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circulation advertising sales coordinator resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Smart professional fluent in customer service and communication. Energetic individual educated in attention to details. Considered enterprising with ability to lead talented teams. Flexible Circulation Coordinator/Customer service offering 41 years of experience facilitating operations in accounting, customer service, and advertising office settings. Leverages communication and typing skills for efficient office operation. Organized and attentive professional with demonstrated talent in administrative support.

Skills
  • · Bookkeeping
  • · Mail handling
  • · Sorting and labeling
  • · Relationship development
  • · Problem resolution
  • · Process improvement
  • · Operational improvement
  • · Faxing/Email/Virtual communications
  • · Program Files Maintenance
  • · Transporting Files
  • · MS Office expert
  • · Account Reconciliation
  • · Customer-oriented
  • · Superior attention to detail
  • · Spreadsheet management
  • · Advertising sales and design
Work History
Circulation/Advertising Sales Coordinator, 09/1978 - 07/2020
Alorica Inc. Saraland, AL,
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Circulation reporting systems and MS Office.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Edited promotions and billing documents to keep all company materials free of grammar errors.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to Circulation database.
  • Organized and readied draw/sales reports compiled from Nexxus scan based and Icontrol scan based data for submission to Circulation Director.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Entered credit card data using Braintree system, following procedures to keep information private.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Monitored usage of office supplies and contacted vendors to place new orders for replenishment.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Recognized billing issues prior to escalation and applied problem solving for effective resolution.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Provided clerical support to 20+ company employees by copying, faxing and filing documents.
Customer Service Representative, 09/1978 - 07/2020
Forum Communications Co, Duluth News Tribune City, STATE,
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered constant flow of customer calls with up to 5 calls in queue per minute.
  • Educated customers on promotions to enhance sales.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Recommended Duluth News Tribune Auto payment for subscriptions to customers, thoroughly explaining details.
  • Leveraged sales expertise to promote Duluth News Tribune Media Group and capitalize on upsell opportunities.
  • Responded to customer requests for products, services and company information.
  • Entered customer interaction details in Circulation Reporting Systems to track requests, document problems and record solutions offered.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Boosted sales revenue by skillfully promoting diverse Duluth News Tribune Media Group options.
  • Provided information to customers regarding Duluth News Tribune 's charge card and loyalty program and helped to open and activate new accounts.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Circulation Bookkeeper, 09/1978 - 07/2020
Forum Communications Co, Duluth News Tribune City, STATE,
  • · Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • · Organized and carried out efficient month-end, quarterly and year-end processes.
  • · Supported operations by communicating with customers, filing documents and managing data.
  • · Managed and updated financial accounts and permanent records for more than 1500 current clients.
  • · Analyzed figures, postings and documents to maintain accounting program accuracy.
  • · Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
  • · Verified accurate recordkeeping processes, effectively reducing financial inconsistencies.
  • · Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
  • · Assessed data and information to verify entry, calculation and billing code accuracy.
  • · Used Circulation Reporting System to complete payroll for 150+ independent contracted employees and took detailed records of procedures.
  • · Maintained account accuracy by reviewing and reconciling checks monthly.
Education
On The Job Learning: , Expected in 07/2020
-
Work Place - Duluth News Tribune 1980 - 2020,
GPA:
Status -
  • · Introduction to Microsoft Excel Instructor: Margaret Mullen
  • · Microsoft Excel Intermediate Instructor: Margaret Mullen
  • · Advanced Excel: Microsoft Excel 2010 Instructor: Don Bremer
  • · Beyond the Basics of Spreadsheets Microsoft Excel 2010 Instructor: Don Bremer
  • · Introduction to Microsoft Word Instructor: Margaret Mullen
  • · Microsoft Word Print Merge using Word & Excel as Data Source Instructor: Margaret Mullen
  • · Certificates of Continuing Education: Rockhurst University Continuing Education Center:

o Strengthening Your People Skills in the Work Place

o The Essentials of Communicating with Tact & Finesse

  • · Certificate Of Attendance: CareerTrack Managing Emotions Under Pressure
  • · Stop Thinking Like An Employee By: Harry Dahlstrom
  • · Book: The Ideal Team Player-How to Recognize and Cultivate the Three Essential Virtues Written By: Patrick Lencioni
: , Expected in 06/1980
-
University Minnesota Duluth - Duluth, MN,
GPA:
Status -
  • Continuing education in life. I went to UMD for 2 yrs (1978-1980) to do the general classes. Could not decide at the time a major or minor. Full time position opened up at the Duluth News Tribune in 1980 so I became a Customer Service Representative. So my career started and I learned as much as I could at the Duluth News Tribune over the 41+ years I was employed.
High School Diploma: , Expected in 06/1978
-
Denfeld High School - Duluth, MN
GPA:
Status -
  • Elected Captain of Denfeld Volleyball and Softball teams.
  • Awarded Waltman/Tessier Athletic Award 1978

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Resume Overview

School Attended

  • Work Place
  • University Minnesota Duluth
  • Denfeld High School

Job Titles Held:

  • Circulation/Advertising Sales Coordinator
  • Customer Service Representative
  • Circulation Bookkeeper

Degrees

  • On The Job Learning
  • High School Diploma

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