Child Protective Services professional effective at working with clients and families who may be
in crisis. Act as a sympathetic guide and advocate to help them navigate complex and stressful
Family and children's programs knowledge
Child welfare advocate
Experience with at-risk youth
Compassionate and active listener
Child Protective Services (CPS) knowledge
Crisis Prevention and Intervention training (CPI)
Child abuse prevention
Child abuse and criminal history clearance
Court procedures familiarity
Exemplary people management skills
Exceptional communication skills
Bilingual in Spanish
Acted as the department's "go-to" person for challenging cases and as the primary mentor for new employees. Received the CPI of the year award in 2005, CPI of the quarter for 4 consecutive quarters in 2009-2010, and received the Child Welfare Award in 2010. In 2011 was promoted to supervisor of a unit of 5 brand new investigators and trained them all. In 2011 received 5 awards for Unit #1. In 2016 trained 4 new investigators on my own. Ongoing supervise a unit of 6 investigators.
Child Protective Investigator SupervisorMay 2011 to Current State of Florida Department of Children and Families － Miami, FL
Supervise subordinate staff engaged in the investigation of alleged child abuse, neglect, and/or abandonment, by scheduling, assigning and reviewing work; providing training and counseling; and evaluating performance.
Investigate alleged child abuse, neglect, and /or abandonment of children to determine if abusive or unsafe conditions exist, and take appropriate actions to ensure the safety of children.
Provide information and guidance to subordinate staff related to case investigation, assessment and determination to ensure cases are properly and thoroughly investigated.
Interview children and adults concerning allegations of abuse, neglect and/or abandonment to ascertain the validity of allegations, document living conditions, and determine the need to remove children from an unsafe environment.
Inform clients of available social service programs to assist them with their needs.
Conduct follow-up visits to ensure the safety of children is being maintained and support programs are in place.
Testify in court to accurately relate the circumstances of cases investigated.
Establish, maintain and review case files and computer databases to provide accurate recording and availability of case information.
Complete quarterly and annual written appraisals of subordinate staff.
Participate in multidisciplinary staffings on complex or cases of concern.
Perform other related duties as required.
Child Protective InvestigatorSep 2003 to May 2011 State of Florida Department of Children and Families － Miami, FL
Responded to and investigated allegations of abuse, neglect, abandonment, and /or special conditions.
Completed home visits and established contacts with children and families in order to assess child safety.
Worked in conjunction with law enforcement, schools, and other agencies investigating allegations.
Conducted criminal background checks on subjects of investigation.
Gathered and analyzed information obtained to make a sound decision.
Determined findings and entered information into the Florida Abuse Hotline Information System.
Arranged for emergency placement for children at immediate danger.
Completed home studies when necessary for the appropriate placing of children.
Provided children and families with the required services to meet their needs.
Assessed family for federal funding eligibility.
Monitored and performed ongoing assessments throughout the course of investigation.
Completed and provided the necessary required documents in order to file petitions in Dependency Court.
Facilitated family contact and visitation for children in out of home placement.
Child Protective SpecialistJul 1999 to Aug 2003 New York State Administration for Children's Services － New York, N Y
Investigated reports of suspected child abuse and neglect.
Conducted home visits to asses the safety environment of children, removed those in imminent danger, and placed them in foster care or with relatives when necessary.
Interviewed all household members and collateral contacts during course of investigation.
Interviewed school officials, medical providers, law enforcement, and other agencies or individuals who may have had information about the family.
Gathered and analyzed information in order to make sound decision.
Filed neglect petitions when necessary in Family Court, testified, developed and presented ongoing reports.
Documented information and determination of findings into the New York State Hotline Information System.
Assessed service needs and made the appropriate referrals for preventive and other services.
Conducted court ordered investigations for custody and visitation cases, and provided recommendations and written report to Family Court.
Investigated community service providers and advocated for families.
Bachelor of Arts, Health and Human Services Early Childhood Sociology1997State University of New York － Buffalo, N YHealth and Human Services with a concentration in Early Childhood; Minor in Sociology
Fluent in English and Spanish
Knowledge of the principals and practices of
social work, including casework methods.
Knowledge of family centered effective and
persuasive interviewing and counseling
Ability to accept direction and/or correction
with positive attitude resulting in desired
Ongoing training in areas such as Domestic
Violence, Substance Abuse, Sexual Abuse,
Human Trafficking, and Physical Abuse.
Sensitive to cultural differences.
Management and leadership skills.
working accurately under pressure in any
Ability to remain calm and objective during
periods of high emotion and heated
Ability to de-escalate clients in another
vulnerable emotional state.
Familiarity with substance and mental health systems.