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child care provider resume example with 20+ years of experience

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Jessica Claire
Experienced Customer Service Representative
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Very diverse in customer service, Sales, child care, medical and public relations.

Well over 15 yrs experience in various service industries. Persuasive and friendly individual poised to exceed performance standards and sales targets.

Enthusiastic Engaging Sales Associate committed to providing outstanding customer service focused on team support and customer relationship building. Personable and dedicated Customer Service Representative with extensive experience.

Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients.

Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Product and service knowledge
  • Customer needs assessment
  • Sales development
  • Complex project negotiations
  • Market intelligence
  • Consultative and relationship selling
  • Multidisciplinary team leadership
  • Problem Resolution
  • Senior leadership support
  • Problem-solving abilities
  • Advanced complex problem solving skills
  • Persuasion skills
  • Call center operations experience
Experience
12/2018 to 11/2021 Child Care Provider North Country Academy | Tucson, AZ,
  • Licensed Daycare provider for in home,
  • Daily routine followed by state legations for children from 6 weeks to 12 years
  • Early preschool format
  • Successfully improved student participation through integration of creative role-playing exercises
  • Created and enforced child-based hands-on curriculum receptive learning
  • Designed lesson plans focused on age and level-appropriate material
  • Worked one on one with families and their children
12/2015 to 12/2018 Furniture Specialist /Customer Service Specialist Erickson Living | Naples, FL,
  • Provided virtual assistance to various customers, special order assistance, shipment tracking , provided Client
  • calls,Follow-ups, customer care assistance, Excel and other computer programs, client reports, Social Media, these services were supplied through calls and on/ off site and web-based
  • Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
  • solve Issues and complaints with resolutions.
  • Fostered relationships with customers to expand customer base and retain business.
  • Recognized by management for providing exceptional customer service.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
06/2007 to 12/2015 Server / Manager Desperadoes BBQ & Catering | City, STATE,
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Performed site evaluations, customer surveys and team audits.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Created agendas and communication materials for team meetings.
09/2006 to 10/2012 Server Trainer Dennys | City, STATE,
  • Motivated staff through acknowledgment of hard work and achievements.
  • Served orders by picking up and delivering customers' choices from bar and kitchen.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
12/2008 to 12/2011 Virtual Customer Assitant Pro Core Advisors | City, STATE,
  • Provided virtual assistance to CEO as well as provided assistance to various Procore clients,Made Client
  • Calls,Follow-ups, Booking appointments, Excel and other computer programs, client reports, Social Media, these services were supplied through calls and off site web-based
  • provided Customer Service and Consumer resolves complaints.
  • Maintained filing and recordkeeping systems with efficiency and accuracy.
  • Built and maintained strong, productive relationships with vendors and suppliers.
  • Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
06/2000 to 07/2010 Receptionist Sales Rep Acutecut & Nails Salon | City, STATE,
  • Drafted professional business communication Placed phone calls and wrote emails to follow up on pending sales.
  • Determined trends, industry needs and customer preferences to optimize product and related service planning.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
Education and Training
Expected in 04/2013 to to Early Childhood | Early Childhood / Pre Nursing Jamestown Community College, Jamestown, New York GPA:
  • Deans List 2011-2013
  • Phi Theta Kappa International Honor Society Spring 2012
Expected in 06/2010 to to Bachelor of Science | Communication and Meteorology Buffalo State College, Buffalo, New York GPA:
Expected in 07/2007 to to Communication | Erie Community College, Orchard Park, New York GPA:

Created Personal Live Mini Tv segment for Broadcasting.

  • Dean's List 2007-2010
Activities and Honors

2018 Essendant Managers award for outstanding customer service and dedication to the highest standard of excellence.

2011 International honor society induction Phi Theta Kappa

  • Member, Alumni Association

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Resume Overview

School Attended

  • Jamestown Community College
  • Buffalo State College
  • Erie Community College

Job Titles Held:

  • Child Care Provider
  • Furniture Specialist /Customer Service Specialist
  • Server / Manager
  • Server Trainer
  • Virtual Customer Assitant
  • Receptionist Sales Rep

Degrees

  • Early Childhood
  • Bachelor of Science
  • Communication

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