city carrier resume example with 10+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Skills
Mail delivery
Payment Collections
Scheduling
Microsoft Word
Microsoft Excel
Microsoft Outlook
SharePoint
Shipment Tracking
Work History
03/2016 to 11/2022City CarrierFedex | Pflugerville, TX,
Planned and cased mail in sequence of delivery for designated route.
Engaged customers with pleasant demeanor and offered to help with mail-related issues.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Operated vehicles and equipment to transport packages and mail pieces.
Worked closely with other employees in mail office and handled various administrative tasks.
Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Explained mail regulations, policies or procedures to postal customers.
Collected mail from letter boxes on specific route both on foot and by vehicle.
Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
01/2013 to 03/2016Program ManagerJohn Wiley & Sons, Inc. | Hoboken, NJ,
Ensure program is operating according to contractual obligation by providing day-to-day guidance to team members, monitoring compliance to program policies. procedures and turn-around times, and ensuring adherence to quality expectations
Review reports to ascertain productivity status and to evaluate effectiveness of current
policies and procedures
Extensive knowledge of IC9 and ICD 10 Coding
Conducts one on one and sit ins with direct reports on a monthly basis
Develop and leverage incentive plans and engagement activities to drive performance and morale on the team
Conduct both formal and informal feedback discussions with associates to include yearly performance reviews and regular one-on-one discussions.
Drive program performance by establishing performance metrics & goals; provide ongoing coaching and feedback to reinforce and address performance
Assess team members for potential, strengths and development needs and conduct career development discussions to grow the talent pipeline
Analyze quality and performance reports for trends, make process improvements, provide coaching or retraining where needed
Approve or deny associates expense reports via Concur
Drive on-boarding process for the team by monitoring staffing levels, posting roles, interviewing and selecting talent for the team
Translate and oversee organizational strategies for assigned goals
Manage the resolution of client issues and ensure appropriate follow-up is done to manage client relationship; Deliver routine client reports;
Participate on client conference calls, attend client meetings, or quarterly business reviews,
Experience with hiring, training, assigning and evaluating work, and recommend terminations if needed
Analyze quality, performance or other program reports for trends, make process improvements, and provide coaching where needed
Manage & administer program policies & procedures , client interaction involving adverse events
Managed 300 associates and 7 team coordinators
Disseminate information to the team through various channels: hold regular team meetings, draft written correspondence, etc.
Collaborate with Compliance team on program audits, address audits findings and implement corrective action
06/2012 to 01/2013Team CoordinatorRes-Care, Inc. | Eastland, TX,
Lead a team of Benefits Verification Specialist for the Annual Reverification
Verified Benefits for patients with Medicare, Medicaid and Private Insurance
Provided team members support and guidance to meet program metrics and team goals
Training and Mentoring to include Identifying, Developing and conducting team training
and best demonstrated practices to ensure team member success
Ensured high quality work of team members by creating and utilizing Q/A mechanisms
Worked with team management to drive team productivity
Performance monitoring and coordination and monitoring of daily assignments
Knowledge of medical terminology, Familiarity with insurance and billing
Provided input on individual, as well as, group training needs
Involved in team meetings as well as prepared agenda’s, and meeting notes
Engaged with associates at least 50% of the time to assist with answering questions and
providing mentoring
Identify problems, investigate, recommend, and implement solutions
Education
Expected in 06/2012 to to High School Diploma | Hawthorne High School, Charlotte, NC, GPA:
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