Clerk who answers a high volume of incoming calls while handling in-person inquiries from residents and colleagues. Flexible and hardworking with the drive to succeed.
Skills
Microsoft Office proficiency
Excel spreadsheets
Self-directed
Professional and mature
Resourceful
Billing and coding
Meticulous attention to detail
Dedicated team player
Strong interpersonal skills
Mail management
Education and Training
Sinclair Community CollegeDayton, OHExpected in 2006 ā āAssociate of Applied Science:Paralegal - GPA:3.0 GPA Coursework in Paralegal Studies
Experience
City Of Palo Alto, Ca - City Clerk Palo Alto, CA, 08/2017 - Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Properly routed agreements, contracts and invoices through the signature process. Received and distributed faxes and mail in a timely manner. Received and screened a high volume of internal and external communications, including email and mail.
Petco - Owner And Operator Naples, FL, 2017 -
Exercised resourcefulness to source for inventory from various locations.
Researched inventory value.
Labeled and organized inventory.
Photographed inventory for online veiwing.
Created online listings for inventory.
Provided excellent customer service via email in a timely manner with the satisfaction of the customer being the top priority.
Packed inventory for safe shipping.
Shipped sales same day.
Handled returns in a timely manner.
AP/AR
Bookkeeping
Sales Tax Collection and Reporting.
ā
Asolution, LLC - Partner City, STATE, 07/2008 - 2017Directed marketing initiatives. Designed promotional materials. Developed, implemented and monitored programs to maximize customer satisfaction. Resolved customer questions, issues and complaints. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Deposited third party checks, as well as monthly reserve transfers. Opened and assigned new client accounts. Researched and resolved billing and invoice problems.
Conducted apartment tours for potential tenants and answered any questions. Collected and kept careful records of rental payments. Oversaw budgeting process for 3 assigned properties. Handled customer complaints personally to verify they were properly handled. Created staff schedules in response to community needs. Managed all day-to-day activities involving tenants, subcontractors and property management. Maintained accurate and updated websites and printed materials. Monitored common areas for cleanliness and safety. Worked with the owners to identify, develop and achieve community goals and objectives. Developed and managed a highly skilled on-site staff through effective recruitment, training and motivation. Reviewed all leases to guarantee that tenants received the proper level of service. Created and updated marketing materials for department programs and properties. Completed documents for outside agencies such as landlord references. Updated tenant and unit information to keep current in housing database. Reviewed completed applications and assessed household information against file history and program regulations.
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