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chief yeoman administration division chief resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
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Summary

Dedicated and meticulous office manager offering 14 years leading administrative and operational activities in a military setting. Created procedures and policies while monitoring performance to successfully achieve objectives. Excelled at prioritizing, completing multiple tasks simultaneously, and achieving project goals. Planned and directed staffing activities, daily operations and financial decisions to lead teams. Strong leadership and communication skills with proven track record of effectively guiding and motivating employees. Poised and professional decision-maker in high-pressure situations. Practiced analyst, investigator, and problem-solver with keen attention to detail in fast-paced environments.

Skills
  • Budgeting
  • Scheduling
  • Personnel Management
  • Research
  • Data Collection
  • Data Analysis
  • Data Entry
  • Process Improvement
  • Policy Development
  • Records Maintenance
Experience
Chief Yeoman, Administration Division Chief, 06/2016 - Current
United States Coast Guard City, STATE,
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Established and enforced successful operational policies to strengthen team productivity while empowering individual staff to independently handle job tasks.
  • Produced global reporting to senior leadership about staff list, upcoming projects, organizational charts and head count activities.
  • Set appointments and managed meeting schedule.
  • Achieved 99% efficiency when organizing large record volume.
  • Exceeded specific team goals and resolved issues, partnering with staff to share and implement customer service initiatives.
  • Recovered costs by efficiently ordering and maintaining office equipment and stationary.
  • Controlled employee database and leave management for over 150 employees.
  • Developed and strengthened client relationships by providing efficient and knowledgeable support.
  • Streamlined HR operational efficiencies by updating database files, generating monthly and ad hoc reports and supporting team with photocopying, binding, scanning, faxing, filing and data entry.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Created reports for Command staff by utilizing advanced skills in Microsoft Office Suite.
  • Monitored payroll for accuracy and compliance, resolving identified discrepancies.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for data extraction, public record office memos, records and reports.
  • Advocated for staff training and spearheaded continuous development strategies to maximize team performance.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Proactively identified and resolved complex administrative problems, that impacted operations management and business direction.
  • Optimized HR functions by updating database files, generating reports and providing administrative support.
  • Prepared and maintained support documentation.
  • Accurately processed data, validation and transmission for semi-monthly payroll and travel reimbursement.
  • Stayed current on federal and organizational policies and made sure any changes were immediately noted.
  • Managed payroll and time and attendance systems.
  • Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
  • Determined proper handling of financial transactions and approved transactions within designated limits.
  • Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
  • Supervised proper processing of garnishments, including child support and wage assignments.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Monitored vacation accrual.
  • Processed rehires, transfers, terminations, garnishments and withholdings.
Yeoman First Class, Payroll/Office Administration Manager, 12/2012 - 05/2016
United States Coast Guard City, STATE,

Primary Duties: Payroll/Administrative Supervisor – Accountable for the personnel administration and pay of 450 active duty and reserve members. Direct supervisor for two junior staff members. Site Security Manager for Defense Enrollment and Eligibility Reporting System (DEERS) Real-Time Automated Personnel Identification System (RAPIDS) – Responsible for accountability, control, verification, and issuance of military identification cards and Common Access Cards (CAC) for active duty and reserve military, dependents, and retirees. Pay Auditor – Responsible for the analysis and approval of all pay transactions for a $14.4 million annual payroll. Security Watch Coordinator – Scheduled and supervised 25 personnel in round-the-clock monitoring of base security.

  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Efficiently handled any payroll discrepancies with employees.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Classified, sorted and filed correspondence, articles, records and other documents to maintain organized filing system.
  • Identified, researched and resolved issues with pay and allowances.
  • Constructed leave pay schedules, processed payroll garnishments and worked closely with the Pay and Personnel Center (PPC) to pay out bonuses, severances, service awards and special payments.
  • Protected payroll operations and maintained employee confidence by keeping information private.
  • Verified available hours against listed amounts when calculating leave time.
  • Established employee payroll files and updated existing files with new information.
  • Calculated accurate wages, including overtime, salary increases and bonuses.
  • Received, filed and processed paperwork and documents for on-boarding employees.
  • Administered payroll for over 450 salaried employees using Oracle Direct Access and Travel Preparation and Examination System (TPAX).
  • Edited employee banking records when needed.
Yeoman Second/Third Class, Military Pay Tech, 04/2009 - 11/2012
United States Coast Guard City, STATE,

Primary Duties: Payroll Technician – Maintained over 150 personnel pay records and $22 million annual payroll with 99% accuracy. Processed temporary duty, permanent duty, and emergency evacuation transfer orders, including pay and travel entitlements.

  • Determined proper handling of financial transactions and approved transactions within designated limits.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Received, filed and processed paperwork and documents for on-boarding employees.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Classified, sorted and filed correspondence, articles, records and other documents to maintain organized filing system.
  • Managed payroll for over 150 hourly and salaried employees.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Protected payroll operations and maintained employee confidence by securing personally identifiable information (PII) in accordance with laws and policies.
Seaman/Yeoman, 01/2008 - 03/2009
United States Coast Guard City, STATE,

Primary Duties: Maintained 170 personnel records. Provided policy guidance and instruction on administrative, travel, and pay issues. Coordinated temporary duty, permanent change of station, and emergency leave orders from home base and remote ports. Liaised between members and payroll to ensure proper compensation.

  • Performed lookout and helmsman duties aboard ship.
  • Cleaned, maintained and mended ship decks and assessed areas requiring major damage repair.
  • Contributed to development, planning and completion of project initiatives.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
Education and Training
Bachelor of Science: Business Administration/Human Resource Management, Expected in 06/2016
-
Excelsior College - Albany, NY,
GPA:
Status -
Associate of Science: Business, Expected in 02/2013
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Excelsior College - Albany, NY,
GPA:
Status -
Certificate: Coding Specialist, Expected in 04/2021
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Trident Technical College - North Charleston, SC,
GPA:
Status -
Certificate: Certified Nursing Assistant Level I (CNA I), Expected in 12/2009
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College Of The Albemarle - Elizabeth City, NC
GPA:
Status -
Activities and Committees

Yeoman Occupational Analysis and Rating Review Team

Responsible for development and evaluation of Service-wide administration- and human resources-specific performance-based tasks. Generated job descriptions, established standards for task mastery, and categorized tasking by pay grade.

United States Coast Guard Chief Petty Officer's Association (CPOA)

Served as Secretary for national non-partisan, non-profit organization that serves to advocate on a variety of Military and Veteran issues. Representing members on Capitol Hill as a partner of The Military Coalition, CPOA promotes legislation to advance the lives of past, present, and future members of the U.S. Armed Forces and their families.

Berkeley Animal Center Penny PAWS

Nominated to the board of directors for a non-profit organization dedicated to reducing the euthanasia rate and increasing the live release rate of the stray and homeless pets of Berkeley Animal Center through ensuring provision of necessary medical treatment, administering the pet foster program, and networking with animal rescues across the nation.

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Resume Overview

School Attended

  • Excelsior College
  • Excelsior College
  • Trident Technical College
  • College Of The Albemarle

Job Titles Held:

  • Chief Yeoman, Administration Division Chief
  • Yeoman First Class, Payroll/Office Administration Manager
  • Yeoman Second/Third Class, Military Pay Tech
  • Seaman/Yeoman

Degrees

  • Bachelor of Science
  • Associate of Science
  • Certificate
  • Certificate

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