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A results-oriented, service-driven psychology professional who is an analytic problem solver capable of insightful decision making. A skilled troubleshooter able to synthesize disparate pieces of data, draw meaningful conclusions, and execute a concise implementation plan. An astute project manager who can also function as an efficient team leader but who can also operate as a team player demonstrating common sense, working effectively in highly pressurized workplace settings filled with shifting priorities and tight time-frames. An influential consensus builder possessing finely honed interpersonal ability with a proven record of exhibiting personal integrity at all organizational levels.
Microsoft Office Suite (Word, PowerPoint, Outlook and Excel), SPSS (Research Data), Public Relations, Crisis Management, Relationship Building, Project Management, Customer Service, Quality Consciousness, and Attention to Details. |
- Established long-term customer relationships through prompt and courteous service.
- Operated motor vehicles in a safe and efficient manner.
- Met and surpassed productivity targets and quality standards.
- Obtained signatures needed to complete and process all paperwork in a timely manner.
- Handled merchandise in accordance with product handling standards.
- Loaded and unloaded merchandise at stores and vendor locations..
- Developed professional and sustainable relationships with adult and youth clients.
- Promoted events before, during and after its scheduled timeframe.
- Attended client events and assisted with setup, cleanup and presentations.
- Remained engaged with clients and event attendees to assist with any questions or concerns.
- Applied counseling, crisis management and/or protective services when needed.
- Selected products for specific routes according to pick sheets.
- Unloaded, picked, staged and loaded products for shipping.
- Transported goods from racks, shelves and vehicles.
- Worked at a rapid pace to meet tight deadlines.
- Enforced company policy and demonstrated integrity in facilitating cash and credit transactions ensuring a smooth daily operation.
- Generated sales revenue by engaging customers on the sales floor and by demonstrating knowledge of store discounts, promotional programs positively contributing to the company;s profitability and good will.
- Replenished floor stock and processed shipments to ensure product availability for customers.
- Displayed advertising signs and visuals of merchandise to attract customers and promote sales.
- Stocked shelves with merchandise and inventoried items to be reordered or replenished.
- Answered customers' questions about merchandise and advised them on merchandise selections.
- Safely operated manual and electric pallet jacks.
- Praised by management for being a fast and efficient worker, requiring little supervision.
- Broke down heavy pallet loads of cases, boxes and bags.
- Greeted and seated guests in a timely manner, and provided assistance to servers.
- Accurately operated cash registers for POS transactions with cash and credit.
- Maintained awareness of all promotions and advertisements; practiced suggestive selling.
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
- Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
Morgan State University - Baltimore, Maryland
Psychology
Hillside High School - Hillside, NJ
Morgan State Varsity Football Defensive End (DE) Fall 2012 Agape Family Worship Center Member & Volunteer Spring 2000 to Present
- Mae P. Claytor Conference Research Conference 2014
- Morgan State Varsity Football Defensive End (DE) Fall 2012 Spring 2013
- Agape Family Worship Center Member & Volunteer Spring 2000 to Present
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School Attended
- Morgan State University
- Hillside High School
Job Titles Held:
- City Carrier Assistant
- Event Ambassador
- Stock Clerk
- Sales Assistant/ Cashier
- Stock Clerk
- Cashier/Host
Degrees
- Bachelor of Science
- Diploma
- High School Diploma
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