chief operations officer resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Professional Summary

Dedicated healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.

  • Collaborated across departments and service lines in the successful Primary Care Medical Home transformation.
  • Received the Outstanding Advocate of the Underserved Population Award for dedication to the health center mission and patient advocacy.
  • Policy Development
  • Relationship and Team Building
  • Employee Motivation and Performance
  • Program Administration
  • Process Improvement
  • Risk and Mitigation Analysis
  • Management Team Leadership
  • Strategic Planning and Execution
  • Operational Analysis
Work History
Chief Operations Officer, 01/2022 to Current
American International GroupProvidence, RI,
  • Lead certification process and activities for HealthWorks to maintain PCMH model recognition.
  • Develop, implement, and manage annual budget, in conjunction with CEO and CFO.
  • Ensure services are in compliance with national, state, and city regulations, including certifications and licensing requirements.
  • Serve as key business driver for growth and overall success of clinical operations.
  • Supervise performance, quality, and risk management program operations.
  • Recruit, hire and train all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Responsible for direct day-to-day administrative and operational function for organization.
  • Develop and establish operating policies consistent with organizational policies and objectives and ensure adequate execution.
  • Present to Board of Directors monthly and as needed on issues related to clinical services, operations, and administration.
  • Provide oversight of multiple departmental areas including medical, behavioral health, and dental clinics, and pharmacy comprised of of 30+ staff.
  • Participant in grant writing, implementation, and prolonged execution of the grant-funded projects, and compliance throughout project periods.
RN Clinic Operations Director, 09/2017 to 12/2021
CityblockFayetteville, NC,
  • Responsible for clinical data collection, evaluation, and reporting to stakeholders including federal Uniform Data System (UDS) reporting, Cheyenne Regional Medical Center Community Benefits program, United Way Metrics, NCQA Primary Care Medical Home, and compliance for all internal and external audits.
  • Key member of Quality Assurance and Credentialing Committee, responsible for reporting clinical measurement outcomes.
  • Participate in grant writing, implementation and prolonged execution of grant-funded projects, and compliance throughout project periods.
  • Oversee state funded programs within health center including public vaccine program, Wyoming Vaccinates Important People (WyVIP) and Vaccines for Children (VFC). Responsible for staff training and adherence to program requirements. Maintenance and ordering of vaccine supply.
  • Supervise nursing, medical assistant, and front office staffing comprised of 15+ staff members.
  • Complete employee performance evaluations and provide coaching and associated training.
  • Deliver patient care including phlebotomy, IV, patient education, and other interventions as ordered by providers.
  • Responsible for maintaining and ordering of clinical supplies.
  • Key participant in Risk Management Program-identifying and analyzing risks, developing risk management controls, and communicating recommendations to management, staff, and board of directors.
RN Care Manager, 06/2013 to 08/2017
Southern Health PartnersLaurinburg, NC,
  • Identify and contact high-risk patients and/or patients who would benefit from Care Management services. Working closely with patient and clinical team(s).
  • Ensure patient understanding of condition(s), treatment, and outcomes.
  • Monitor preventative care, immunizations, labs, and routine health maintenance screenings.
  • Administered medications via oral, IV and intramuscular injections and monitored responses.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Audited charts and reviewed clinical documents to verify accuracy
  • Managed quality care for 15+ patients with multiple chronic conditions through patient driven care plans with improved health outcomes.
Registered Medical Assistant, 04/2001 to 09/2012
Rocky Mountain Orthopedic SpecialistsCity, STATE,
  • Performed front and back office duties facilitating optimal function of private orthopedic practice.
  • Enhanced patient outcomes by providing patient support services pertaining to procedures, medications, and other physician instructions.
  • Collected and documented all patient medical information.
  • Prepped patients for physical examination and procedures.
  • Responsible for surgery and procedure scheduling for up to 3 providers.
  • Maintain and coordinate physician licensing and credentialing for up to 3 providers.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
Associate of Applied Science: Nursing, Expected in 05/2013 to Laramie County Community College - Cheyenne, WY,
Associate of Arts: , Expected in 12/2000 to Institute of Business And Medical Careers - Fort Collins,
Associate of Science: Business/Accounting, Expected in 05/1994 to Laramie County Community College - Cheyenne, WY

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Resume Overview

School Attended

  • Laramie County Community College
  • Institute of Business And Medical Careers
  • Laramie County Community College

Job Titles Held:

  • Chief Operations Officer
  • RN Clinic Operations Director
  • RN Care Manager
  • Registered Medical Assistant


  • Associate of Applied Science
  • Associate of Arts
  • Associate of Science

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