Childcare Worker Resume Example
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CHILDCARE WORKER
Professional Summary
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Skills
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Work History
Childcare Worker, 09/2018 to Current
Salvation Army Usa – Portage , MI
Salvation Army Usa – Portage , MI
- Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
- Secured indoor and outdoor premises to protect children under care.
- Balanced schedules to provide optimal rest, play and educational periods.
- Cared for up to 13 children ranging in age from 4 to 5.
- Enforced rules to teach manners and maintain safe environment.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Maintained organized and clean classroom and work areas.
- Identified concerns and signs of emotional or developmental problems and discussed issues with management and families.
Customer Service Cashier, 10/2016 to 04/2018
American Dining Creations – Roy , UT
American Dining Creations – Roy , UT
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted approximately 25-40 customers each day with customer service, and account questions.
- Assessed customer needs and upsold products and services to maximize sales.
- Trained new employees in procedures and policies in order to maximize team performance.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Educated customers on special pricing opportunities and company offerings.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Redeemed coupons and cross-sold products.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
- Worked closely with front-end staff to assist customers.
- Collected merchandise from store and searched back-end locations for customer purchases.
- Processed returned items in accordance with store policy.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Learned roles of other departments to provide coverage and keep store operational.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Customer Service Cashier, 10/2014 to 02/2016
American Dining Creations – Binghamton , NY
American Dining Creations – Binghamton , NY
- Redeemed coupons and cross-sold products.
- Answered phone calls to assist customers with questions and online orders.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
- Worked closely with front-end staff to assist customers.
- Collected merchandise from store and searched back-end locations for customer purchases.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Arranged updated promotional displays every month.
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
- Processed returned items in accordance with store policy.
- Helped customers find specific products, answering questions and offering advice.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Learned roles of other departments to provide coverage and keep store operational.
- Stayed up to date on current item discounts to support promotions.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find necessary store items.
Education
GED: 06/2013
Atlee High School - City, State
Atlee High School - City, State
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Resume Strength
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Resume Overview
School Attended
- Atlee High School
Job Titles Held:
- Childcare Worker
- Customer Service Cashier
Degrees
- GED : 06/2013
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