city carrier resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Pragmatic Mail Carrier offering 17.5 years of delivery to commercial and residential customers. Reliable and considerate to resolve address discrepancies and increase accuracy. Strong management of heavy packages and delivery in inclement weather conditions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Core Qualifications
Superb customer service skills
Detailed
Defensive driving
Postage procedures knowledge
Education
Durham Technical Community CollegeDurham, NCExpected in ā ā:Business Administration - GPA:
Professional development completed in Argument Based Research
Nassau Community CollegeGarden City, NYExpected in ā ā:Business Administration - GPA:
Completed professional development in Oral Communication, Composition l, Business Law l, Marketing, Business Math, and Computers in Business
Earned 18 credits
Daytona Beach Comunity CollegeDaytona Beach, FL, Expected in 03/1978 ā ā:Ward Clerk-Medical Receptionist - GPA:
Professional development completed in Ward Clerk-Medical Receptionist
240 Hour Certificate
Uniondale High SchoolUniondale, NYExpected in 06/1975 ā āHigh School Diploma: - GPA:
Experience
Fedex Office - City Carrier Onalaska, WI, 01/2001 - 06/2021
Collected mail from letter boxes on specific route both on foot and by vehicle.
Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Distributed mail on foot to residences and businesses, delivering to approximately 922 customers per shift.
Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
Planned and cased mail in sequence of delivery for designated route.
Loaded and secured items in trucks to avoid damage to parcels during delivery.
Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Exela Technologies Inc. - CSA Waukegan, IL, 10/2001 - 01/2004
Developed and actualized customer service initiatives to decrease wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Managed over 50 customers calls per day with positive attitude and focus on customer satisfaction.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Cultivated customer loyalty, promoted repeat business and improved sales by 25%.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Demonstrated safe practices and procedures in store by adhering to company standards
Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously
Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions
Mclaren Health Care - Express Courier Oxford, MI, 06/1996 - 10/2001
Safely loaded items into delivery vehicle to minimize damage while in transit.
Answered customer inquiries regarding shipments and provided updates on package arrival.
Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Drove safely at all times to avoid accidents and harm.
Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
Built and maintained professional relationships with customers, which boosted business by 25%.
Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
Proved successful working within tight deadlines and fast-paced atmosphere
Delivered exceptional level of service to each customer by listening to concerns and answering questions
Resolved conflicts and negotiated mutually beneficial agreements between parties
Identified issues, analyzed information and provided solutions to problems
Worked with Retail customers to understand needs and provide excellent service
Maintained energy and enthusiasm in fast-paced environment
Used coordination and planning skills to achieve results according to schedule
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Actively listened to customers' requests, confirming full understanding before addressing concerns
Demonstrated respect, friendliness and willingness to help wherever needed
Completed Clairerwork, recognizing discrepancies and promptly addressing for resolution
Developed and maintained courteous and effective working relationships
Delivered Packages and Documents to customer locations within specific timeframes
Answered customer inquiries regarding shipments and provided updates on package arrival.
Safely loaded items into delivery vehicle to minimize damage while in transit.
Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Reported suspected mechanical issues quickly to supervisor for remediation.
Tracked delivery information, mileage and fuel use while on shift.
Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
Picked up packages and made deliveries promptly, exceeding prior delivery records by 25%.
Operated vehicle safely in highly congested areas with no traffic violations.
Verified load against delivery ticket before beginning every shift.
Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
Informed customers of discounts, special offers and programs to enhance customer experience.
Drove safely at all times to avoid accidents and harm.
Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
Picked up Express Documents and International Parcels from 35 businesses within 42 square mile territory daily.
Built and maintained professional relationships with customers, which boosted business by 40%.
Followed company policies and procedures during shift.
Delivered packages to customer doorsteps and business offices.
Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
Mclaren Health Care - Medical Records Clerk Alpena, MI, 10/1995 - 04/1996
Processed medical records requests from outside providers according to facility, state and federal law.
Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems.
Maintained patient records in compliance with security regulations.
Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
Delivered charts to assigned areas of facility by following established routing procedures.
Reviewed charts and flagged incomplete or inaccurate information.
Uploaded physician progress notes, history and physicals into electronic medical records.
Maintained patient confidence by keeping patient records information confidential.
Secured medical records against loss or unauthorized access.
Input data into computer programs and filing systems.
Posted billings to medical insurance providers.
Accurately pulled patient records for upcoming appointments and procedures, typically within 8-hour period.
Communicated effectively with staff, patients and insurance companies by email and telephone.
Supported smooth admission and discharge processes by handling associated documents.
Maintained database for storage and retrieval of medical records.
Processed patient admission and discharge documentation.
Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Followed exact procedures for handling transfers and other releases of medical records.
Maintained accuracy, completeness and security for medical records and health information.
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