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Chief Operations Officer Resume Example

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M
CHIEF OPERATIONS OFFICER
Summary

Offering 10+ years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build organization to meet performance goals. Drive financial performance of assigned areas and ensure compliance with company policies and procedures. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits and working with executive team to develop talent acquisition and retention goals.

Skills
  • Benefits management
    Compliance
    Employee engagement
    Personnel information systems
    Company leadership
    EEOC expertise
    Human resources operations
    Recruitment and hiring
    Payroll administrationBenefits management
    Compliance
    Employee engagement
    Personnel information systems
    Company leadership
    EEOC expertise
    Human resources operations
    Recruitment and hiring
    Payroll administrationBenefits management
    Compliance
    Employee engagement
    Personnel information systems
    Company leadership
    EEOC expertise
    Human resources operations
    Recruitment and hiring
    Payroll administrationBenefits management
    Compliance
    Employee engagement
    Personnel information systems
    Company leadership
    EEOC expertise
    Human resources operations
    Recruitment and hiring
    Payroll administrationBenefits management
    Compliance
    Employee engagement
    Personnel information systems
    Company leadership
    EEOC expertise
    Human resources operations
    Recruitment and hiring
    Payroll administrationBenefits management
    Compliance
    Employee engagement
    Personnel information systems
    Company leadership
    EEOC expertise
    Human resources operations
    Recruitment and hiring
    Payroll administrationBenefits management
    Compliance
    Employee engagement
    Personnel information systems
    Company leadership
    EEOC expertise
    Human resources operations
    Recruitment and hiring
    Payroll administrationBenefits management
    Compliance
    Employee engagement
    Personnel information systems
    Company leadership
    EEOC expertise
    Human resources operations
    Recruitment and hiring
    Payroll administrationBenefits management
    Compliance
    Employee engagement
    Personnel information systems
    Company leadership
    EEOC expertise
    Human resources operations
    Recruitment and hiring
    Payroll administrationBenefits management
    Compliance
    Employee engagement
    Personnel information systems
    Company leadership
    EEOC expertise
    Human resources operations
    Recruitment and hiring
    Payroll administrationBenefits management
    Compliance
    Employee engagement
    Personnel information systems
    Company leadership
    EEOC expertise
    Human resources operations
    Recruitment and hiring
    Payroll administrationBenefits management
    Compliance
    Employee engagement
    Personnel information systems
    Company leadership
    EEOC expertise
    Human resources operations
    Recruitment and hiring
    Payroll administrationBenefits management
    Compliance
    Employee engagement
    Personnel information systems
    Company leadership
    EEOC expertise
    Human resources operations
    Recruitment and hiring
    Payroll administrationBenefits management
    Compliance
    Employee engagement
    Personnel information systems
    Company leadership
    EEOC expertise
    Human resources operations
    Recruitment and hiring
    Payroll administrationBenefits management
    Compliance
    Employee engagement
    Personnel information systems
    Company leadership
    EEOC expertise
    Human resources operations
    Recruitment and hiring
    Payroll administrationBenefits management
    Compliance
    Employee engagement
    Personnel information systems
    Company leadership
    EEOC expertise
    Human resources operations
    Recruitment and hiring
    Payroll administrationBenefits management
    Compliance
    Employee engagement
    Personnel information systems
    Company leadership
    EEOC expertise
    Human resources operations
    Recruitment and hiring
    Payroll administrationBenefits management
    Compliance
    Employee engagement
    Personnel information systems
    Company leadership
    EEOC expertise
    Human resources operations
    Recruitment and hiring
    Payroll administrationBenefits management
    Compliance
    Employee engagement
    Personnel information systems
    Company leadership
    EEOC expertise
    Human resources operations
    Recruitment and hiring
    Payroll administrationBenefits management
    Compliance
    Employee engagement
    Personnel information systems
    Company leadership
