Grounded and goal oriented customer service professional with seven years of experience. Proficient in all Microsoft Office, including Excel. Extended experience in working with secure and classified information with customers and clients. Extremely familiar with social media marketing and representation.
Skills
Collaborative and Team-Oriented
Verbal and Written Communication
Organizational and Planning Skills
Audio-Visual Demonstrations
Time Management
Filing and Organization
Relationship Building
Problem Solving
Retail Metrics and Goals
Attention to Detail
Strong Communication and Interpersonal Skills
Product Demonstrations
Merchandise Receiving and Handling
Engaging with Diverse Customers
Product Knowledge
Merchandising and Display
Brand Promotion
Customer Service
Computer Proficiency and Microsoft Office
Safety and Cleanliness Standards
Available Nights, Weekends and Holidays
Ability to Lift 40 pounds
Energy and Physical Stamina
Meeting Sales Goals
Sales and Promotions
Security Practices
Adaptable and Flexible
Decision Making
Customer Assistance
Reliable and Responsible
Information Analysis
Regulatory Compliance
Information Processing
Account Services
Recordkeeping and Documentation
Task Prioritization
Honest and Ethical
Sorting and Filing
Product and Service Sales
Customer Service-Oriented
Complex Problem Solving
Report Preparation and Analysis
Team Management and Supervision
Handling Customer Complaints
Staff Development and Training
Work History
02/2020 to Current
Childcare Lead TeacherNorth Country Academy – Bellevue, NE,
Promoted sensory development by providing access to different textures.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Developed age-appropriate activities and programs for children 18 months to 7 years old.
Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Promoted physical, academic and social development by implementing diverse classroom and outside activities.
Trained new staff in child care and in office management aspects of the job.
Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms.
Contributed to mock-ups, email campaigns and social media content. This includes Instagram posts, youtube videos, and weekly newsletters.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Managed office operations while scheduling appointments for head director.
Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.
Demonstrated and explained our party packages to numerous customers daily to persuade customers to purchase the packages.
08/2019 to 02/2020
Childcare TeacherSalvation Army Usa – Topeka, KS,
Taught basic education principles while complying with IEP and ARD goals.
Promoted physical, academic and social development by implementing diverse classroom and outside activities.
Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Monitored students' academic, social and emotional progress and recorded in individual files.
Instructed children in health and personal habits, such as eating, resting and toileting.
Promoted sensory development by providing access to different textures.
Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
Brought center into full compliance with licensing and safety regulations including fire and disaster preparedness, TX Department of Public Health codes and USDA nutritional guidelines.
Engaged with children on individual basis to build positive relationships and promote learning.
Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Conducted trainings and mentored staff, consistently improving performance.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
06/2017 to 07/2019
Bank TellerTruist Financial Corporation – Newberry, SC,
Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
Provided customer records on demand, including account statements and copies of checks.
Removed mutilated currency from circulation.
Placed orders for customer checks and verified starting numbers.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Reconciled cash drawer and resolved discrepancies.
Counted and packaged currency and coins.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Assisted customers with compromised debit cards and issued new credentials.
Sold and cross-sold bank products to new and existing customers.
Logged cashier's checks and other transactions to maintain accuracy of account records.
Accessed computerized financial information to answer questions related to specific accounts.
Maintained friendly and professional customer interactions.
Executed wire transfers, stop payments and account transfers.
Processed quarterly vault and ATM audits with zero error rate.
Advised clients on mortgage, education and personal loans.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Handled various accounting transactions.
04/2015 to 05/2017
BuyerNordson Corporation – East Providence, RI,
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Engaged with customers to effectively build rapport and lasting relationships.
Maintained organized, presentable merchandise to drive continuous sales.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Tracked stock using company inventory management software.
Prepared merchandise for sales floor by pricing or tagging.
Engage customers and promote specific merchandise.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Educated associates on market trends and stayed up-to-date on forecasts and second hand selling news.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Maintained records related to sales, returns and inventory availability.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Processed product returns and assisted customers with other selections.
Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Managed vendor purchase order process including dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
Reviewed order updates to identify best practices aligned with corporate goals.
Removed poor performing items from future buys.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Conferred with sales and purchasing to match customer preferences.
Analyzed and reported social media and online marketing campaign results.
Developed marketing content such as blogs, promotional materials and advertisements for social media.
Identified target market and key segments through in-depth analysis of markets and related trends.
Analyzed competitor pages to locate backlink and keyword opportunities.
Managed, monitored and engaged in the company's social media presence to ensure new engagement and activity.
Education
Expected in
No Degree: Fashion Merchandising University Of North Texas - Denton, TX GPA:
Expected in 06/2013
High School Diploma: Macarthur High School - Irving, TX GPA:
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