circulation lost billing specialist resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

• More than eight years of experience working in a public library setting
• Public service-oriented team player endowed with the ability to work with both staff and public in a friendly, courteous, professional way
• Proven ability to manage multiple demands in a fast-paced environment by setting priorities and accomplishing tasks in a timely manner
• Hardworking, conscientious, organized and detail-oriented with extensive experience researching, preparing and presenting information in both oral and written forms
• Extensive experience working with information technology in a library environment and proficient with many different computer-based information systems and services, software applications, and electronic devices and hardware including

Work History
03/2012 to Current
CIRCULATION LOST BILLING SPECIALIST Frederick County Government Frederick, MD,
  • Monitor daily lost and paid reports for proper adjustment of patron accounts, the correct status of lost items as assumed lost or claims lost, and to notify selectors of lost items to be withdrawn or replaced 
  • Forward payments to other libraries for their lost items paid for at Batavia and reimburse libraries for their items that were checked out by Batavia patrons and never returned or paid for 
  • Request reimbursement from other libraries for Batavia items checked out by reciprocal borrowers and never returned or paid for within six months of their due dates 
  • Train new employees on the proper procedures of lost materials: how to mark an item lost in the system, how to manually bill a patron for a lost item or lost parts, and how to pay for a lost item in a patron's account
08/2009 to Current
CIRCULATION CLERK Batavia Public Library City, STATE,
  • Assist patrons with circulation activities including charging, discharging, and renewing materials, processing patron holds, managing reserve materials, and accepting payments for lost, damaged, or overdue items 
  • Respond to patron questions in person, over the phone and e-mail and provide guidance to both children and adults for locating and using various library materials and technologies 
  • Register new patrons and issue borrower identification cards, enter and update patrons' records on computer Answer policy and procedure questions from people of all ages, ethnicity, and educational backgrounds using appropriate customer service and interpersonal skills 
  • Handle routine complaints with tact and discretion and effectively defuse tense situations before they escalate 
  • Manage electronic resources and database technologies and perform important automated library circulation procedures using Symphony Workflows 
  • Manage and maintain the physical collection by evaluating the condition of materials, preparing damaged or dated items to be sent for repair or withdrawal, carting and routing materials to the appropriate places, and performing shelf checks and other general tasks as needed
Expected in May 2003
Bachelor of Science: Anthropology

Graduated Magna Cum Laude

Academic Accomplishments

Golden Key International Honor Society, University Honors, Anthropology Departmental Honors, Outstanding Anthropology Undergraduate, Undergraduate Anthropology Scholar, Northern Illinois University Dean's List

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  • Bachelor of Science

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