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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
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Summary

Accomplished People Operations leader with 7+ years of progressive experience leading human resources operations and organizational planning. Skilled at identifying and implementing process improvements to drive efficiency and productivity. Motivating leader with proven success managing cross-functional teams. Expert at protecting company interests and building successful team culture to promote employee retention and performance.

Skills
  • Organizational Development
  • Complex Problem Solving
  • Integrity and Transparency
  • Change and Growth Management
  • Leadership and People Development
  • People and Culture
  • Adaptable and Flexible
Education and Training
John Brown University Siloam Springs, AR, Expected in 05/2005 Master of Science : Leadership And Ethics - GPA :
John Brown University Siloam Springs, AR Expected in 05/2001 Bachelor of Science : Business Administration - GPA :
Certifications
  • SHRM - Certified Professional (SHRM-CP), Jan 2018
  • Google Cloud Certified Cloud Digital Leader, Jun 2022
Experience
Inmusic - Chief People Officer
Cumberland, RI, 02/2022 - Current
  • Partnered with CEO and CRO to implement people strategy aligned to business strategy
  • Acted as coach and guide in all HR concerns
  • Directed process of organizational planning by evaluating company-wide structure, job design and people forecasting.
  • Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
  • Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
  • Created compensation and benefits structures to align with market conditions and budget demands.
  • Supervised People Department employees by directing activities and monitoring performance.
  • Tracked programs closely to assess usefulness and make proactive changes to meet changing demands.
  • Maintained strong connection with VP of Delivery to ensure product delivery success
Meundies Inc. - SVP, People
Culver City, CA, 11/2020 - 02/2022
  • Established and tracked key performance indicators to assess effectiveness of adopted initiatives and redirect efforts.
  • Contributed to strategic planning and development of operations transformation roadmap as key member of executive team.
  • Implemented strategic initiatives across organization, leading execution teams and providing personnel training to accomplish short- and long-term goals for growth, market expansion and product development.
  • Leveraged company's mission and vision statements to craft business strategies and boost revenue opportunities.
  • Identified and mentored new leadership to ensure availability of qualified personnel during restructuring.
  • Managed bi-yearly All Hands events for team.
Chewy - VP, People Operations
Salisbury, NC, 09/2017 - 11/2020
  • Used data and analytics to improve company processes for recruitment, selection and onboarding.
  • Worked with management to create performance measurement, employee development and employee compensation strategies.
  • Directed HR programs, policies and processes to improve operational efficiency.
  • Provided HR consultation services to leadership and department heads.
  • Held exit interviews and documented information discussed with employees.
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
Cdk Global Inc. - Director, Talent Development
Petaluma, CA, 11/2015 - 09/2017
  • Partnered with staff to create professional development plans to support personal and business growth.
  • Implemented first 401k program for RevUnit.
  • Recruited, hired and trained employees on operations and performance expectations.
  • Supported work-life balance to improve staff morale.
Cox Auto Inc - Director, Product
Dover, DE, 11/2014 - 11/2015
  • Delivered polished products by directing launch and ongoing refinement.
  • Supported cross-product process by championing public betas, experimentation tracking, feedback and roadmap development.
  • Coordinated with engineering staff to determine best technical implementation methods and schedule.
  • Spearheaded new product development and enhanced existing products.
  • Studied customer needs and desires to incorporate into product requirements.
  • Conducted initial scoping to guide project planning and direction.
  • Supervised design, developer and data engineering resources to propel new product development projects.
  • Collaborated with customers, partners and internal teams to drive product vision and project prioritization.
  • Defined scopes, managed resources and oversaw schedules in line with stakeholder and project owner specifications.
Arrivia - Senior Product Owner
Lubbock, TX, 06/2014 - 11/2014
  • Partnered with software development team to design custom applications and trackers to meet client needs.
  • Supported cross-product process by championing public betas, experimentation tracking, feedback and roadmap development.
  • Spearheaded new product development and enhanced existing products.
  • Collaborated with customers, partners and internal teams to drive product vision and project prioritization.
  • Coordinated with engineering staff to determine best technical implementation methods and schedule.
  • Studied customer needs and desires to incorporate into product requirements.
  • Developed and managed product requirements by organizing documentation, feature requests and tickets for implementation.
Alteva - Product Owner
Warwick, NY, 09/2013 - 06/2014
  • Maintained customer expectations with open consultations and frequent communication.
  • Managed pre-production and production product deployments.
  • Oversaw team resources and allocated assignments.
  • Partnered with software development team to design custom applications and trackers to meet client needs.
  • Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
  • Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.
  • Defined scopes, managed resources and oversaw schedules in line with stakeholder and project owner specifications.
  • Maintained project schedules by managing deadlines and adjusting workflow.
  • Identified, addressed and either resolved or escalated project issues.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
Arthur J Gallagher & Co. - Technical Project Manager
Davenport, IA, 02/2013 - 07/2013
  • Managed multiple ongoing digital development projects for clients
  • Facilitated website and marketing solutions through a team of developers, internal partners, and other key resources
  • Managed the RFI and RFP proposal process for client with third party agencies
  • Provided high touch communication for clients on project status and solved any project blockers
Cox Auto Inc - Marketing Account Manager
East Greenbush, NY, 07/2009 - 03/2010
  • Developed and maintained client relationships for a web-based background checks service
  • Negotiated cross-sales and up-sales as well as arranging for demos and training
  • Created marketing tools to increase business, including trade show materials
Northstar Partnering Group - Marketing Account Manager
City, STATE, 05/2005 - 05/2009
  • Developed client relationships
  • Managed qualitative and quantitative research projects and reported results
  • Partnered with entrepreneur to develop natural cleaning and pet brands and sell into Fortune 100 retailer.
  • Developed and implemented marketing plans for multiple products.
  • Provided marketing consulting to clients.
Soderquist Center For Leadership And Ethics - Soderquist Fellow
City, STATE, 08/2003 - 05/2005
  • Facilitated leadership and ethics sessions for Fortune 500 company
  • Facilitated team building through experiential activities
  • Managed client relationships and executed multiple leadership and ethics training and development projects.

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Resume Overview

School Attended

  • John Brown University
  • John Brown University

Job Titles Held:

  • Chief People Officer
  • SVP, People
  • VP, People Operations
  • Director, Talent Development
  • Director, Product
  • Senior Product Owner
  • Product Owner
  • Technical Project Manager
  • Marketing Account Manager
  • Marketing Account Manager
  • Soderquist Fellow

Degrees

  • Master of Science
  • Bachelor of Science

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