Customer service with a solid history of achievement in education,and learning strategies.Motivated leader with strong organizational and prioritization abilities
Behavior management techniques
Creative arts talent
Positive and cheerful
Basic clerical knowledge
Schedule creation and maintenance
Excellent communication skills
Proven team leader
Complex problem solver
Strong computer skills
Consistently received positive feedback from parents.Solved severe child behavioral issues in positive and constructive ways.
Increased office, and retail organization by developing more efficient filing system and customer service protocols.
Child and Youth Development Center GovernmentFort Meade, MDChild Youth Program Assistant
Established a safe play environment for the children.
Encouraged good behaviors using the positive reinforcement method.
Dressed infants and toddlers and changed their diapers.
Communicated openly with children's parents about daily activities and behaviors.
Monitored each student's educational progress with individualized charts and files.
Engaged with children on an individual basis in a pleasant manner.
Maintained accurate and detailed records, including staff and child files on enrollments, attendance, health and safety, emergency contact information and incident reports.
Identified signs of potential emotional or developmental concerns in children and brought them to parents' or guardians' attention.
Make copies of correspondence or other printed material.
Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
Simon Property Group at Arundel Mills MallHanover, MDGuest Service Representative
Answered an average 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Scheduled weekly inventory pickups and deliveries with vendors.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Provided ongoing guest service, including giving fashion advice.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Gap Outlet at Arundel Mills MallHanover, MDSales Associate/Cashier/Visual Specialist
Greeted customers and ascertained customers' needs.
Answered questions regarding the store and its merchandise.
Stocked shelves and supplies and organized displays.
Organized racks and shelves to maintain the visual appeal of the store.
Developed positive customer relationships through friendly greetings and excellent service.
Trained and served as a peer coach for new sales associates.
Completed cash, credit, and check transactions.
Provide services to customers, such as order placement or account information.
Conduct searches to find needed information, using such sources as the Internet.
Harbor FreightLaurel, MDCashier/Sales Associate
Developed sales skills by helping customers choose the best products for their needs Utilize customer service skills via phone and interpersonal interactions Organized the store by stocking supplies Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Primary HealthcareLaurel, MDReceptionist
Developed office skills by booking appointments, insurance look-up, typing many words per minute,.
Organizing, faxing and filing files.
Developed telephone experience by greeting customers and directing calls.
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Meade Senior High SchoolFort Meade, MDHigh School DiplomaGPA: GPA: 3.8