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Child Support Technician Resume Example

Resume Score: 80%

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CHILD SUPPORT TECHNICIAN
Professional Summary

Highly conscientious and seasoned in strengthening connections within the community and work organization. Able to connect, engage, and promote a wide variety of community programs and actions to an audience of all ages and ethnic backgrounds, that transforms client-family-community partnerships alliances. Incorporates initial steps towards strengthening relationships, within the community and other agencies that foster integrated approaches towards equitable treatment and unity.

Skills
  • Honesty and Integrity
  • Empathy
  • Patience
  • Trust worthy
  • Good Communicator
  • Continuous Learner
  • Commitment and Passion
Work History
Child Support Technician, 12/1998 to Current
Denver Human Services – Denver, CO
  • Provided initial contact to customers by responding quickly and diplomatically to client concerns to ensure superior service and satisfaction. 90% rate
  • Cultivated excellent long-term relationships with clients, internal and external stakeholders by maintaining ongoing communication and facilitating solutions to address concerns
  • Surpassed each months goal of eighty (80) plus referrals and packets. Processed 1,453 referrals and 270 packets between January through November. Average cases processed per month 157 cases
  • Prepared cases for establishment, enforcement, intergovernmental and modification teams
  • Review and organize all related documents, applications, worksheets, affidavits, orders, modifications, good-cause, non-disclosures forms for each legal file and packet
  • Assist clients, co-workers, or other agencies with questions regarding services available.
    Educated clients on programs such as: daycare, food banks, nonprofit organizations and financial assistance available.
  • Experience in providing extensive on-the-job training relating to interviewing, processing cases and working reports.
  • Maintain confidentiality with critical and sensitive information pertaining to all findings, facts, and speculations regarding all cases.
    Conduct interviews with custodial and non-custodial parents to obtain sensitive information.
  • Analyze cases to determine appropriate actions
Child Support Technician, 06/2006 to 09/2013
Denver Human Services – Denver, Colorado
  • Provided leadership attributes to the direct Manager at the Montbello Satellite Office, in regards to the child support program. This included problem solving, planning, coordinating and organizing. Worked closely with Adult Service's , Colorado Works, Employment First, Women Infant and Children (WIC) and Child Welfare
  • Interviewed, and processed all cases in the Montbello, Green-Valley Ranch and Stapleton community. All cases remained in compliance and were transferred in a timely base
  • Planned and prepared handouts linked to child support and its services
  • Active facilitator for other departments who had questions relating to child support
  • Developed relationships with internal and external stakeholders, along with collaborating with clients in the community
  • Participated in office programs other than ones assigned. Assisted in special projects relating to The Young Father-Hood Program, cancer awareness,
  • Montbello Food Bank and child support intake Improvement Processing Team
Income Maintence Technician II, 08/1996 to 12/1998
Denver Human Services – Denver, CO
  • Responsible for processing and reviewing financial assistance for a case load consisting of 400-500 cases. 0% error rate
  • Appointed Hearing Officer for The Food Stamp and Adult Service Programs. Resolved 90% of cases in the appeal process
  • Accurately determined financial eligibility for public assistance programs including cash assistance, food assistance, and Medicaid benefits by interviewing clients and reviewing application to determine eligibility.
  • Assigned Lead Worker for nine employees, when the Supervisor was out on leave, meetings and vacation
  • Analyze and research information pertaining to claims, investigations and referrals
  • Conducted extensive interviews in a fast pace and high volume office setting.
    Outstanding organizational ability, with solid work ethics
  • Committed to continuous learning and improvement towards various work goals.
    Communicate timely and effectively with all parties involved in case
  • Exceptional problem solving, along with decision making in resolution
Education
Bachelor of Arts: Communications, 2016
Regis University - Denver, CO
Master of Arts: Applied Psychology, 12/2020
Regis University - Denver, CO
Affiliations

2020-2021

Wellness Ambassador Child Support Division
Inspire/Motivate; Discover; Promote; Engage; Foster Togetherness; Teamwork; Create memories; Express vulnerability; Safe space/environment; available/open to all; Energize. Focus on mental, emotional, physical, and financial health and education. Being active in participation towards individuals goals, and translate positive feelings towards mental well-being. Focus on how these aspects of wellness communicate with each other. Commit to encouraging/motivating wellness within teams and the division. Encouraging participation along with guidance for class enrollments will hopefully translate to attend wellness activities.

2006-2013

Fatherhood Outreach Campaign:

Increased awareness for the Fatherhood Outreach campaign in the Montbello, Green Valley Ranch and Stapleton communities. This program educated fathers towards building healthy relationship with their children, while supporting their child's financial needs. The Fatherhood Outreach program provided support groups, job training, job placement and educational classes. A high level of patron loyalty was demonstrated through my customer service proficiency and communications skills to bring awareness towards the male populations within the various communities. I Consistently achieved 98% customer service rating by exhibiting a positive attitude, listening and building trust.

2001-2013

Process Intake Improvement Leadership Development Team

Increased efficiency by reviewing and approving sixty-four (64) new policy and procedures, for the child support department. The Leadership team provided training, support, clarity and guidance on various types of legal cases. It also ensured that the department mission and vision was in alignment with the organizations core values.

2012-2013

Colorado Re-Hire Innovation Program

This program aligned non-custodial parents towards transitional employment which combines job skill training, education, wage-paid work for individuals facing barriers in the workforce. Developed and collaborated with Goodwill industries, Colorado Workforce and other agencies to design a methodology approach towards non-custodial parents re-entering the workforce after being incarcerated. The program was designed to educate and promote self-sufficiency within the inmate population, so child support obligations could be meet. Continue to provide information towards this program during child support interviews.

2019-2020

Child Support Court Navigator

Works directly within the court in order to interview gathers information, defining problems, establishes facts and draws valid conclusions, or makes referrals to clients. Determines if cases fall under the following criteria's: modifications, establishment and enforcement. Prepares and processes and monitors paperwork for all administrative processes, makes recommendations for court referrals and prepares cases. Receives and responds to customer contacts. Performs locate activities. Completes case notes. Explains and interprets case, financial, medical information, to customer or appropriate party.

Certifications


Denver's PEAK Academy Certification: Lean Black Belt

Lean Black Belt, recognized and understand the process for developing and delivering cross organizational solutions utilizing the Lean Black Belt mythology. Success in understanding and negotiating deliverables, formulating innovative plans, and assembling resources. A leader focused in driving results to the benefit of customers and partner organizations. Skilled in: coaching, development, quality and process and methodology.


Regis University


Conflict Management- Negotiations and Mediation.

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Resume Overview

Companies Worked For:

  • Denver Human Services

School Attended

  • Regis University

Job Titles Held:

  • Child Support Technician
  • Income Maintence Technician II

Degrees

  • Bachelor of Arts : Communications , 2016
    Master of Arts : Applied Psychology , 12/2020

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