Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. A Friendly Sales Associate and I adapt to working in diverse retail and customer service environments. I know how to operate a cash register promptly and accurately. I am a very quick learner and very willing. I have a year and a half experience in customer service including in person and via telephone. Excellent communicator with 1 year in a demanding call center environment with customers' needs, issues, questions, and order placements.
Skills
Team building
Client consultations
Customer orders
Inventory monitoring
Item tagging
Cleaning skills
Restocking displays
Placing products
Communication Skills
Leadership Skills
Education and Training
Cassville High SchoolCassville, MOExpected in 05/2018 – –High School Diploma: - GPA:
Magna cum laude graduate
High Honor Roll-Fall 2014, Spring 2015, Fall 2015, Spring 2016, Fall 2016, Spring 2017, Fall 2017, Spring 2018
Future Business Leaders of America Member
Family, Career, and Community Leaders of America Member
Crowder CollegeNeosho, MOExpected in 05/2020 – –Associate of Arts:General Psychology - GPA:
Major in General Psychology
Dean's List Honoree-Fall 2018, Spring 2019, Fall 2019
4.0 GPA
Certificate of Achievement Recipient, for perseverance and commitment, demonstrated in pursuit of the dream of a college education
Academic Achievement Award of earning an outstanding 3.7 GPA, Fall 2018 Semester
Phi Theta Kappa Honor Society Member
Crowder College Foundation Scholarship Recipient
College Assistance Migrant Program Scholarship Recipient
Missouri Southern State UniversityJoplin, MOExpected in 05/2022 – –Bachelor of Arts:Clinical Psychology - GPA:
Experience
North Country Academy - Child Care Provider Mesa, AZ, 09/2018 - Current
Communicated with parents or guardians about daily activities, behaviors and upcoming events.
Engaged groups of culturally diverse children in creative, safe and focused setting.
Helped prepare meals, snacks, and refreshments for children, accounting for individual dietary needs and restrictions.
Provided exceptional care to groups of up to 20 children between ages 4 months and 9 years old.
Implemented and oversaw activities centered on promoting learning and imaginative play.
Maintained organized and clean playroom and work areas.
Read stories to children, facilitated discussions and tied books into learning opportunities.
Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Encouraged positive behaviors, including patience with teachers and fellow kids.
Discussed new developments, misbehavior, and concerns with parents or guardians.
Identified concerns and signs of emotional or developmental problems and discussed issues with management and families.
Used techniques such as positive reinforcement and behavior modeling with instill discipline in children.
Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
Kept children safe and secure at all times.
Incorporated music and art activities to encourage creativity and expression.
Enforced rules to teach manners and maintain a safe environment.
Cleaned up spills promptly and conducted thorough sanitizing to control infections.
Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
Promoted physical, emotional, intellectual and social development through well-planned playtime, games and outside activities.
United Family Of Stores - Floral Clerk Wichita Falls, TX, 04/2017 - 09/2018
Reordered and restocked supplies such as ribbon and raffia.
Organized, tagged and displayed new products for customers.
Put up, maintained and removed displays for holidays and seasons.
Provided customers with information about the effective care of different flowers and plants.
Utilized expert communication skills to collaborate with customers to help the floral designers to design bouquets, corsages and other floral pieces to meet requirements.
Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
Ensured that flowers and decorative pieces were properly packed so that there was no damage during the delivery process.
Communicated clearly and effectively with customers to determine the type of arrangement desired, occasion and date, time and location for each arrangement needed.
Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
Participated in client consultations to discuss floral designs for special occasions, including christenings, weddings, and funerals.
Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
Learned how to operate QuickBooks and send out invoices to support office needs.
Delivered floral arrangements to customer locations.
Recognized by management for providing exceptional customer service.
Received a raise within 5 months of employment
Earned reputation for good attendance
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Answered many calls to answer customer questions and place orders
Maintained cleanliness and presentation of the showroom
Earned management trust by serving as a key holder, responsibly closing and opening floral shop
Processed cash and credit payments rapidly and accurately
Welcomed customers into the store and helped them locate items
Priced merchandise, stocked shelves, and took inventory of supplies
Operated a cash register for cash, check and credit card transactions with accuracy
Prime Inc. - Farm Hand Jefferson City, MO, 05/2015 - 01/2018
Updated records with data about hen and rooster count, as well as egg count.
Trained newly hired employees in safety techniques and instructed employees on daily procedures
Directed up to three other coworkers
Cleaned surfaces of any grime or dust
Oversaw work being done, making sure that everything ran smoothly
Helped other coworkers out when there was any issues
Cross-trained on egg collection to assist with additional duties during Boss's absence.
Identified any issues with poultry or equipment and immediately notified the boos for assistance with remediation.
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