City Clerk resume example with 7 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
City Clerk, 09/2020 - Current
City Of Rock Island Rock Island, IL,
  • Served as notary public and issued various permits and licenses.
  • Established and maintained variety of automated and manual files and records.
  • Typed and proofread correspondence, distributed and filed official forms and scheduled appointments.
  • Assisted in preparing ordinances and resolutions proposed by governing body for approval, notified legal organization of meetings, dates and times and distributed communications to appropriate parties.
  • Prepared reports, correspondence, executive summaries, agenda and agenda packet materials and processed mail and routed correspondence to correct office or department.
  • Prepared ordinances, resolutions and proclamations to be executed, recorded, archived and distributed.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Recommended and initiated product offerings to meet customer changing needs.
  • Explained benefits, features and recommendations to maximize client retention.
  • Operated multi-line phone system and online messaging system to communicate with customers.
  • Promoted brand and marketing campaigns to create interest with customer.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Cleaned and organized aisles, work stations and floors to promote operational productivity.
  • Confirmed items picked for orders by keying codes into system.
  • Kept products separated, organized and in good rotation to meet customer order specifications.
  • Labeled boxes and placed in outbound collection areas.
  • Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
  • Isolated damaged items to predefined marked area to report to supervisors.
  • Monitored product quality, reporting problems to mitigate safety issues and improve processes.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Placed products on conveyors for final wrapping and shipment.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Read orders to verify attributes and quantities of merchandise.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Stocked shelves, racks and bins with new or transferred merchandise.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Issued supplies, materials and products to team members based on information from requisitions.
  • Stamped price tags on merchandise, referring to official price lists.
  • Recommended disposal of obsolete stocks to write off unsellable items from inventory.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Cleaned homes following specific and detailed protocols and requests.
  • Washed and dried dishes to maintain clean and orderly kitchen.
  • Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
  • Coordinated home cleaning schedule based on client availability and realistic time constraints.
  • Used natural cleaning products where possible and followed product recommendations to maintain client safety.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Marketed cleaning services to grow customer base, offering client referral discounts, coupons and holiday promotions.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Used cleaning chemicals following proper guidelines.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Offered support and assistance to community members.
  • Helped with prep, set up, and breakdown of community and public events.
  • Assisted with and organized programs, events, and activities to drive outreach initiatives.
  • Collaborated with others by contributing time, effort and talent to advance needs or further missions.
  • Greeted guests and offered assistance in finding specific departments or personnel.
  • Established and maintained relationships with fellow volunteers and organizational stakeholders.
  • Helped organize and implement programs and projects to aid community and individuals.
  • Resolved complaints or issues using strong customer service and engagement skills.
  • Entered data into computer systems, updating records and files with new information.
  • Adhered to strict confidentiality policies in regard to personal and financial data.
  • Cultivated relationships and maintained regular communication with nonprofit agencies, schools, and social service agencies to solicit community needs.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Educated local community residents about available health and wellness resources.
  • Identified key partnership opportunities and market segments to properly coordinate volunteer efforts.
  • Promoted community resources through printed marketing material, email newsletters and social media campaigns.
  • Gathered opinions and support from grassroots supporters to solidify group position.
  • Consulted and collaborated with other professionals to provide continuity of patient-family care.
  • Made referrals to utilize community resources for resident's needs.
  • Guided clients through transition to independent living within community.
  • Engaged in crisis intervention procedures to prevent or facilitate hospitalization.
  • Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
  • Held care conferences with residents and families to review resident health and condition.
  • Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
  • Led new volunteer orientation to organization and programs.
  • Oversaw creation and use of volunteer support brochures, fliers and cards.
  • Coordinated ongoing volunteer publicity and awareness programs.
  • Solicited feedback from staff and volunteers to improve existing programs.
  • Planned programs of events or schedules of activities.
  • Scheduled and coordinated events and activities.
  • Communicated with customers to convey information about events or activities.
  • Planned, organized or led exercise routines, athletic events or arts and crafts.
Picker, 07/2016 - Current
Schnitzer Steel Industries, Inc. Salt Lake City, UT,
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Supported sales team members to drive growth and development.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Promoted available products and services to customers during service, account management and order calls.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Mentored junior team members and managed employee relationships.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Strengthened customer retention by offering discount options.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
  • Collaborated to set goals and outline steps to achieve objectives.
  • Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
  • Encouraged development of relevant skills to help overcome specific concerns.
  • Referred individuals to outside resources and services for additional support.
  • Coordinated resources to support clients and help each achieve targets.
  • Met with clients to understand individual needs and develop personalized counseling plans.
  • Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
  • Counseled clients physical, mental factors impacting personal success.
  • Kept pace with changes in research on diagnostic and treatment protocols to give best possible support to clients.
  • Consulted on outside cases using personal expertise in [Type] diagnoses.
  • Delivered [Type] treatments to improve client functionality and environmental adjustment.
Cashier, 07/2020 - 07/2021
Ripley's Believe It Or Not! Orlando, FL,
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
Education and Training
High School Diploma: , Expected in 11/2009
New Beginnings Prepartory - Dallas ,

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Resume Overview

School Attended

  • New Beginnings Prepartory

Job Titles Held:

  • City Clerk
  • Picker
  • Cashier


  • High School Diploma

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