Childbirth Educator resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Positive and upbeat Customer Service Specialist bringing 8 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

  • Healthcare policy knowledge
  • Labor and delivery guidance
  • Education program management
  • Community resource information
  • Birthing resources
  • Evidence-based programs
  • Resource advocacy
  • Support networks
  • Data gathering and analysis
  • Relationship and team building
  • Answering inbound calls
  • Planning events
  • Scheduling and calendar management
  • File and data retrieval systems
  • Dining customer service
  • High-volume dining
  • Check payment processing
  • Customer relations
  • Active listening
  • Problem-solving abilities
  • Adaptive team player
  • High-energy attitude
09/2019 to Current
Childbirth Educator Yale-New Haven Health Torrington, CT,
  • Supported family decision-making by offering objective and informative input.
  • Informed parents about community resources and options for childbirth methods, facilities and medical professionals.
  • Supported medical offices and local clinics with childbirth education and content to serve patients.
  • Applied knowledge and cultural sensitivity to develop curriculum catered to individual family needs and values.
  • Offered subject matter expertise for clinical assistance and program services like WIC.
  • Generated invoices, processed payments and prepared deposits and part of financial operations oversight.
  • Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
  • Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security.
  • Built strong network of outside referral sources within community.
  • Greeted visitors and established purpose of visit to complete check-in procedure quickly.
01/2014 to Current
Server Red Robin International, Inc. Las Vegas, NV,
  • Prepared salads and appetizers to back up kitchen staff.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
04/2018 to 08/2018
Legal Assistant State Of Oklahoma {"@Context":"Http://Schema.Org", "@Type":"Jobposting",
  • Provided administrative support services for senior partners and firm associates for various types of litigation.
  • Coordinated subpoena services and other day-to-day support activities for legal office.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Handled all telephone calls, meeting plans and conference organization requirements.
  • Efficiently managed office scheduling and kept accurate notes on deadlines, motions and other dates.
  • Collected data to prepare and draft settlement packages for clients.
  • Gathered and organized documentation for legal briefs, responses to opposing counsel, motions and trial evidence.
  • Displayed superior confidentiality in all mail, telephone and in person communications.
  • Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
  • Submitted electronic filings and organized court materials, schedules and actions.
  • Responded quickly to client calls and inquiries, asking open-ended questions to deliver applicable information.
11/2013 to 02/2014
Sales Associate Spruce Finance Boulder, CO,
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Processed orders through system and coordinated product deliveries.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education and Training
Expected in 09/2014
Educational Consultants Ltd - Chesterfield, Virginia
Expected in
: Customer Service
J Sargeant Reynolds Community College - Richmond, VA

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Resume Overview

School Attended

  • Educational Consultants Ltd
  • J Sargeant Reynolds Community College

Job Titles Held:

  • Childbirth Educator
  • Server
  • Legal Assistant
  • Sales Associate


  • GED
  • Some College (No Degree)

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