Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Charting expertise
Medical coding
Proper sterilization techniques
Documentation procedures expert
Professional bedside manner
Understands medical procedures
Stocking supplies
Medical billing
Able to lift 50 pounds
Data entry
Patient scheduling
Insurance billing
Relationship development
Inventory management
Invoice generation
First Aid/CPR
Supervision
Team management
Organization
Education and Training
Missouri State UniversitySpringfield, MOExpected in 05/2020 ā āBachelor of Science:Exercise Science - GPA:
Experience
Marriott International - Chiropractor's Assistant Half Moon Bay, CA, 08/2019 - Current
Educated patients about medications, procedures and physician's instructions.
Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
Tracked and managed inventory for exam rooms and office
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
Assisted with technical treatments and entered information within patient records and charts.
Kept facility stocked with necessary supplies, equipment and instruments.
Assisted patients in preparation for examinations, assessing and recording vital signs.
Scheduled appointments for patients via phone and in person.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Red Lobster - Waitress City, STATE, 08/2015 - 03/2020
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Increased sales of high margin menu items through effective upselling.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Ameristar Casino - Hostess Trainer City, STATE, 06/2014 - 03/2018
Supervised team of 20 employees in buffett establishment, maintaining positive and productive atmosphere to enhance employee experience.
Handled over $2,000 worth of cash and card transactions daily with accuracy and efficiency.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Collaborated with hostess trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
Trained workers in money handling and cleaning roles to facilitate restaurant operations.
Organized guests in specific lines determined by their card ranking
Seated and organized guests accordingly to party size
Handled cash register accordingly along with updates within the system
Assisted guests with coupons given by Ameristar Hosts and explained details of each
Ability to handle large crowds of people at a single time
McDonald's - Cashier, Cook, City, STATE, 06/2012 - 07/2016
Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
Helped customers find specific products, answered questions and offered advice.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Assisted with purchases, locating items and signing up for rewards programs.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Received payments for orders and issued receipts.
Inspected items for damage and obtained replacements for customers.
Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
Operated cash register, collected payments and provided accurate change.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Interacted effectively with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Monitored sales events to protect products, added new merchandise and rang up purchases.
Trained new employees in cashiering procedures, offering assistance in resolving any issues.
Garnished and arranged dishes into creative presentations.
Grilled and deep fried various foods, including meats, potatoes and fish.
Processed customer payments quickly and returned exact change and receipts.
Learned roles of other departments to provide coverage and keep store operational.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Regulated oven, broiler and roaster operations for cooking at correct temperatures.
Welcomed customers, offering assistance to help find necessary store items.
Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Trained new team members in cash register operation, stock procedures and customer service.
Assisted customers with account updates, new service additions and promotional offers.
Prepared more than 75 dishes per day in fast-paced food environment while maintaining high customer satisfaction rate.
Resolved issues with cash registers, card scanners and printers.
Replenished food items from inventory and rotated ingredients to use oldest products first.
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