Highly conscientious and seasoned in strengthening connections within the community and work organization. Able to connect, engage, and promote a wide variety of community programs and actions to an audience of all ages and ethnic backgrounds, that transforms client-family-community partnerships alliances. Incorporates initial steps towards strengthening relationships, within the community and other agencies that foster integrated approaches towards equitable treatment and unity.
Wellness Ambassador Child Support Division
Inspire/Motivate; Discover; Promote; Engage; Foster Togetherness; Teamwork; Create memories; Express vulnerability; Safe space/environment; available/open to all; Energize. Focus on mental, emotional, physical, and financial health and education. Being active in participation towards individuals goals, and translate positive feelings towards mental well-being. Focus on how these aspects of wellness communicate with each other. Commit to encouraging/motivating wellness within teams and the division. Encouraging participation along with guidance for class enrollments will hopefully translate to attend wellness activities.
Fatherhood Outreach Campaign:
Increased awareness for the Fatherhood Outreach campaign in the Montbello, Green Valley Ranch and Stapleton communities. This program educated fathers towards building healthy relationship with their children, while supporting their child's financial needs. The Fatherhood Outreach program provided support groups, job training, job placement and educational classes. A high level of patron loyalty was demonstrated through my customer service proficiency and communications skills to bring awareness towards the male populations within the various communities. I Consistently achieved 98% customer service rating by exhibiting a positive attitude, listening and building trust.
Process Intake Improvement Leadership Development Team
Increased efficiency by reviewing and approving sixty-four (64) new policy and procedures, for the child support department. The Leadership team provided training, support, clarity and guidance on various types of legal cases. It also ensured that the department mission and vision was in alignment with the organizations core values.
Colorado Re-Hire Innovation Program
This program aligned non-custodial parents towards transitional employment which combines job skill training, education, wage-paid work for individuals facing barriers in the workforce. Developed and collaborated with Goodwill industries, Colorado Workforce and other agencies to design a methodology approach towards non-custodial parents re-entering the workforce after being incarcerated. The program was designed to educate and promote self-sufficiency within the inmate population, so child support obligations could be meet. Continue to provide information towards this program during child support interviews.
Child Support Court Navigator
Works directly within the court in order to interview gathers information, defining problems, establishes facts and draws valid conclusions, or makes referrals to clients. Determines if cases fall under the following criteria's: modifications, establishment and enforcement. Prepares and processes and monitors paperwork for all administrative processes, makes recommendations for court referrals and prepares cases. Receives and responds to customer contacts. Performs locate activities. Completes case notes. Explains and interprets case, financial, medical information, to customer or appropriate party.
Denver's PEAK Academy Certification: Lean Black Belt
Lean Black Belt, recognized and understand the process for developing and delivering cross organizational solutions utilizing the Lean Black Belt mythology. Success in understanding and negotiating deliverables, formulating innovative plans, and assembling resources. A leader focused in driving results to the benefit of customers and partner organizations. Skilled in: coaching, development, quality and process and methodology.
Conflict Management- Negotiations and Mediation.
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