    EEOC expertise
    Human resources operations
    Recruitment and hiring
    Payroll administrationBenefits management
    Compliance
    Employee engagement
    Personnel information systems
    Company leadership
    EEOC expertise
    Human resources operations
    Recruitment and hiring
    Payroll administrationBenefits management
    Compliance
    Employee engagement
    Personnel information systems
    Company leadership
    EEOC expertise
    Human resources operations
    Recruitment and hiring
    Payroll administrationBenefits management
    Compliance
    Employee engagement
    Personnel information systems
    Company leadership
    EEOC expertise
    Human resources operations
    Recruitment and hiring
    Payroll administrationBenefits management
    Compliance
    Employee engagement
    Personnel information systems
    Company leadership
    EEOC expertise
    Human resources operations
    Recruitment and hiring
    Payroll administration
Experience
Chief Operations Officer
Charlotte, North CarolinaNICHOLSON PALLET SERVICES, INC/Mar 2015 to Dec 2019
  • Prepared financial reports, including budgeting, profit and loss, and legal analysis.
  • Developed analytical assessments to make crucial decisions on pending projects.
  • Hired, trained, evaluated and retained high-performing, effective, and diverse team embodying organizational culture.
  • Maintained productive relationships and communication channels across organization.
  • Increased customer satisfaction and streamlined business processes and procedures.
  • Developed operational policies and processes, guaranteeing staff maintained compliance with federal, state, and local laws and regulations.
  • Utilized effective communication and active listening to meet customer service standards.
Human Resources Specialist
Charlotte, North CarolinaHelton Manor West Assistant Living,llc/Jan 2010 to Mar 2013
  • Facilitated new hire on-boarding program by scheduling training initiatives, resolving issues and processing paperwork.
  • Launched innovative incentive program to maintain low turnover rate despite highly competitive market.
  • Executed strong negotiation skills to be able to see both sides and work to reach agreements that satisfy both parties.
  • Reduced accidents in workplace by being proactive with prevention by implementing safety policies and procedures.
  • Transformed under performing and overstaffed department into trimmed-down and well organized staff.
  • Advised managers on strategies for improving policy enforcement and eliminating any concerning behaviors or legal concerns.
  • Aided senior HR leadership by accurately preparing bi-weekly payroll and tracking data into cumulative documentation.
  • Fostered positive employee attitudes toward organizational objectives through effective orientations and town hall meeting systems.
  • Ensured legal compliance by maintaining all applicable state and federal requirements and provided representation at hearings.
  • Achieved desired work environment and performance by proactively advising and guiding 56 employees on best practices and overseeing HR training.
  • Resolved internal and external investigations.
  • Advised top management on appropriate employee corrective actions.
  • Assisted in development of Employee Handbook, creating legally sound resource with latest regulations.
Office Management Specialist
Charlotte, NCHelton Manor Assistant Living ,llc /Jan 2007 to Jan 2010
  • Responded to telephone inquiries from clients and Government Officials and delivered information to inform and educateincluding AP/AR and payroll administration.
  • Prepared departmental budgets, analyzing of historical data, projected spending and actualized costs.
  • Enhanced customer satisfaction callers.
  • Achieved results in ambiguous environment with high level of accuracy and attention to detail.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Interviewed, on boarded, developed and oversaw daily activities of 56 clerical and administrative office personnel.
  • Managed financial documentations such as expense reports and invoices.
  • Oversaw office financial management, ratings by resolving account issues efficiently.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
Education and Training
High School DiplomaAnson High SchoolJun 1995Wadesboro, NC
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Resume Overview

Companies Worked For:

  • NICHOLSON PALLET SERVICES, INC
  • Helton Manor West Assistant Living,llc
  • Helton Manor Assistant Living ,llc

School Attended

  • Anson High School

Job Titles Held:

  • Chief Operations Officer
  • Human Resources Specialist
  • Office Management Specialist

Degrees

  • High School Diploma

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