Chief Operations Officer Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

VALUE DRIVERS PROVEN OPERATIONS EXECUTIVE Entrepreneurial spirit and unrelenting determination to achieve outstanding bottom–line results Proven leadership of initiating and managing complex organization change to drive business profitability and growth. Significant decision–maker with company ownership, executive leadership, external customers and strategic partners. Operations professional offering twenty-eight years of progressive experience across multiple industries. Proven record of accomplishments in tactical planning and implementation of Lean Transformation, Standard Work processes, including quality, cost, safety, morale, productivity, and environment. Optimize people, processes, and capital driving corporate value. Build cooperative partnerships with individuals at all levels of an organization and from diverse backgrounds. Design/Deliver Effective Business Solutions Articulate Verbal & Written Communicator Efficiency and Process Improvements Develop/Manage Budgets and P&L Six Sigma Greenbelt Certification Multiple Project Management Performance Metrics Talent Management Staff Development, Training &Team Building SAP, Sarbanes Oxley, Financial Reporting Motivational and Mentoring Leadership Quality / Process & Value Stream Map Lean Manufacturing / Lean Logistics Policy and Strategy Deployment RF Scanning / PSO Verification Continuous Improvement

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Chief Operations Officer, 12/2019 to Current
Point32health, IncCanton, MA,
  • Reporting to CEO, was recruited to lead team consisting of four Vice Presidents and three Directors (covering Manufacturing, Logistics, Supply Chain Planning, Global Sourcing/Procurement, Engineering, Quality and Continuous Improvement).
  • Manufacturing footprint consisted of two manufacturing/distribution facilities in the US, one distribution facility located in Europe and one distribution facility located in China.
  • Led comprehensive consolidation of manufacturing operations from Riverside, CA to Grand Prairie, TX.
  • Hired team consisting of both salaried and hourly employees.
  • Created positive employee culture/working environment to minimize impact of turnover and absenteeism.
  • Oversaw relocation of existing equipment and acquisition of new world class equipment and machinery.
  • Increased manufacturing capacity and improved customer fill rate performance during period of unprecedented growth/demand while navigating through the challenges presented as result of Covid-19, resulting in sales growth of 18% in 2020 and 37% in 2021.
  • Optimized global sourcing network to mitigate supply pipeline risk; mitigated Asian supplier risk by diversifying supplier location and capacity.
  • Forward deployed inventory to avoid continued supply chain risks of 2020 and 2021.
  • Insourced distribution operation from 3pl partner, resulting in significant cost savings and improved performance.
  • Converted existing warehouse/distribution WMS to align with company’s existing network platform.
  • Initiated and led implementation of comprehensive cross functional cost reductional program delivering 14% savings in COGS during the first year.
  • Implemented comprehensive policy deployment process, identifying/tracking key performance metrics.
  • Full responsibility for P&L, Operating Budget, Capex Budget, COGS performance, etc.
Chief Operations Officer, 12/2018 to 12/2019
Point32health, IncWatertown, MA,
  • Reporting to CEO, led team consisting of five Vice Presidents and two Directors (covering Manufacturing, Logistics, Warehousing, Engineering, Procurement, Quality, Continuous Improvement, Sales Operations/Support and Customer Call Center).
  • Manufacturing footprint consisted of two facilities in Mexico along with two storage/distribution centers in the US.
  • Initiated and led implementation of comprehensive cross functional cost reduction program delivering 38% savings during the first year.
  • Immediately developed/implemented operational objectives/deliverables aligned with delivering corporate profitability while also exceeding customer service and quality expectations.
  • Introduced and implemented robust Sales, Operations and Inventory Planning (SOIP) process that aligned manufacturing and sourcing directly to customer demand, resulting in 55% reduction in Finished Goods inventory.
  • Restructured organizational structure and resources to more efficiently deliver corporate objectives.
  • Initiated and led comprehensive manufacturing footprint optimization project to increase manufacturing capacity with a smaller network footprint.
  • Significantly improved customer/consumer satisfaction as result of implementing process improvements to define metrics, prioritize defect resolution and drive accountability.
  • Full responsibility for P&L, Operating Budget, operational cost performance, etc.
Vice President, Depot Operations & Safety, 12/2008 to 12/2017
Peco Pallet - (PE-Pritzker Group)City, STATE,
  • Reporting to CEO, was promoted to Vice President role responsible for Operations organization and Corporate Safety.
  • Team consisted of six Directors (covering Operations, Procurement, Engineering, Network Expansion and Quality) and two Depot Plant Managers.
  • Delivered sustained product quality improvement and consistency through in station process control, facility accountability and technological innovation.
  • Championed lean implementation within Operations group improving operational efficiency and effectiveness via continuous improvement mindset.
  • Reduced network inventory by 28%, decreasing capital requirements.
  • Increased network readiness and capacity through improved network design and demand alignment.
  • Designed and led corporate Safety Program implementation., Reporting to SVP Operations, was promoted to North American Operations Director role responsible for Depot/Field Operations organization based upon success and contributions.
  • Team consisted of three Field Operations Regional Directors, two Depot Plant Managers and one Launch Manager.
  • Responsible for day-to-day operations of network consisting of 250 manufacturing facilities, re-manufacturing depots, recovery partners, etc.


Director of Field Operations - North America | Director of Operations – West Region


Director of North American Parts Operations | Manager of North American Parts Operations


Production Superintendent |Production General Supervisor | Production Senior Supervisor

Production Supervisor | Vehicle Assembly Technician

Education and Training
Master of Business Administration Degree: Operations Management, Expected in
INDIANA UNIVERSITY - New Albany, Indiana
Bachelors of Business Administration Degree: Business Management & Finance, Expected in
Selected as intern at both Kimball International and American Express Financial Advisors

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Job Titles Held:
  • Chief Operations Officer
  • Chief Operations Officer
  • Vice President, Depot Operations & Safety
  • Master of Business Administration Degree
  • Bachelors of Business Administration Degree