city bus operator resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

  • Strong Working Relationships
  • Communication and Interpersonal Skills
  • Commercial Drivers License CDL
  • Situational Awareness
  • Disruption Management
  • Reliable and Punctual
  • Documentation and Recordkeeping
  • Calm Under Pressure
  • Service Quality Assurance
  • Problem Solving
  • Team Collaboration
  • Microsoft Office
  • Critical Thinking
  • Payment Collection
  • Written and Verbal Communication
  • Basic Mathematics
  • Customer Relations
  • Behavior Monitoring and Management
  • Issue and Complaint Resolution
  • Creative Problem Solving
  • Customer Retention Strategies
  • Multitasking and Prioritization
  • POS Systems and Ordering Platforms
  • Customer Data Confidentiality
  • Order and Refund Processing
  • Understanding Customer Needs
  • De-escalation Techniques
  • Calm and Professional Under Pressure
  • Microsoft Office Suite
  • Sales Report Generation
  • Strong Analytical and Problem Solving Skills
  • Inbound and Outbound Calling
  • Call Volume and Quality Metrics
  • Promoting Brand and Company Identity
  • Complex Product Knowledge
  • Cultural Awareness and Sensitivity
  • Time Management
  • Patient and Empathetic
  • Document and Records Management
  • Proficiency in Microsoft Office and G Suite
Work History
City Bus Operator, 09/2019 to 11/2021
Cvs HealthConcord, NC,
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Conducted pre-trip inspections of bus for safe operation.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
  • Helped elderly passengers or those with limited mobility enter and exit bus.
  • Maintained positive passenger relations with orderly bus environments and clear announcements for each stop.
  • Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
  • Followed schedules precisely to completely daily routes.
  • Maintained frequent contact with dispatch to receive instructions and report on delays .
Customer Service Representative, 08/2018 to 10/2019
The Michaels OrganizationDover, DE,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Supervisor, 01/2016 to 01/2017
Whole FoodsBerkeley, CA,
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Tracked and prepared quarterly reports of sales goals to management.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
High School Diploma : , Expected in 06/2003 to Biloxi High Schol - Biloxi, MS,

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Resume Overview

School Attended

  • Biloxi High Schol

Job Titles Held:

  • City Bus Operator
  • Customer Service Representative
  • Supervisor


  • High School Diploma

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