chief operations officer resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Dynamic, driven, outside the box strategist who listens, analyzes and implements a business or communication plan based on the audience, the presenter, history, trend and overall direction of company. With over twenty years of extremely diversified experience, I have a demonstrated command of crisis management leadership with proficiency in mediating challenges to solutions. Multilingual and fluent in speaking government, media and organizational acumenan expert with developed aptitude of professionalism, ethics and business stategy. With a strong drive to succeed, I am hands-on developing relationships....people matter and not 'one size fits all'.

Committed to success for a company, investors, partners, clients, and employees driving entrepreneurial thought and delivering world-class customer service experience.

  • Executive Leadership
  • Strategic Planning and Execution
  • Operational Analysis
  • Investor Relations
  • Process Improvement
  • Thrives Under Pressure
  • People and Culture
  • Media Relations
  • Mergers and Acquisitions
  • Corporate Strategy and Development
  • Integrity and Transparency
Chief Operations Officer, 08/2015 to Current
FinnNew York City, NY,
  • Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
  • Accomplished leader, skilled at maximizing employees skills and knowledge, to achieve highest performance goals.
  • Maintained productive relationships and communication channels across organization.
  • Served as strategic advisor and functional expert on critical strategic and operational matters.
  • Monitored outcome measures, program outcomes and performance improvement.
  • Prepared financial reports, including budgeting, profit and loss and legal analysis.
  • Reviewed, analyzed and interpreted financial statements.
  • Expanded business operations through new process development and strategic planning.
  • Orchestrated short and long range strategic plans to direct financial progress of business.
  • Conducted financial forecasting to explore strategic options and develop creative solutions to complex business issues.
  • Increased brand awareness by integrating brand development strategies into business model.
  • Negotiated contracts to secure extensions and preserve optimal leadership.
  • Boosted profitability $[Amount] within [Amount] months through strategic planning.
Senior Director, 01/2014 to 05/2015
American Heart AssociationMetairie, LA,
  • Devised and implemented business plans for operational strategies, development and maintenance.
  • Drove client satisfaction and improved support services to increase retention.
  • Delivered hands-on assistance to committees and teams within department in policy-making decisions.
  • Established and oversaw yearly budgets in excess of $[Amount].
  • Implemented change methodologies to drive [Number]% increase in revenue and [Number]% increase in productivity.
  • Formulated and deployed business transformation strategies to increase performance, profitability and business growth.
Director, 02/2012 to 05/2014
New York LifeMontgomery, AL,
  • Created relationships with businesses, community leaders and citizens through events to promote company and add new donors and volunteers.
  • Increased monthly donations $[Amount] by growing customer base through effective sales strategy execution and networking.
  • Supported long-term business-need strategies, generating client-relations feedback for process improvements.
  • Identified potential grants and wrote proposals to submit along with grant applications.
  • Supervised and updated organization's social media accounts and websites, delivering fresh and exciting content to platforms.
  • Made appearances at special events as official client representative to develop new relationships with possible donors.
Assistant to Mayor, Administrator, Analyst, 02/1998 to 01/2012
City Of Little Rock: Mayor's&Attorney's Offs; PWCity, STATE,
  • Oversaw department operations and administration and contributed to planning of new initiatives.
  • Oversaw strategic business decision-making to develop, enhance and enforce business mission.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Continually maintained and improved company's reputation and positive image by engaging with community members and addressing issues head-on.
  • Directed internal communications efforts and fostered development of proactive and comprehensive communications programs between leadership team and employees.
  • Researched and reacted expeditiously to internal and external communications needs.
  • Enhanced exposure opportunities and controlled large, strategic messaging programs.
  • Coordinated positive media interviews and events sponsorships.
Education and Training
Master of Business Administration, Executive: , Expected in 05/2008 to University of Arkansas - Little Rock, AR
Bachelor of Science: Political Science And German, Expected in 05/1997 to University of Arkansas - Fayetteville, AR

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Resume Overview

School Attended

  • University of Arkansas
  • University of Arkansas

Job Titles Held:

  • Chief Operations Officer
  • Senior Director
  • Director
  • Assistant to Mayor, Administrator, Analyst


  • Master of Business Administration, Executive
  • Bachelor of Science

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