Child Care Provider resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about company standards with strong skill in retaining product and service information to provide effective issue resolution.
Skills
Professional and mature
Strong problem solver
Strong interpersonal skills
Time management
Self-directed
Dedicated team player
Resourceful
Schedule management
Meets deadlines
Experience
Child Care Provider, 07/2018 - Current North Country Academy – Carmel, IN,
Kept children safe and secure at all times.
Implemented and oversaw activities centered on promoting learning and imaginative play.
Encouraged positive behaviors, including patience with teachers and fellow kids.
Secured indoor and outdoor premises to protect children under care.
Assisted children in developing fine motor skills in preparation of preschool and kindergarten.
Read stories to children, facilitated discussions and tied books into learning opportunities.
Used techniques such as positive reinforcement and behavior modeling with instill discipline in children.
Improved group and individual behavior with positive management strategies.
Taught children how to complete basic crafts such as paintings, drawings and decorations.
Enforced rules to teach manners and maintain safe environment.
Balanced schedules to provide optimal rest, play and educational periods.
Assisted children in development of social, communication and problem-solving skills.
Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
Incorporated music and art activities to encourage creativity and expression.
Customer Service Associate, 08/2016 - 07/2018 Crst International – Bath, IN,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Achieved high customer satisfaction scores by de-escalating complaints quickly.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Contributed to business growth by confirming customer satisfaction with service and quality.
Partnered with program management and store leads to make recommendations, process improvements and corrective action plans.
Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Educated customers on special pricing opportunities and company offerings.
Shared detailed information regarding sales options to help customers make decisions.
Customer Service Cashier, 10/2014 - 08/2016 Total Wine – Boynton Beach, FL,
Redeemed coupons and cross-sold products.
Helped customers find specific products, answering questions and offering advice.
Helped customer locate and select appropriate merchandise throughout store.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Stayed up to date on current item discounts to support promotions.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Learned roles of other departments to provide coverage and keep store operational.
Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Trained new team members in cash register operation, stock procedures and customer service.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Scanned items quickly to keep lines moving and reduce overall wait time.
Processed customer payments quickly and returned exact change and receipts.
Welcomed customers, offering assistance to help find necessary store items.
Worked closely with front-end staff to assist customers.
Education and Training
High School Diploma: , Expected in 05/2017 - Gallatin High School - Gallatin, TN GPA:
Completed continuing education at Volunteer State Community College.
Associate of Science: General Studies , Expected in 12/2019 - Volunteer State Community College - Gallatin, TN GPA:
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