child care provider resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Strong customer service and employee relation skills Solid bookkeeping and organizational capabilities Commitment to provide quality customer service Ability to work independently and as a team member Excellent attention to detail Proficiency in general office duties such as typing, switchboard (14) line and operation of all office equipment. Knowledge of medical terminology, CPT and ICD 9 CM coding Payroll and inventory management Staff management and leadership Adept in multiple computer programs such as database software, Word, Windows and various accounting and banking programs to name a few Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success..


Computer Proficient

Summary of Skills
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Customer service expert
  • Adaptive team player
  • Critical thinker
  • Detail oriented
  • Strong knowledge of medical terminology
  • Excellent research skills
  • Microsoft Word, Excel, PowerPoint
  • Proficiency in Medical Coding
Professional Experience
07/2005 to Current Child Care Provider North Country Academy | Altamonte Springs, FL,
  • Affectionately cared for 2 children, ages 3 to newborn for 11 years.Physically and verbally interacted with children throughout the day.Redirected children to encourage safe, positive behaviors.
  • Scheduled doctor, dentist and haircut appointments.
  • Administered medication and minor first aid to sick and injured Engaged children with games and puzzles. Maintained accurate daily records of children’s individual activities, behaviors, meals and naps.Promoted good behaviors by using the positive reinforcement method.Dressed children and changed diapers.
07/2013 to Current Food Service Artesia General Hospital | Artesia, NM,

Prepared a variety of foods according to customers' orders or supervisors' instructions.Apportioned and served food to facility residents, employees, or patrons.Stocked supplies in serving stations, cupboards, refrigerators, and salad bars.Accepted payment from customers and made change as necessary.

2012 to 2014 Cashier Rock Island-Milan School District #41 | Rock Island, IL,

Worked as a team member performing cashier duties, product assistance and cleaning.Maintained adequate cash supply in cash drawers in multiple checkout stations.Assisted customers with store and product complaints..

10/2001 to 07/2005 Teller I Hudson Valley Federal Credit Union | Mohegan Lake, NY,
  • Delivered prompt, accurate and excellent customer service.Directed specific questions to appropriate branch personnel.Maintained confidentiality of bank records and client information.
  • Processed treasury, tax and loan payments.
  • Entered member transaction data into the online banking software.Examined checks for identification and endorsement.Adhered to Palos Bank security and audit procedures.Processed cash withdrawals.
06/1999 to 10/2001 Customer Service Rep Jeld-Wen | Nc, NC,
  • Provided outstanding customer service processing video rental transactions.
  • Utilized the point of sale system to complete both credit and cash transactions Maintained member accounts.
  • Successfully resolved account discrepancies and handled customer inquiries.
  • Processed rental returns, updated customer accounts and restocked rentals in a timely and accurate fashion.
  • Ensured that the stores appearance was in compliance with ongoing marketing programs.
  • Maintained store safety and cleanliness according to company standards.
  • Participated in store audits and store inventories on a regular basis.
01/1 to 01/1 Assistant Manager Samsonite | Lakewood, CO,
  • Executed merchandise floor moves to drive sales according to drive sales according to ad schedule bi-monthly.
  • Maintained operational records, including daily transaction documents, sales reports and loss summaries.
  • Assisted in maintaining optimal merchandise levels and ensured that inventory was handled, stored and processed to minimize loss or damage.
  • Supervised as well as participated in the unloading of trucks, sorting of merchandise, stocking shelves, ticketing merchandising, re-merchandising and the reconciliation of all cash and inventory transactions.
  • Maintained store-level compliance with company standards of safety, security and facility maintenance, posting and notification and other administrative duties.
  • Ensured that the register and customer service area were processing customers in a timely manner.
  • Ensured maintenance, cleaning and store appearance were up to company standards.
  • Supervised 3-4 employees in the absence of the store manager.
  • Planned, assigned and directed employee work.
  • Such as handling customer service needs, selling merchandise, stocking shelves and cash handling.
  • Resolution of employee service and schedule issues.
  • Successfully resolved customer complaints and service issues.
Education and Training
Expected in 2016 Associate of Science | Medical Coding and Billing Rasmussen College, Mokena, IL GPA:

Coursework in Medical Coding

Working toward Associate Degree In Health Information Technology

  • Strong customer service and employee relation skills
  • Knowledge of medical terminology ,CPT and ICD 9CM coding
  • Proficiency in general office duties such as typing,switchboard (14) line operation of all office equipment.
  • Excellent attention to detail
  • Adept in multiple computer programs such as database software, Word ,Windows , Powerpoint , Spread sheets, as well as email communication.

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Resume Overview

School Attended

  • Rasmussen College

Job Titles Held:

  • Child Care Provider
  • Food Service
  • Cashier
  • Teller I
  • Customer Service Rep
  • Assistant Manager


  • Associate of Science

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