Accomplished and dedicated employee bringing 10+ years of proven expertise, including early childhood regulations, marketing, customer service, sales and office procedures. Strong prioritization, planning and critical thinking skills to multitask in fast-paced settings. Highly organized, diligent and adaptable to dynamic needs.
Skills
Relationship building and management
Strategic Planning
Exceptional Customer Service
Multi-tasking strength
Complaint resolution
Flexible & Adaptable
Critical thinking
Written Communication
Detail-oriented
Marketing
Microsoft Office
Work History
2010 to Current
Child Development CoordinatorQurate Retail Group – Mount Airy, NC,
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Scheduled appointments and provided follow-up calls to clients.
Wrote and proofread error-free letters, memoranda and other business correspondence.
Generated accounting and financial reports, charts and forecasts.
Established school policies and communicated to staff and parents for well-coordinated and high-quality daily operations.
Conducted research on emerging perspectives in childhood education to improve upon school policies and curriculum.
Recruited, selected and retained high-quality staff to reduce turnover and foster stability.
Supervised teaching staff and resolved issues.
Resolved conflicts and administered corrective action to foster positive experience for children and staff.
Adhered to budgetary guidelines to set financial goals and maintain school profitability.
Engaged with parents and families to build positive relationships for children to thrive.
Attended approved training and continuing education courses to maintain certifications.
Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
Monitored and observed child progress, interactions and behavior and reported findings to parents.
Maintained energy and enthusiasm in fast-paced environment
Carried out day-day-day duties accurately and efficiently
Exceeded goals through effective task prioritization and great work ethic
Increased enrollment in all programs
Implemented summer camp activities fostering physical, social and emotional growth.
Supported children by actively listening and offering encouragement.
Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to students.
Performed clerical duties, including registering participants and answering specific event inquiries.
2007 to 2010
Design ConsultantBuilders Firstsource, Inc. – Greensboro, NC,
Prepared original and relevant options for clients suitable to individual requirements.
Developed space planning concepts, color palette selections and textile presentations.
Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
Maintained energy and enthusiasm in fast-paced environment.
Provided positive first impressions to welcome existing, new and potential customers.
Obtained approval of concepts by submitting rough drafts to management or to client
Served customers in a friendly, efficient manner following outlined steps of service
Used coordination and planning skills to achieve results according to schedule
2001 to 2006
Kitchen and Bath DesignerSeigle's – City, STATE,
Consulted with clients to determine architectural preference to meet overall design goals.
Developed space planning concepts, color palette selections and textile presentations.
Interfaced effectively with design team members, including contractors and vendors to resolve issues and discuss ideas.
Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials and products.
Created professional presentations to creatively communicate design intent and direction.
Provided positive first impressions to welcome existing, new and potential customers.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Offered friendly and efficient service to all customers, handled challenging situations with ease
Education
Expected in
High School Diploma: Sandwich High School - Sandwich, IL, GPA:
Expected in
: Early Childhood Education Waubonsee Community College - Sugar Grove, IL GPA:
Expected in 2001
Associate of Arts: Interior Design Joliet Jr. College - Joliet, IL, GPA:
Accomplishments
Supervised team of 6 staff members.
Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Conflict Resolution - Responsible for handling customer inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
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