(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Executive Profile
Senior-level operations leader with hands-on management experience and exceptional people skills. Accomplished in aligning production and service delivery processes with enterprise level strategy through effective performance measurement and ongoing development of engaged teams. Desires a challenging role as an Executive manager with responsibility for efficient planning and utilization of resources, cross-functional collaboration and continuous improvement .
Skill Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
, Expected in 2007 Bachelor of Arts : Business Administration (emphasis Managerial Accounting) - GPA : Business Administration (emphasis Managerial Accounting)
Core Accomplishments
Professional Experience
Southern Nevada Health District - Chief Operations Officer
Las Vegas, NV, 01/1999 - 06/2007
  • Provided leadership to Distribution, Manufacturing and Transportation operations in Midwest and Southeast regions.
  • Accountable for P&L and service level performance of all operations Created cascaded metrics and reporting tools linking KPI's to compensation incentives Drove growth through add-on business tripling sales from $60 Million to $185M Standardized capacity/manpower planning process delivering labor utilization improvements of 40% Established account dashboard and scorecard process to improve key account management Negotiated multi-year dedicated fleet transportation contract in excess of $130M Negotiated multi-year cross-docking contract valued at over $120M converting terms from a cost plus to a transactional model increasing operating margin $2M annually Leveraged knowledge of last-mile logistics to introduce integrated, strategic services generating sales of $2M annually Secured ISO 9001:2008 certification for North American assembly operations.
Sony Music - President and COO
Franklin, TN, 06/1997 - 03/2013
  • Privately held company providing Manufacturing / Assembly, Logistics and Transportation services to premier manufacturing companies including; Caterpillar, Komatsu, CNH, Agco and John Deere Provided leadership to Operations, Sales & Marketing, Human Resources, Accounting & Finance and Information Technology.
  • Executed strategic plan through Department Managers and General Managers to enhance organizational capabilities and drive growth.
  • Implemented vision of Safety and Continuous Improvement Achieved operational improvements in throughput of 10-15%, quality performance of 30% and on-time delivery of 5%, meeting or exceeding Service Level Agreements Redesigned fabrication operations achieving perfect on-time delivery, reversing monthly losses to obtain 20% NOI and winning Supplier of Year in 2011 for the segment Improved recovery of container detention fees by 25% resulting in $60K increase in NOI Established comprehensive fuel purchasing and management processes across multiple transportation operations / terminals and accounting resulting in $600K annual improvement Reduced recordable injury frequency 65% and saved $2.5M in premium / claims expense with behavior-based safety program Introduced new goals and strategies for Sales Growth and diversification: Acquired and integrated complementary business segment into Transportation Division increasing division revenues 8-10% and adding $1M+ in annual EBITDA Positioned company for growth hiring VP of Sales and outsourcing demand generation Delivered sales pipeline growth of 13x from $5M to $65M Drove diversification with new name accounts comprising 70% of pipeline value Aligned functional teams to Enterprise / Operations vision and strategy: Restructured Accounting/Finance department to mirror operations improving financial closing process 25% and budget/forecast accuracy to 98% Re-scoped Human Resources department to emphasize recruiting, retention and development resulting in employee requisition lead time reduction of40%; enhanced operator safety training lowering recordable injury frequency from 6.5 to 2.5 in 24 months.
- Northern Operations Manager
, , 01/1997 - 01/1998
  • Managed Facility Managers, Supervisors and 100+ employees in two facilities handling cross-dock, dedicated transportation, sub-assembly and warehousing operations.
- Director of Operations
, , -
  • Southern Region, Stratosphere Quality, September 2013 to present Stratosphere Quality specializes in quality inspection, sorting, containment and rework projects.
  • Lead teams for regional delivery of sort and containment projects and oversee all field activities related to the Southern United States (Mississippi, Alabama, Georgia, Florida, South Carolina, North Carolina, Virginia and Texas) for a third party quality assurance company Optimize scheduling and utilization of field resources Direct implementation and execution of technology and service enhancements Develop regional operations strategy Build and develop operations leadership team Oversee operations budget.
account management, Accounting, premier, Assembly, budget, closing, Continuous Improvement, delivery, Finance, financial, functional, hiring, Human Resources, Information Technology, ISO 9001, leadership, Logistics, Marketing, 98, Enterprise, organizational, processes, purchasing, Quality, quality assurance, recruiting, reporting, Safety, Sales, scheduling, Service Level Agreements, strategy, strategic, Transportation, vision, warehousing

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