A versatile professional with a comprehensive background and extensive experience in various dynamics of social work and team management. Specialization in Children and families including, familial well-being, child abuse investigations, case direction, community programs and resources, as well as agency policy and procedure. A strategic and organized representative who emphasizes the development of positive and supportive relationships with clients, organizational partners, and all related team members.
Oversees, directs, and staffs case actions related to safety, risk, and permanency on a daily basis. Ensures timely contact is made on all cases and ensures that staff are continually assessing child safety throughout the investigation by reviewing case records. Evaluates unit performance through case readings, safety assessment reviews, and referrals to community resources for clients. Ensures that services are provided to families and clients when the caseworker determines such resources will reduce danger to a child, support protective actions, and mitigate factors placing the child at risk of future harm.
-Reviewing cases submitted for closure in accordance with Department policies and procedures.
-Implements program guidelines, performs administrative functions for staff, and conducts unit meetings.
-Reviews and routes child abuse intakes to the the unit on a daily basis, by evaluating case readings and providing case consultation in order to assess and mitigate child safety and risk related issues, and works with staff to ensure timely contact with the family is established.
-Ensures all time and leave is entered into the Centralized Accounting and Payroll/Personnel System (CAPPS) and provides oversight, regulation, and management of all overtime accumulated by staff.
-Provides training and conducts monthly meetings with staff to convey important communications pertaining to policies and procedures, address trends and patterns in productivity and quality of the work, discuss day-to-day operations, provide CPI updates, and supportsteam cohesiveness.
-Interviews, selects, hires, manages, and develops staff. Conducts field visits with staff, reviews performance data, holds monthly conferences, trains, and completes performance appraisals. Evaluates unit performance through case readings, computer reports, and observation of unit operations to ensure unit compliance with policy, procedure, and service control requirements.
-Works to educate and develop competent staff that can engage, support, and empower families to ensure the safety, permanency, and well-being of the children and families we serve.
-Provides guidance and direction on policy, procedures, best practices, and on-going support through professional development.
-Consults with unit staff and interprets program policy and procedures to agency staff, parents, children, youth, caregivers, volunteers, advocates, judges, educational, juvenile justice, other stakeholders, and the general public.
-Develops and maintains effective working relationships with internal and external stakeholders to ensure coordination, quality, efficiency, and effectiveness of the unit's performance. Represents the program at meetings, conferences, workgroups, hearings and other events.
Child Abuse Investigator for the Department of Family and Protective Services. Responsibilities include:
-Responding quickly in crisis situations that involve children in an abusive or neglectful situation.
-Investigating reports of child abuse or neglect, and taking the necessary steps to protect children. This could include removing a child from their family
-Checking children for signs of abuse or neglect. This may involve serious injuries
-Safety and Risk Assessments
-Conducting forensic investigations and assessments to determine risk of harm to children
-Home and Family assessments
-Interviewing people, such as the person who reports it, family members, doctors, nurses, and others familiar with the family situation
-Talking frankly and objectively with families about personal and private matters, such as income, sex abuse, and personal relationships
-Maintaining a balance of objectivity and empathy for families in stressful and crisis situations
-Documenting all relevant information and completing all required forms
-Testifying in court
-Providing referrals and linkage with resources locally, state-wide, and nationally
-Respecting cultural diversity among coworkers and all work-related contacts
-Prioritizing deadlines and working flexible hours
-Child placement coordination
-Family interventions: including family team meetings and voluntary family placements of children outside of the home to control safety factors
Member of the Community Outreach Team, tasked with providing professional rehabilitative services to individuals with psychological and behavioral health issues in the community. Responsibilities included:
- Managing a caseload of approximately 25 clients at any given time, whom are clinically diagnosed with various categorical illnesses (Major Depression, Bipolar, Schizophrenia, Schizoaffective, Chemical substance dependency, PTSD, Chronic physical health issues, HIV, Diabetes etc.)
- Facilitating cooperative housing group sessions and peer group meetings
- Creating and developing innovative outreach formats to personalize consumer experience.
- Providing clients with weekly intensive case management in the community
- Developing personal treatment plans with clients to establish progressive goals and objectives to promote recovery, self-efficacy, and improve overall quality of life
- Implementing interventions to aid in averting client crises and establishing safety plans while promoting healthy practices
- Service coordination for qualifying programs, resources, and treatments (AID/HIV services, Medicaid, Medicare, SNAP benefits, Personal care physicians, psychiatric services etc:)
-Advocacy: Includes assisting individuals set appointments and establishing services with various community providers and advocating for special accommodations when applicable or necessary
- Administering clinical assessments and evaluations to help determine necessary level of care and qualifying services for each client
- Psychosocial rehabilitative services: Life skills training and education including symptom and medication management
- Supportive housing services: Education of housing programs, including facilitation and application assistance.
- Supportive employment services
- Supportive education services
- Providing resource referrals and consumer linkage
- Implementation and utilization of various community outreach techniques to create public awareness of available agency services and resources
- Clinical documentation and data entry
- New staff training and mentoring
- Demographic data collection and entry
- Meeting program objectives and metrics
Managing and overseeing the day-to-day office duties and operations as well as developing and implementing sales projects and objectives; all while providing excellent customer service and promoting supportive team work. Responsibilities included:
- Providing excellent customer service to all current and prospective clientele as well as agency partners and affiliates
- Daily office clerical and administrative duties (Answering incoming calls, setting appointments, calling prospective clients to provide coverage quotes, filing and organizing daily client policy info., cataloging vehicle photos for coverage claims etc.
- Localconsumer data collection and research for project development and implementation
- Data development and group presentation to company leadership and employees
- Regional marketing and advertising
- Organizing and implementing volunteer events on behalf of the organization
- Training and recruiting new employees and event volunteers
- Establishing employee and office sales goals and objectives
- Team building and community networking
- Supervising and evaluating office employee performances
- Coordinating staff meetings
- Office event planning and coordination
- Composing employee schedules
- Composing office event schedules
- Vending auto and home insurance coverage
- Underwriting client policies
- Managing, monitoring, and allocating office budget
- Receiving and processing policy premiums
- Coordinating daily office premium deposits
- Minor in Forensic Psychology
-Specialization: Children and Families
Investigator I certification: 2017
Investigator II certification: 2018
Investigator III certification: 2019
Investigations Supervisor I certification: 2019
Assisting in the coordination and preparation of family team meetings and group conferences in order to determine appropriate action plans to ensure child safety and permanency within DFPS programs.
Intern with the Community Engagement Team responsible for generating community awareness for the center, including fundraising, community outreach, and conducting child abuse and safety presentations for parents and children.
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