Kind and knowledgeable Childcare Provider well-versed in maintaining safe and nurturing environments for children. Comfortable caring for individuals of varying ages. Excellent communicator with good organizational, problem-solving and conflict resolution skills. Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 12 plus years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Skills
Activities leadership
Behavior management techniques
Housekeeping abilities
Safety understanding
Sanitation understanding
Early childhood knowledge
Supervision
Problem resolution
Cash handling accuracy
Relationship selling
Merchandising knowledge
Retail loss prevention
Customer- and service-oriented
Outgoing personality
Written and oral communication skills
Cash register operation
Sales expertise
Money Transfer Systems
Reliable and punctual
Sales development
Listening skills
Team player mentality
Money handling
Verbal/written communication
Product Sales
Retail merchandising expertise
Excellent communication skills
Experience
Child Caregiver, 09/2015 to 06/2020 Mid-Columbia Medical Center – Hood River, OR,
Secured indoor and outdoor premises to protect children under care.
Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
Led children in tidying up, handwashing and [Task] to teach responsibility.
Delivered direct, supervised care to groups of children between ages 0 and 7.
Discussed new developments, misbehavior and concerns with parents or guardians.
Cared for up to 3 children ranging in age from 0 to 7.
Recorded information about behavior, food service and medication dispensing.
Balanced schedules to provide optimal rest, play and educational periods.
Assisted children in development of social, communication and problem-solving skills.
Kept children safe and secure at all times.
Provided nurturing and appropriate environment for children ranging in age from 9 to 7.
Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
Retail Sales Associate, 01/2004 to 01/2014 Hazelden Betty Ford Foundation – San Diego, CA,
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Maintained accurate and attractive merchandise displays to maximize purchases.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Built customer loyalty by engaging with and identifying product needs of customers.
Help customers load purchased equipment when necessary.
Completed all assigned training to stay updated on important policies and procedures.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Processed payments and maintained accurate drawers to meet financial targets.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Helped customers by answering questions and locating merchandise.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Worked with off-site locations to find desired items for customers.
Managed cash register operations using POS system, including processing sales and returns.
Engaged shoppers, providing assistance and information on merchandise and product features.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Adhered to all company initiatives and achieved established goals for each.
Sales Associate, 04/2010 to 09/2011 Hibbett Sports, Inc. – Moberly, MO,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Reset store displays for special events and seasonal merchandise changes.
Produced sales documents, finalized deals and filed records.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Education and Training
High School Diploma: , Expected in 04/1983 Freedom High School - Morganton, NC, GPA:
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