(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. A Friendly Sales Associate and I adapt to working in diverse retail and customer service environments. I know how to operate a cash register promptly and accurately. I am a very quick learner and very willing. I have a year and a half experience in customer service including in person and via telephone. Excellent communicator with 1 year in a demanding call center environment with customers' needs, issues, questions, and order placements.

  • Team building
  • Client consultations
  • Customer orders
  • Inventory monitoring
  • Item tagging
  • Cleaning skills
  • Restocking displays
  • Placing products
  • Communication Skills
  • Leadership Skills
Education and Training
Cassville High School Cassville, MO Expected in 05/2018 High School Diploma : - GPA :
  • Magna cum laude graduate
  • High Honor Roll-Fall 2014, Spring 2015, Fall 2015, Spring 2016, Fall 2016, Spring 2017, Fall 2017, Spring 2018
  • Future Business Leaders of America Member
  • Family, Career, and Community Leaders of America Member
Crowder College Neosho, MO Expected in 05/2020 Associate of Arts : General Psychology - GPA :
  • Major in General Psychology
  • Dean's List Honoree-Fall 2018, Spring 2019, Fall 2019
  • 4.0 GPA
  • Certificate of Achievement Recipient, for perseverance and commitment, demonstrated in pursuit of the dream of a college education
  • Academic Achievement Award of earning an outstanding 3.7 GPA, Fall 2018 Semester
  • Phi Theta Kappa Honor Society Member
  • Crowder College Foundation Scholarship Recipient
  • College Assistance Migrant Program Scholarship Recipient
Missouri Southern State University Joplin, MO Expected in 05/2022 Bachelor of Arts : Clinical Psychology - GPA :
North Country Academy - Child Care Provider
Mesa, AZ, 09/2018 - Current
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Engaged groups of culturally diverse children in creative, safe and focused setting.
  • Helped prepare meals, snacks, and refreshments for children, accounting for individual dietary needs and restrictions.
  • Provided exceptional care to groups of up to 20 children between ages 4 months and 9 years old.
  • Implemented and oversaw activities centered on promoting learning and imaginative play.
  • Maintained organized and clean playroom and work areas.
  • Read stories to children, facilitated discussions and tied books into learning opportunities.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Discussed new developments, misbehavior, and concerns with parents or guardians.
  • Identified concerns and signs of emotional or developmental problems and discussed issues with management and families.
  • Used techniques such as positive reinforcement and behavior modeling with instill discipline in children.
  • Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
  • Kept children safe and secure at all times.
  • Incorporated music and art activities to encourage creativity and expression.
  • Enforced rules to teach manners and maintain a safe environment.
  • Cleaned up spills promptly and conducted thorough sanitizing to control infections.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
  • Promoted physical, emotional, intellectual and social development through well-planned playtime, games and outside activities.
United Family Of Stores - Floral Clerk
Wichita Falls, TX, 04/2017 - 09/2018
  • Reordered and restocked supplies such as ribbon and raffia.
  • Organized, tagged and displayed new products for customers.
  • Put up, maintained and removed displays for holidays and seasons.
  • Provided customers with information about the effective care of different flowers and plants.
  • Utilized expert communication skills to collaborate with customers to help the floral designers to design bouquets, corsages and other floral pieces to meet requirements.
  • Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
  • Ensured that flowers and decorative pieces were properly packed so that there was no damage during the delivery process.
  • Communicated clearly and effectively with customers to determine the type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
  • Participated in client consultations to discuss floral designs for special occasions, including christenings, weddings, and funerals.
  • Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
  • Learned how to operate QuickBooks and send out invoices to support office needs.
  • Delivered floral arrangements to customer locations.
  • Recognized by management for providing exceptional customer service.
  • Received a raise within 5 months of employment
  • Earned reputation for good attendance
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Answered many calls to answer customer questions and place orders
  • Maintained cleanliness and presentation of the showroom
  • Earned management trust by serving as a key holder, responsibly closing and opening floral shop
  • Processed cash and credit payments rapidly and accurately
  • Welcomed customers into the store and helped them locate items
  • Priced merchandise, stocked shelves, and took inventory of supplies
  • Operated a cash register for cash, check and credit card transactions with accuracy
Prime Inc. - Farm Hand
Jefferson City, MO, 05/2015 - 01/2018
  • Updated records with data about hen and rooster count, as well as egg count.
  • Trained newly hired employees in safety techniques and instructed employees on daily procedures
  • Directed up to three other coworkers
  • Cleaned surfaces of any grime or dust
  • Oversaw work being done, making sure that everything ran smoothly
  • Helped other coworkers out when there was any issues
  • Cross-trained on egg collection to assist with additional duties during Boss's absence.
  • Identified any issues with poultry or equipment and immediately notified the boos for assistance with remediation.

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School Attended

  • Cassville High School
  • Crowder College
  • Missouri Southern State University

Job Titles Held:

  • Child Care Provider
  • Floral Clerk
  • Farm Hand


  • High School Diploma
  • Associate of Arts
  • Bachelor of Arts

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