Experienced medical assistant professional with over six years of experience in the medical field. Excellent reputation for resolving problems and improving customer satisfaction.
Skills
Payment collection
Patient Assessments
Insurance claims
Medical Records Management
Medical office administration
Monitoring patient progress
EMR / EHR
Completing insurance forms
Patient Scheduling
Simple dressings
Responsible
Supervision
Teamwork
Interpersonal Communication
Organization and Time management
Planning and Coordination
Compassion
Work History
03/2020 to Current
Chiropractor's AssistantPacific Medical Centers – Redmond, WA,
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Implemented care and efficiency improvements to support and enhance office operations.
Gathered forms, copied insurance cards and required documentation to collect patient information for billing and insurance filing.
10/2015 to 01/2020
Scheduling CoordinatorInterim Home Healthcare Company – Beaverdale, PA,
Gathered employee data to develop monthly work schedules, enabling proper staffing for all departments for each shift.
Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
Scheduled activities for almost 100 service personnel.
Checked prices and calculated totals for accurate invoice processing.
Worked with manager and supervisor to plan and coordinate production schedules.
Processed and approved all scheduling changes to executive calendars by using ClearCare.
Handled travel arrangements for 100-person staff and processed all trip expenses.
Developed and implemented scheduling policies.
Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Reviewed production specifications.
Developed weekly production status reports for supervisor and manager.
Input data in Microsoft to create updated status reports for quick reference of project progress and deadlines.
Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
05/2010 to 05/2013
Home Health AideValley View Retirement Home – City, STATE,
Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
Completed required medical and program reports and maintained medical records system, program filing system and EHR, following clinic standard operating procedures.
Provided patients with assistance in completing such tasks as ADLs and housework, effectively reducing daily burden on family members.
Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Reported any unusual or urgent circumstances in patients' condition or environment immediately to owner.
Kept close eye on behavior and emotional responses of clients, consulting with owner to address concerns and protect each person from any harm.
Provided transportation, managing and scheduling appointments.
Assisted with general household activities, such as cooking, meal preparation and grocery shopping.
Completed entries in log books, journals and care plans to document accurately report patient progress.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Monitored progress and documented patient health status changes, keeping healthcare team updated.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Delivered compassionate care to improve and enhance patient lives.
Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve medical knowledge.
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Developed rapport to create safe and trusting environment for care.
Promoted development of healthy lifestyle to meet health and wellness objectives.
Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting.
Maintained clean, safe and well-organized patient environment.
Increased medication knowledge and medical terminology prowess through consistent research and continuing education.
Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
Supervised daily activities and provided assistance to staff.
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Administered medications to patients and remained vigilant for negative side effects.
Provided mobility assistance such as walking and regular exercising.
Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Provided information about health system navigation, patient rights and health information privacy.
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
Provided direct personal care and administrative services to clients.
Assisted clients by performing laundry, meal preparation and other tasks.
Administered prescribed medications under direction of physician.
Checked vital signs on daily basis and contacted owner and RN regarding any patient health concerns or behavioral changes.
Documented vital statistics and coordinated with health care providers.
Administered medication as directed by physician.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Assisted disabled clients to support independence and well-being.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Education
Expected in 06/2008
Diploma: Oxbow Union High School - Bradford, VT GPA:
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