Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Accomplished Chief People and Risk Officer with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management, and forward thinking mindset.

  • Team guidance
  • Personnel files
  • Workforce improvements
  • Performance Appraisals
  • Skilled in Linux
  • Investigative oversight
  • Personnel recruitment
  • Recruitment strategies
  • Succession planning
  • Human resources
  • Policy and procedure adherence
  • New employee training
  • Incident Response Management
  • Designing security controls
  • Developing security plans
  • Written Communication
Work History
Chief People & Risk Officer, 04/2021 to Current
Allied HealthcareDurham, NC,
  • Ensures effective processes and governance are in place for the identification, measurement, management, monitoring and reporting of significant current and emerging risks.
  • Manages the ongoing assessment of operational risk and business continuity planning in direct partnership with company leaders.
  • Oversees risk identification and mitigation plans through an efficient governance process.
  • Improved timeliness and accuracy of regulatory Anti-Money Laundering reporting.
  • Serves as Chairwoman of two key executive governance committees (Risk & Cyber Committee and Technology Committee).
  • Responsible for the strategic development and implementation of Human Resource strategy, policies, and programs across the credit union.
  • Continued development of Firstmark’s mission driven culture while finding ways to continually increase employee engagement and maintain the “Best Place to Work” recognition.
  • Provides knowledgeable counsel and coaching to leaders and employees throughout the organization; find workable solutions to complex issues.
  • Manages all employment investigation and litigation matters for the organization using external legal counsel as needed.
  • Manages overall people practices, ensuring fair and equitable treatment of employees as well as compliance with state and federal rules.
  • Ensures the credit union’s compensation and benefits programs are competitive, well-executed, and in compliance with all applicable rules.
  • Assesses cybersecurity controls, programs and strategies utilizing NIST Risk Management framework.
  • Develops the cybersecurity strategies and roadmap on behalf of the organization.
  • Responsible for developing and revising information security policies, standards, and procedures for the Board of Director’s approval.
  • Develops Cybersecurity awareness training modules for employee education.
  • Develops Cybersecurity awareness blogs for member education.
  • Responsible for development and organizational training on incident response; prepare an executive summary for the Board of Directors.
Vice President, Risk Management and Cybersecurity, 01/2016 to 01/2021
Home Bancshares, Inc.Jonesboro, AR,
  • Analyzed and assessed the inherent BSA/AML risk levels and risk management practices of assigned duties.
  • Provided risk management guidance to business departments when forming new third-party relationships or when engaging in new initiatives related to existing third parties.
  • Reviewed completed risk assessments for new third parties or new services and ensured risks are properly identified and mitigation has been documented.
  • Developed and maintained positive working relationships with sponsors of third-party relationships and ensured good communication and a collaborative approach to identify and resolve risk management program compliance issues.
  • Reviewed, analyzed, and updated all workflow configurations to ensure adequate turnaround of business initiatives while adhering to risk management requirements.
  • Managed internal and compliance audits with third party audit firms.
  • Performed testing on audit exceptions and reported updated results to the former Chief Risk Officer.
  • Presented internal audit and state examination results to the Board of Directors.
  • Oversight of the credit union's physical and information security programs.
  • Conducted internal fraud and employee investigations.
  • Developed cybersecurity awareness training modules for employee education.
  • Develops cybersecurity awareness blogs for member education.
  • Responsible for the development and organizational training on incident response; prepared an executive summary for the Board of Directors.
Branch Manager, 01/2010 to 01/2016
Firstmark Credit UnionCity, STATE,
  • Maintained the staffing needed to provide prompt, efficient and excellent member service to our members.
  • Interviewed, counseled, coached, and disciplined staff, as needed.
  • Monitored staff performance and suggested training needs to the Learning and Performance department.
  • Promoted the credit union within the surrounding area by conducting business visits.
  • Established community partnerships with businesses surrounding the branch
  • Ensured that cash operations and controls of the branch were in place and compliant with credit union's policies and procedures.
  • Ensures all security measures are observed and all security equipment was functioning properly.
  • Prepared annual budget for multiple branch locations.
  • Ensured profitability by exceeding growth targets and minimizing expenses.
Teller Supervisor, 04/2005 to 01/2010
Firstmark Credit UnionCity, STATE,
  • Directly supervised the teller staff and served as the manager in the absence of the Branch Manager.
  • Reviewed work schedules and assigned work as necessary to ensure members are given the most efficient and superior service possible.
  • Conducted performance reviews and tracked coaching and disciplinary action for all branch employees.
  • Managed change fund duties to include, but not limited to replenishing tellers, verifying incoming cash supply, balancing the change fund general ledgers and daily transactions, monitoring cash levels, and managing ATM services.
  • Completed various logs/reports to document transactions for audit and research purposes.
  • Responsible for coaching staff to ensure service and performance goals were met.
Cybersecurity Certification: , Expected in 03/2022
University of Texas At Austin - Austin, TX,
Executive Leadership Certification: , Expected in 12/2021
Cornell University - Ithaca, NY
Certified Regulatory Vendor Program Manager: , Expected in 08/2020
The Compliance Institute - ,
Bachelor of Science: Business Management, Expected in 10/2018
University of Phoenix - Tempe, AZ
Associate of Science: Accounting, Expected in 11/2009
University of Phoenix - Tempe, AZ
High School Diploma: , Expected in 05/2003
Health Careers High School - San Antonio, TX

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School Attended

  • University of Texas At Austin
  • Cornell University
  • The Compliance Institute
  • University of Phoenix
  • University of Phoenix
  • Health Careers High School

Job Titles Held:

  • Chief People & Risk Officer
  • Vice President, Risk Management and Cybersecurity
  • Branch Manager
  • Teller Supervisor


  • Cybersecurity Certification
  • Executive Leadership Certification
  • Certified Regulatory Vendor Program Manager
  • Bachelor of Science
  • Associate of Science
  • High School Diploma

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