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child support technician resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Highly conscientious and seasoned in strengthening connections within the community and work organization. Able to connect, engage, and promote a wide variety of community programs and actions to an audience of all ages and ethnic backgrounds, that transforms client-family-community partnerships alliances. Incorporates initial steps towards strengthening relationships, within the community and other agencies that foster integrated approaches towards equitable treatment and unity.

Skills
  • Honesty and Integrity
  • Empathy
  • Trust worthy
  • Good Communicator
  • Training Material Development
  • Analytical and Methodical
  • Learning Assessments
Work History
Child Support Technician, 12/1998 to Current
Denver Human ServicesCity, STATE,
  • Provided initial contact to customers by responding quickly and diplomatically to client concerns to ensure superior service and satisfaction. 90% rate
  • Cultivated excellent long-term relationships with clients, internal and external stakeholders by maintaining ongoing communication and facilitating solutions to address concerns
  • Surpassed each months goal of eighty (80) plus referrals and packets.
  • Prepared cases for establishment, enforcement, intergovernmental and modification teams
  • Review and organize all related documents, applications, worksheets, affidavits, orders, modifications, good-cause, non-disclosures forms for each legal file and packet
  • Assist clients, co-workers, or other agencies with questions regarding services available.
    Educated clients on programs such as: daycare, food banks, nonprofit organizations and financial assistance available.
  • Experience in providing extensive on-the-job training relating to interviewing, processing cases and working reports.
  • Maintain confidentiality with critical and sensitive information pertaining to all findings, facts, and speculations regarding all cases.
    Conduct interviews with custodial and non-custodial parents to obtain sensitive information.
  • Analyze cases to determine appropriate actions
  • Incorporated multiple types of teaching strategies into trainings.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
  • Enhanced employee's knowledge of technology by integrating various web-based applications for research and data entry.
Child Support Technician, 06/2006 to 09/2013
Denver Human ServicesCity, STATE,
  • Provided leadership attributes to the direct Manager at the Montbello Satellite Office, in regard to the child support program. This included problem-solving, planning, coordinating, and organizing. Worked closely with Adult Services, Colorado Works, Employment First, Women Infant and Children (WIC), and Child Welfare
  • Interviewed, and processed all cases for communities: Montbello, Green-Valley Ranch, and Stapleton community. All cases remained in compliance and were transferred on a timely base
  • Planned and prepared handouts linked to child support and its services
  • Active facilitator for other departments who had questions relating to child support
  • Developed relationships with internal and external stakeholders, along with collaborating with clients in the community
  • Participated in office programs other than the ones assigned. Assisted in special projects relating to The Young Father-Hood Program, cancer awareness,
  • Montbello Food Bank and child support intake Improvement Processing Team
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cross-trained existing employees to maximize team agility and performance.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands.
Income Maintence Technician II, 08/1996 to 12/1998
Denver Human ServicesCity, STATE,
  • Responsible for processing and reviewing financial assistance. Caseload consisting of 400-500 cases. 0% error rate
  • Appointed Hearing Officer for Food Stamp and Adult Service Programs. Resolved 90% of cases in appeals.
  • Accurately determining financial eligibility for public assistance programs including cash assistance, food assistance, and Medicaid benefits by interviewing clients and reviewing applications to determine eligibility.
  • Assigned Lead Worker for nine employees, when supervisor was out on leave, meetings, and vacation
  • Analyze and research information pertaining to claims, investigations, and referrals
  • Conducted extensive interviews in a fast pace and high volume office setting.
    Outstanding organizational ability, with solid work ethics
  • Committed to continuous learning and improvement towards various work goals.
    Communicate timely and effectively with all parties involved in case
  • Exceptional problem solving, along with decision making in resolution
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Accomplished multiple tasks within established timeframes.
  • Applied customer feedback to develop process improvements and support long-term business needs.
Education
Ph.D.: Doctorate of Philosophy in Psychology., Expected in 12/2024 to NorthCentral University - Prescottvalley Arizona,
GPA:
  • Current Student
Master of Arts: Psychology, Expected in 12/2020 to Regis University - Denver, CO
GPA:
Bachelor of Arts: Communications, Expected in 2016 to Regis University - Denver, CO
GPA:
Affiliations

American Psychological Association 2021-Current

The American Psychological Association (APA) is the largest scientific and professional organization representing psychology in the United States. APA is the world's largest association of psychologists, with more than 134,000 researchers, educators, clinicians, consultants and students as its members. APA's mission is to advance the creation, communication and application of psychological knowledge to benefit society and improve people's lives. The APA (American Psychological Association) has played an important role in the history of psychology and will continue to have an important influence on the future direction of psychological research in the future.

The American Association Of Women 2021-Current

The mission of the American Association of Women and the public to become involved, interested and knowledgeable on the formation of public policy and the governmental process. Through its initiatives the American Association of Woman provides a means for civic-minded individuals to become informed, evaluate issues, to challenge the status quo to problem solving and to encourage civic responsibility to benefit the local community and the nation. Over the years the American Association of Woman addressed public policy issues that affect national, state and local policy.

Wellness Ambassador Child Support Division 2020-Current
Inspire/Motivate; Discover; Promote; Engage; Foster Togetherness; Teamwork; Create memories; Express vulnerability; Safe space/environment; available/open to all; Energize. Focus on mental, emotional, physical, and financial health and education. Being active in participation towards individuals goals, and translate positive feelings towards mental well-being. Focus on how these aspects of wellness communicate with each other. Commit to encouraging/motivating wellness within teams and the division. Encouraging participation along with guidance for class enrollments will hopefully translate to attend wellness activities.

Child Support Court Navigator 2019-Current

Works directly within the court in order to interview gathers information, defining problems, establishes facts and draws valid conclusions, or makes referrals to clients. Determines if cases fall under the following criteria’s: modifications, establishment and enforcement. Prepares and processes and monitors paperwork for all administrative processes, makes recommendations for court referrals and prepares cases. Receives and responds to customer contacts. Performs locate activities. Completes case notes. Explains and interprets case, financial, medical information, to customer or appropriate party.

Process Intake Improvement Leadership Development Team 2001-2013

Increased efficiency by reviewing and approving sixty-four (64) new policy and procedures, for the child support department. The Leadership team provided training, support, clarity and guidance on various types of legal cases. It also ensured that the department mission and vision was in alignment with the organizations core values.

Certifications


Denver's PEAK Academy Certification: Lean Black Belt

Lean Black Belt, recognized and understand the process for developing and delivering cross organizational solutions utilizing the Lean Black Belt mythology. Success in understanding and negotiating deliverables, formulating innovative plans, and assembling resources. A leader focused in driving results to the benefit of customers and partner organizations. Skilled in: coaching, development, quality and process and methodology.


Regis University


Conflict Management- Negotiations and Mediation.

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Resume Overview

School Attended

  • NorthCentral University
  • Regis University
  • Regis University

Job Titles Held:

  • Child Support Technician
  • Child Support Technician
  • Income Maintence Technician II

Degrees

  • Ph.D.
  • Master of Arts
  • Bachelor of Arts

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