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chief store keeper resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Successful Warehouse Manager offering strong background in supervising and mentoring 9 employees in exceptionally large distribution warehouse settings. Talented in promoting safety, efficiency, accuracy and company rules when monitoring employee performance and training new employees. Accomplished in performing regular inventory counts and maintaining records with high level of accuracy.

Skills
  • Budget controls
  • Production Waste Control
  • Logistics oversight
  • Database documentation
  • Safety standards
  • Planning production
  • Mentoring and training
  • PPE use
  • Multitasking
  • Organization
  • Maintenance & Repair
  • Microsoft Office
  • Team building
  • Basic math
  • Computer skills
  • Organizational skills
  • Critical thinking
  • Coordination
  • Troubleshooting
Experience
09/1993 to 10/2020 Chief Store Keeper Gate Gourmet | New Orleans, LA,
  • Planned stock quantities according to marketplace demand and sales forecasts.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Trained staff on material handling processes to reduce shipping times.
  • Oversaw more than $2million in inventory and supervised 9 employees in 5000 square foot warehouse for Health Care company.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Drafted budgets, monitored warehouse costs and reduced expenses by 10%.
  • Employed first-in first-out protocols to reduce waste by 20%.
  • Adhered to company audit rules during inventory counts with in 2% accuracy.
  • Oversaw shipping and receiving activities, accomplishing customer pick rate of 5% by monitoring zone separation.
  • Managed day-to-day shipping and receiving, typically overseeing more than 4000 packages in 24-hour period.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
05/2012 to 08/2017 Customer Service Representative Quality Custom Distribution | Arkansas City, KS,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Educated customers on special pricing opportunities and company offerings.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Answered 100+ inbound calls per day and directed to designated individuals or departments.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Delivered service and support to each customer, paving way for future business opportunities.
01/1985 to 01/1990 Inventory Control Clerk Shoney's Distribution Center | City, STATE,
  • Performed scheduled inventory counts and supply audits.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Tracked inventory usage, documented discrepancies and maintained overall count.
  • Proactively identified and proposed business processes and system enhancements.
  • Managed weekly inventory and supply tracking, noting items requiring reorder.
  • Executed and reported variance and gap analysis.
  • Verified prices and computed totals to complete accurate invoices.
  • Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Revised production schedules to account for changing designs, shortages and other types of interruptions.
  • Collaborated with management, sales and engineering to adjust plans and maintain targets.
  • Set up purchasing program that kept up with changing customer demands.
  • Supported senior leadership by collecting and maintaining vendor and organizational quantity, type and supply value records.
  • Assessed delivered contents against original orders.
  • Reduced process lags by efficiently monitoring all inventory receipts and promptly processing changes.
  • Meticulously maintained records to track adjustments, pallet audits and errors.
  • Executed parcel delivery and returns for 100 packages daily, maintaining accuracy and efficiency.
  • Supervised warehouse personnel to provide operational guidance and promote optimal inventory control and productivity.
  • Outlined production commitments and timetables using sales forecast information.
  • Coordinated inventory, stocking, and ordering.
  • Completed forecasts to determine needed inventory.
  • Controlled inventory to eliminate expenses and ensure optimal stock.
  • Developed reports for leadership compiling data and insights into inventory, trends and sales with focus on readability and brevity.
  • Streamlined operational efficiencies by supervising inventory cycle counting processes, including accounting and reporting of surplus, product returns and damages.
Education and Training
Expected in 05/1986 to to GED | So. Charleston High, So. Charleston WV, GPA:

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Resume Overview

School Attended

  • So. Charleston High

Job Titles Held:

  • Chief Store Keeper
  • Customer Service Representative
  • Inventory Control Clerk

Degrees

  • GED

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