Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
01/2018 to 04/2020 Child Caregiver The Mentor Network | Greencastle, PA,
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Met with parents about daily activities, positive developments and issues.
  • Offered top-notch care to children at once, ranging in age from 4 to 12.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Taught children to organize toys, wash hands and share by leading by example.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Distributed food, napkins and beverages in preparation for snack time.
  • Led children in creative, athletic and educational activities while maintaining safe and orderly group.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Cared for children ages 4 to 12 in nurturing and age-appropriate way.
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
  • Consulted with families to discuss activities and behaviors of each child.
08/2005 to 09/2007 Telecommunications Sales Representative Exela Technologies Inc. | Costa Mesa, CA,
  • Resolved issues efficiently and enhanced customer satisfaction ratings.
  • Exceeded established sales goals and increased client retention.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Prospected new sales leads from directories, referrals and partners.
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Cold-called leads and closed large number of new sales over several months.
  • Promoted high level of customer satisfaction through strong relationship building skills, consistent follow up and targeting.
  • Automated contact management system, resulting in better client organization and goal alignment.
  • Contacted customers to follow up on purchases and suggest additional purchase options.
  • Connected customers with services based on individual needs and vendor capabilities.
  • Managed at&t inventory to optimize sales pitches and closed over 20 sales within 4 hrs.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Leveraged proven sales methods to increase revenue and surpass sales objectives.
  • Set up appointments with potential and current customers to promote new products and services.
  • Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
  • Proactively managed client correspondence and recorded tracking and communications.
  • Locked in customer business with persuasive negotiation skills.
  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Capitalized on customer up-sell opportunities resulting in increased revenues.
  • Consistently exceeded new sales growth quotas for at&t.
  • Used excel to maintain company database with essential account and sales information.
  • Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Exceeded sales goals, increased revenue and facilitated sales.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
09/2003 to 08/2005 Walt's Delivery Driver Walt's Pizza | City, STATE,
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Fostered positive working relationships with regular customers.
  • Delivered packages to customer doorsteps and business offices.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Planned delivery routes and most efficient methods of distribution.
  • Inspected load security and checked for damages.
  • Completed inspections daily to identify needed upkeep on vehicles and document performance concerns.
  • Kept detailed records of deliveries and money received from customers.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Maintained organized, clean and professional vehicle to protect company reputation with customers.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
  • Handled basic upkeep and emergency repairs on delivery vehicles.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Checked loads against documentation before completing final delivery at destinations.
  • Maintained contact with dispatching team and management for open communication about delays or other delivery issues.
09/2000 to 03/2002 Data Entry Clerk Blue Cross Blue Shield Of Illinois | City, STATE,
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Executed data verification to detect errors.
  • Sent completed entries to data entry level operaters for evaluation and final approval.
  • Managed workflow scheduling, data entry and accuracy verification for large data projects.
  • Identified data entry errors and reported to necessary departments.
  • Located and corrected data entry errors and reported to management.
  • Verified accuracy of data before transcribing.
  • Scrubbed data for errors and made corrections to maintain clean records.
  • Organized, sorted and checked input data against original documents.
  • Compiled data and reviewed information for accuracy prior to input.
  • Applied data entry knowledge and technical skills to resolve indecipherable or garbled messages.
  • Gathered data from multiple sources and programs.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Evaluated source documents to locate information needed for each data entry field.
  • Completed data entry tasks with accuracy and efficiency.
  • Monitored database updates and verified for correctness.
Expected in 05/1997 Diploma | General Studies Zeigler-Royalton Highschool, Mulkeytown, IL, GPA:
Expected in | Cosmetology Education Studio RLC Paul Mitchell Partner School, Mt Vernon IL, GPA:

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School Attended

  • Zeigler-Royalton Highschool
  • Studio RLC Paul Mitchell Partner School

Job Titles Held:

  • Child Caregiver
  • Telecommunications Sales Representative
  • Walt's Delivery Driver
  • Data Entry Clerk


  • Diploma

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