choice counseling specialist resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary
Detail-oriented and driven Executive Assistant with expertise in problem solving and managing daily office functions.
  • 40 WPM typing speed
  • Payroll
  • Invoice processing
  • Conference planning
  • Report analysis
  • Project planning
  • Filing and data archiving
  • HIPAA compliance
  • Database management
  • Professional phone etiquette
  • Excellent communication skills
  • Articulate and well-spoken
  • Customer service-oriented
  • Accurate and detailed
  • Excellent planner and coordinator
  • Works well under pressure
  • Pleasant demeanor
Work History
Choice Counseling Specialist, 01/2014 - 06/2014
Martin Management Group Ontario, CA,
  • served as a choice counseling specialist in an inbound call center.
  • ensured the success of the transition from Fee for Service Medicaid (also known as straight medicaid).
  • Served as the link between the Managed care delivery system and medicaid consumers; provided outreach, enrollment, and educational services as single, unbiased source to Medicaid consumers about available participating Medicaid HMO plans in the recipients area.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Managed high call volume with tact and professionalism.
Cashier, 07/2013 - 2014
Pizza Hut Anaconda, MT,
  • provide customer service as a cashier in worldwide corporation.
  • Use a cash register and POS system to check out customers.
  • Responsible for greeting customers; handling cash transactions; receiving payments by cash, checks, and credit cards as well as guiding and solving quires of customers.
Inbound Call Agent, 02/2013 - 02/2013
Massmarkets Portsmouth, NH,

  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
Shift Leader, 05/2012 - 01/2013
Atlas Technical Consultants, Inc. San Diego, CA,

  • Responsible for supervising employees at a facility to ensure efficient performance as well as scheduling and finding replacements in case of emergency.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
  • Skillfully interacted with external vendors to obtain the best quality in pricing and product.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
  • Led and directed team members on effective methods, day-to-day operations and procedures.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Inbound Call Center Agent, 04/2010 - 2011
Pizza Hut Ankeny, IA,
  • Provided customer service in a roadside assistance call center.
  • Answered phones and.
  • responded to customer request for assistance.
  • Identified, researched, and resolved.
  • customer issues via the use of computer systems.
  • Completed the appropriate documentations,.
  • follow-ups, and report logs of customer service request.
Administrative Assistant Intern, 06/2008 - 07/2009
Beachfront Community Outreach City, STATE,
  • Served as an assistant to an administrator and provided assistance with the day-to-day operations of the non for profit agency which provides housing and job placement assistance to homeless individuals and families.
  • Assisted with payroll and bookkeeping duties as well as fielding telephone calls, receiving and directing visitors, word processing, filing and faxing; provided technical assistance with various community outreach projects.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Maintained a clean reception area, including lounge and associated areas.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Organized all new hire, security and temporary paperwork.
Customer Service, 02/2006 - 02/2009
Blockbuster Video City, STATE,
  • Store maintenance, used a cash register and POS system to check out members, pushed.
  • promotions, up-sold, checked in movies, refilled candy/soda/popcorn/etc., inventory, and.
  • assistance in choosing movies with members.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Scored in top 10% of employees in successful resolution of issues
  • Served as the main liaison between customers, management and sales team.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
Enrolled but not currently taking courses: Business Administration, Expected in Current
Florida A&M University - Tallahassee, FL
Status -
    Business Management
  • Coursework in Business Administration, Communications and Accounting
  • Coursework in Organizational Behavior, Compensation, Labor Relations and Recruitment
High School Diploma: , Expected in 5 2009
Avon Park High School - Avon Park, FL
Status -
  • 3.6 GPA
  • Member of Key Club, Teen Leadership Club, National Honor Society, Year Book Staff
  •  Captain Varsity Cheer, Allstar Cheer Squad, Conflict Resolution Responsible for handling customer accounts inquires, accurately providing information to ensure resolutions of product/service complaints and customer satisfaction.
agency, bookkeeping, call center, cash register, cashier, communication skills, counseling, credit, customer service, Customer Service Skills, delivery, directing, faxing, filing, inventory, Team Building, Leadership, leadership skills, Marketing, Microsoft Office, organizational skills, payroll, POS, problem analysis, problem solving, Process Management, profit, Project management, receiving, sales, scheduling, supervising, technical assistance, telephone, phones, typing speed, word processing

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Resume Overview

School Attended

  • Florida A&M University
  • Avon Park High School

Job Titles Held:

  • Choice Counseling Specialist
  • Cashier
  • Inbound Call Agent
  • Shift Leader
  • Inbound Call Center Agent
  • Administrative Assistant Intern
  • Customer Service


  • Enrolled but not currently taking courses
  • High School Diploma

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