Center Rep, 09/2009 - 08/2011
  • Managed large amounts of inbound and outbound calls in a timely manner.
  • Identify customers needs, clarify information, research issues and provide solutions.
  • Note interactions and calls reasons of all consumer interactions.
High School Diploma: , Expected in
Clinton High School - Clinton, IA
EMR - National Registry of Emergency Medical Technicians: , Expected in 09/2018
Eastern Iowa Community College District - Davenport, IA

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School Attended

  • Clinton High School
  • Eastern Iowa Community College District

Job Titles Held:

  • City Clerk
  • Account Manager
  • Call Center Representative/Account Coordinator/Sweepstakes Coordinator
  • Call Center Rep


  • High School Diploma
  • EMR - National Registry of Emergency Medical Technicians

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