Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced medical assistant professional with over six years of experience in the medical field. Excellent reputation for resolving problems and improving customer satisfaction.

  • Payment collection
  • Patient Assessments
  • Insurance claims
  • Medical Records Management
  • Medical office administration
  • Monitoring patient progress
  • EMR / EHR
  • Completing insurance forms
  • Patient Scheduling
  • Simple dressings
  • Responsible
  • Supervision
  • Teamwork
  • Interpersonal Communication
  • Organization and Time management
  • Planning and Coordination
  • Compassion
Work History
03/2020 to Current
Chiropractor's Assistant Pacific Medical Centers Redmond, WA,
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Gathered forms, copied insurance cards and required documentation to collect patient information for billing and insurance filing.
10/2015 to 01/2020
Scheduling Coordinator Interim Home Healthcare Company Beaverdale, PA,
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for all departments for each shift.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Scheduled activities for almost 100 service personnel.
  • Checked prices and calculated totals for accurate invoice processing.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Processed and approved all scheduling changes to executive calendars by using ClearCare.
  • Handled travel arrangements for 100-person staff and processed all trip expenses.
  • Developed and implemented scheduling policies.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Reviewed production specifications.
  • Developed weekly production status reports for supervisor and manager.
  • Input data in Microsoft to create updated status reports for quick reference of project progress and deadlines.
  • Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
05/2010 to 05/2013
Home Health Aide Valley View Retirement Home City, STATE,
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Completed required medical and program reports and maintained medical records system, program filing system and EHR, following clinic standard operating procedures.
  • Provided patients with assistance in completing such tasks as ADLs and housework, effectively reducing daily burden on family members.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to owner.
  • Kept close eye on behavior and emotional responses of clients, consulting with owner to address concerns and protect each person from any harm.
  • Provided transportation, managing and scheduling appointments.
  • Assisted with general household activities, such as cooking, meal preparation and grocery shopping.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Monitored progress and documented patient health status changes, keeping healthcare team updated.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Delivered compassionate care to improve and enhance patient lives.
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve medical knowledge.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Developed rapport to create safe and trusting environment for care.
  • Promoted development of healthy lifestyle to meet health and wellness objectives.
  • Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting.
  • Maintained clean, safe and well-organized patient environment.
  • Increased medication knowledge and medical terminology prowess through consistent research and continuing education.
  • Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
  • Supervised daily activities and provided assistance to staff.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Provided mobility assistance such as walking and regular exercising.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Provided information about health system navigation, patient rights and health information privacy.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
  • Provided direct personal care and administrative services to clients.
  • Assisted clients by performing laundry, meal preparation and other tasks.
  • Administered prescribed medications under direction of physician.
  • Checked vital signs on daily basis and contacted owner and RN regarding any patient health concerns or behavioral changes.
  • Documented vital statistics and coordinated with health care providers.
  • Administered medication as directed by physician.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Assisted disabled clients to support independence and well-being.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Expected in 06/2008
Oxbow Union High School - Bradford, VT
Expected in
Lyndon State College - Lyndonville, VT

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School Attended

  • Oxbow Union High School
  • Lyndon State College

Job Titles Held:

  • Chiropractor's Assistant
  • Scheduling Coordinator
  • Home Health Aide


  • Diploma

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