Chief Operations Officer Resume Example
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CHIEF OPERATIONS OFFICER
Summary
Talented COO well-versed in all facets of operations, including revenue generation, accounting servicing and service management. Dedicated to meeting cost targets, allocating resources in an effective manner and optimizing program performance. Capable of handling all employee needs, including recruitment, training and schedule optimization. History of building and retaining well-qualified, high-performance teams. Knowledgeable about identifying and mitigating risks while enhancing business operations. Highly proficient in best practices, strategic needs and standard operating procedures.
Skills
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Experience
Southern Nevada Health District | Las Vegas , NVChief Operations Officer04/2016 - Current
- Self-motivated office and operations professional with relevant years of practical administration experience and related office assistance exposure.
- Detail oriented and organized individual who exemplifies professionalism, and an ability to manage multiple projects and tasks at any given moment.
- Demonstrated history of efficient administration, while facilitating innovative and efficient solutions to various business operational issues.
- Highlighted leadership qualities and the ability to work with people from numerous backgrounds, while promoting team values.
- Core Qualifications Operations Management Team Collaboration Client Relations Financial Administration Document Control Project Coordination Issue Resolution Professional Attitude Quality Assurance Quick learner Authorized to work in the US for any employer.
- Developed highly effective working relationships with other departments by being positive and constructive leader.
- Orchestrated short and long range strategic plans to direct financial progress of business.
- Prepared financial reports, including budgeting, profit and loss, and legal analysis.
- Served as strategic advisor and functional expert on critical strategic and operational matters.
- Expanded business operations through new process development and strategic planning.
- Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
- Hired, trained, evaluated and retained high-performing, effective, and diverse team embodying organizational culture.
Lineage Logistics | Sauk Village , ILOwner/Operator01/2013 - 04/2016
- I started my trucking company in Jan.
- 2013 with the support of my wife and kids and have had the privileged of hauling many products for many different companies.
- The trucking industry is an ever changing industry that has posed many obstacles and hurdles in which I have overcome to keep up with this fast paced industry.
- Below are some examples of what myself as an owner/operator conducts in order to keep, maintain and grow my company.
- Pick up, transport and deliver goods to places for extended period of time and over long distances through driving your own truck.
- Ensure the delivery of goods and materials efficiently on the designated time and date with all the delivery documents needed.
- Conducts regular thorough inspection and maintenance of vehicle before taking it on the road to ensure safe and successful travel and to keep vehicle in condition.
- Understand and follow all travel instructions oral or written given by the company.
- Safely operate tractor equipments of different configurations with varying weights allowed by law under certain conditions and speed limits in a certain places.
- Follow all regulations imposed by the Department of Transportation.
- Acts as an owner, manager and driver of your own transport business.
- Communicated effectively with dispatchers to provide updated information on road conditions and potential hazards.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Ace Hardware | Hyannis , MAManager04/2010 - 09/2012
- Led employee performance reviews and discussed improvement strategies with each team member.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Managed day-to-day operations, including supervision and assignment delegation for 20-member team.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Coached new team members on job tasks and performance strategies.
- Reviewed performance reports and used data to develop continuous improvement initiatives.
- Set and administered annual operating budget, consistently maintaining controls and preventing overages.
- Facilitated on-site staff training and developed processes and procedures to increase accuracy.
- Communicated and coordinated with multiple departments to achieve top results.
- Gave input on how to improve training and employee productivity.
- Maintained open and professional team relationships to quickly identify and resolve issues.
- Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Decreased costs by negotiating with vendors and suppliers for better prices.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Marvin Home Center | City , STATEAsst. Manager/Sales/Estimating04/2006 - 01/2009
- My duties at Marvin Home Center started in the Spring of 2006 as a Sales and Building Estimator performing a variety of tasks including selling building materials, estimating building and construction costs on a variety of building products, and the ordering of a variety of materials from numerous vendors to complete the building projects on schedule.
- After approximately a year and a half I received a promotion to Assistant Store Manager and was in charge of 20 some employees, scheduling, budgeting, payroll along with continuing my sales and estimating duties.
- I performed a variety of tasks which I will list here below as some of the duties that I performed during our everyday business.
- Deliver on-site support to all departments and coordinate all daily business efforts through effective collaboration and communication with team members
- Track, file, and view important documents, receipts, applications, database information, and invoices on a daily basis, organizing and managing sensitive files in an efficient manner
- Maintain client and vendor records and related information, entering results into each respective database while auditing for accuracy and completion
- Prepare various materials as well as transcribe critical district-level reports into respective software applications
- Collaborate in the execution of various HR and accounting aspects, including accounts payable and receivable, ledger and account management, budget control, payroll, billing, deposits, reconciliations, and related functions
- Support various sales and operational functions, including transaction processing, proposal and report development, inquiry and issue handling, scheduling, expense reports, and client retention strategies
- Order and maintain inventories of materials, supplies, and related items to minimize disruptions and inefficiencies
- Organize and execute service calls, appointment scheduling, correspondence distribution, and other critical functions from concept to execution, while collaborating on operational and logistical aspects with team members
- Provide phone coverage as needed as well as manage various forms of critical correspondence
- Act as a liaison between organizations, corporations, vendors, and clients to ensure effective information flow, exceptional customer service, sales opportunity development, and timely issue resolution
- Assist mid- and senior-level management with other duties as assigned to facilitate efficient business operations.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Education and Training
Northland Community & Technical College | CityAssociate of Arts in Business Management2001
Greenbush-Middle River Senior High School | City, StateHigh School Diploma05/1998
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School Attended
- Northland Community & Technical College
- Greenbush-Middle River Senior High School
Job Titles Held:
- Chief Operations Officer
- Owner/Operator
- Manager
- Asst. Manager/Sales/Estimating
Degrees
- Associate of Arts in Business Management
High School Diploma
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