Childbirth Educator resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Positive and upbeat Customer Service Specialist bringing 8 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
Healthcare policy knowledge
Labor and delivery guidance
Education program management
Community resource information
Birthing resources
Evidence-based programs
Resource advocacy
Support networks
Data gathering and analysis
Relationship and team building
Answering inbound calls
Planning events
Scheduling and calendar management
File and data retrieval systems
Dining customer service
High-volume dining
Check payment processing
Customer relations
Active listening
Problem-solving abilities
Adaptive team player
High-energy attitude
Experience
09/2019 to Current
Childbirth EducatorYale-New Haven Health – Torrington, CT,
Supported family decision-making by offering objective and informative input.
Informed parents about community resources and options for childbirth methods, facilities and medical professionals.
Supported medical offices and local clinics with childbirth education and content to serve patients.
Applied knowledge and cultural sensitivity to develop curriculum catered to individual family needs and values.
Offered subject matter expertise for clinical assistance and program services like WIC.
Generated invoices, processed payments and prepared deposits and part of financial operations oversight.
Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security.
Built strong network of outside referral sources within community.
Greeted visitors and established purpose of visit to complete check-in procedure quickly.
01/2014 to Current
Server Red Robin International, Inc. – Las Vegas, NV,
Prepared salads and appetizers to back up kitchen staff.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Managed closing duties, including restocking items and reconciling cash drawer.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
04/2018 to 08/2018
Legal AssistantState Of Oklahoma – {"@Context":"Http://Schema.Org", "@Type":"Jobposting",
Provided administrative support services for senior partners and firm associates for various types of litigation.
Coordinated subpoena services and other day-to-day support activities for legal office.
Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Handled all telephone calls, meeting plans and conference organization requirements.
Efficiently managed office scheduling and kept accurate notes on deadlines, motions and other dates.
Collected data to prepare and draft settlement packages for clients.
Gathered and organized documentation for legal briefs, responses to opposing counsel, motions and trial evidence.
Displayed superior confidentiality in all mail, telephone and in person communications.
Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
Submitted electronic filings and organized court materials, schedules and actions.
Responded quickly to client calls and inquiries, asking open-ended questions to deliver applicable information.
11/2013 to 02/2014
Sales AssociateSpruce Finance – Boulder, CO,
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Sold various products by explaining unique features and educating customers on proper application.
Processed orders through system and coordinated product deliveries.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education and Training
Expected in 09/2014
GED: Educational Consultants Ltd - Chesterfield, Virginia GPA:
Expected in
: Customer Service J Sargeant Reynolds Community College - Richmond, VA GPA:
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