chief operations officer resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Talented COO well-versed in all facets of operations, including revenue generation, accounting servicing and service management. Dedicated to meeting cost targets, allocating resources in an effective manner and optimizing program performance. Capable of handling all employee needs, including recruitment, training and schedule optimization. History of building and retaining well-qualified, high-performance teams. Ability to motivate and inspire staff. Knowledgeable about identifying and mitigating risks while enhancing business operations. Effective communicator skilled at training and mentoring internal and external customers to meet complex business goals. Highly proficient in Microsoft Office, Great Plains, ImPromed, Cornerstone, Paychex, Ceridian

  • Communication
  • Staff development
  • Decision-making
  • Organizational leadership
  • Benchmarking
  • Consensus building
  • Corporate administration
  • P&L responsibility
  • Administrational leadership
  • Supervision and training
  • Profit and loss accountability
  • Financial administration
  • Trend forecasting
  • Customer retention
  • Performance improvements
  • Goal setting
  • Proficient in Cornerstone/Neo/Quickbooks
  • Cross-functional team management
  • Sound judgment
  • Purchasing and planning
  • Recruiting and Hiring
  • Employee development
  • Compensation/benefits administration
  • Cost analysis and savings
  • Schedule management
05/2018 to 06/2019
Chief Operations Officer Stemexpress Seattle, WA,
  • Authored constructive business plans and led facility expansion projects, leading to rapid growth
  • Prepared financial reports, including budgeting, profit and loss, and legal analysis
  • Accomplished leader, skilled at maximizing employees skills and knowledge, to achieve highest performance goals
  • Utilized effective communication and active listening to meet customer service standards
  • Negotiated contracts to secure extensions and preserve optimal leadership
  • Expanded business operations through new process development and strategic planning
  • Developed analytical assessments to make crucial decisions on pending projects
05/2012 to 10/2017
Hospital Director National Veterinary Associates Elizabethtown, KY,
  • Established a reputation for consistently optimizing profitability and boosting productivity of the hospital
    • Opened a 25,000-square foot facility in May 2016 with approximately 100 employees
    • Oversaw and assisted in labor planning, recruitment, staffing and termination
    • Drove business functions and ensured employee efforts support organizational goals and objectives
    • Implemented, evaluated and managed general operation policies and procedures in accordance with the standards and philosophy set by the organization
    • Ensured that operational processes stand within agreed budgets and timelines
    • Assisted in developing strategies and implementation plans to improve and standardize all aspects of
    • Established and built relationships with referring DVM community
    • Used the tools of education, motivation, coordination, evaluation and analysis to achieve optimal client
    satisfaction from the veterinary practice services and staff
    • Ensured that staffing allowed for the maximum efficiency of the practice
    • Encouraged and participated in training and continuing professional development of all staff to develop a
    team atmosphere
    • Established a monthly bereavement in-hospital support group with certified bereavement counselors
    • Reviewed monthly P&Lmp;L and ran monthly and yearly productivity reports for all hospital services
    • Planning and development of both short term and long term strategic business plan
11/2005 to 04/2011
COO/Finance Manager/Payroll Admin/Asst. Controller S. Arizona Veterinary Specialty & Emergency Ctr. City, STATE,

▪ Reduced hospital expenses by 50% within first year in position
▪ Minimized support staff payroll by 12% without sacrificing service quality in the second quarter of 2010
▪ Responsible for the implementation of the Cubex Inventory System in August, 2010
▪ Updated and maintained an Employee Handbook by reviewing policies & protocols
▪ Empowered Managers to make departmental decisions in accordance to company policies
▪ Served as a well-liked, trusted liaison between hospital staff and owners resulting in strong, open and effective lines of communications
▪ Supervised a staff of approximately 100 employees which consisted of administration, doctors and support staff
▪ Implemented and streamlined Paychex services by improving efficiency integrating three different services under one umbrella
▪ 2011 Benefits Package – streamlined vendors while maintaining a rich benefit package
▪ Budgeting and management of key hospital services while adhering to a daily revenue benchmark
▪ Promoted, enforced and tracked in-house and external continuing education for all staff

▪ Responsible for successful conversion from QuickBooks to Peachtree
▪ Succeeded in building a five-member accounting team
▪ Developed timely and streamlined monthly reporting structures
▪ Implemented internal controls for accurate, timely and consistent data entry and reporting of accounting transactions. These changes brought the organization to the next level in fiscal responsibility.

▪ Responsible for the implementation of the iEmployee Time & Attendance system
▪ Reconciliation of monthly health insurance Jessicas
▪ Assisted Controller with day to day accounting functions as well as special projects

10/1981 to 06/2005
Controller/Operations Manager/Sr. Staff Accountant Topcon Medical Systems Inc. City, STATE,
  • ▪ Maintained all Operational & Accounting reports including Cash Flow Report, Fixed Assets, Budgeting Reports, Bank Reconciliation Reports, Monthly Financial Reports, Shipping & Receiving Reports and Expense Reports
    ▪ Established all company spending policies and procedures and responsible for all spending approvals
    ▪ Oversaw conversion from manual to Peachtree accounting system
    ▪ Maintained General Ledger
  • ▪ P&Lmp;L responsibilities for two divisions
    ▪ Oversaw cash management for seven different banks
    ▪ Company liaison for Ernst & Young during audit periods
    ▪ Complete General Ledger to Fixed Assets database reconciliation
    ▪ Prepared monthly, quarterly and yearly sales tax returns for twenty states
    ▪ Assisted with the preparation of a bi-weekly payroll
    ▪ Special projects as requested directly by president located in Japan
Education and Training
Expected in 1979
Associate of Science: Business Administration And Management
Bergen Community College - Paramus, NJ

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Resume Overview

School Attended

  • Bergen Community College

Job Titles Held:

  • Chief Operations Officer
  • Hospital Director
  • COO/Finance Manager/Payroll Admin/Asst. Controller
  • Controller/Operations Manager/Sr. Staff Accountant


  • Associate of Science

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