chief operations office resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Highly-skilled Chief Operations Officer with extensive experience overseeing operations and employees. Dedicated to promoting the company culture and enhancing brand awareness to increase client bases and profitability. Dedicated Chief Operations Officer possessing experience evaluating performance by interpreting metrics and data. Adept at writing and submitting reports to the CEO on various materials of importance. Resourceful operations leader experienced in monitoring the daily operations of the company and business executives. Adept at leading employees and encouraging maximum growth. Accomplished leader with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Regulatory Compliance
  • Employee Motivation and Performance
  • Operational Analysis
  • Integrity and Transparency
  • Judgement and Decision Making
  • Resource Utilization
  • Approachable and Outgoing
  • Leadership and People Development
  • Departmental Coordination
  • Analytical and Critical Thinker
  • Risk and Mitigation Analysis
  • Effective Communicator and Public Speaker
  • Balanced Work Ethic
  • Human Resources Oversight
  • Process Improvement
Work History
Chief Operations Office, 07/2021 - 12/2021
  • Led organization by developing professional and ethical culture focused on well-rounded and consistent excellence.
  • Formulated analysis assessments to make informed decisions on proposed projects.
  • Met customer service standards and expectations consistently by effectively communicating and actively listening.
  • Implemented comprehensive team coaching plans, clarified roles of members and introduced new processes to boost quality and increased satisfaction across departments.
  • Interviewed, supervised and motivated 18 staff members to achieve optimal productivity.
  • Conducted follow-up procedures to drive completion of contracts and service level agreements.
  • Drafted and distributed reports to assist board members with critical business decisions.
  • Analyzed business needs while soliciting customer feedback for process improvements, retentions and higher yields.
  • Optimized operational processes using analytics tools to address client-specific metrics.
  • Documented processes and drafted SOPs to comply with regulations and company policies.
  • Monitored and coordinated workflows to optimize resources and maximize productivity.
  • Evaluated company documentation to verify alignment with regulatory requirements.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Evaluated scripts to identify creative strategies and resource needs.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Established departmental performance goals and provided feedback for underperforming areas working with teams of up to 37 members.
  • Monitored expenditures to mitigate risk of overages.
  • Followed ethical codes to protect confidentiality of client's information.
  • Streamlined client and agency/official interaction by providing channel of effective communication.
  • Explained court/policy/agency policies and procedures to provide assistance to clients with limited English language and/or cultural proficiency.
  • Collaborated with professional colleagues in development and implementation of family language service initiatives.
  • Converted written materials from one language to another such as books, publications or web pages.
  • Equipped providers and/or officials and agents with cultural information to promote appropriate provision of services.
  • Translated procedural information to facilitate understanding between officers, agencies, attorneys and civil service providers.
  • Served as official interpreter for clients and staff legal encounters by delivering accurate, skilled interpretations to facilitate effective communications exceeding 10,000 courtroom hours.
  • Translated documents and helped non-English speaking patients fill out forms and provide testimony.
  • Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Maintained message content, tone and emotion as closely as possible as expected by Code of Interpretation.
  • Supported student education by accompanying non-English speaking individuals to classes, study sessions and assemblies to translate instruction, conversation and documents. Volunteered and provided many hours of service to communities.
  • Completed precise translations of official documents following stringent legal standards and formats.
  • Interpreted conversations both consecutively and simultaneously to help both parties conduct business, handle business needs at hand or manage personal concerns.
  • Attended training programs to improve professional knowledge and interpretation skills maintaining highest levels of performance and excellence covering over 50 yearly hours of continuing education in various subjects.
  • Proofread, edited and improved documents of various sources, registers and magnitudes.
  • Stayed current on new expressions and cultural changes impacting language translation.
  • Resolved problems, improved operations and provided exceptional service
  • Exceeded goals through effective task prioritization and great work ethic
  • Developed and maintained courteous and effective working relationships
  • Increased customer satisfaction by resolving issues
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Carried out day-to-day duties accurately and efficiently
  • Demonstrated respect, friendliness and willingness to help wherever needed
Sales & Marketing, 09/1997 - 05/2001
Company Name , ,
  • Engaged with customers to build rapport and loyalty with product quality, dependability and excellence in customer service.
  • Increased sales by offering advice on purchases and promoting additional products. Territory grew to $23.7 million after collaborating on marketing campaigns to promote, expand and creating marketing materials for retail facilities to present higher quality product and volume developing commitment contracts and revenue.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
  • Increased sales by offering advice on purchases and promoting additional products.
  • Helped customers locate products and checked store system for merchandise at other sites.
Tourism Sales Manager, 09/1995 - 06/1997
Company Name , ,
  • Used coordination and planning skills to achieve results according to schedule for Springtime Tallahassee, the areas largest such parade and multiday social.
  • Led projects and analyzed data to identify opportunities for improvement in membership, vendor contracts and promotional opportunities.
  • Participated in team-building activities to enhance working relationships within the inside team, vendor, suppliers, tourism and membership.
  • Resolved problems, improved operations and provided exceptional service.
Sales Coordinator, 06/1995 - 09/1995
Company Name , ,
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues and requests for corporate groups, teams and recreational travelers to Florida's Capital City.
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service, requests and documenting interactions, history and sales figures.
  • Set up appointments with potential and current customers to promote new products and services. as well as conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns and provide options in selling our property and services.
  • Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
  • Presented Tallahassee as a destination during retail trade shows to increase market share and make connections with potential customers.
  • Prepared pricing strategies for current customers to enhance sales and increase profitability.
  • Created effective marketinospective clients in
Front Office Operations Supervisor, 05/1990 - 04/1995
Company Name , ,
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Participated in team-building activities to enhance working relationships.
Associate of Arts: Foreign Languages, Expected in 05/2001
Bainbridge State College - Bainbridge, GA,
Status -
CORE STUDIES: Hospitality Management, Expected in 04/1994
Status -
  • Certified Judiciary Interpreter
  • Notary in State of Florida
  • TQM (Totally Quality Management)


By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Bainbridge State College

Job Titles Held:

  • Chief Operations Office
  • Sales & Marketing
  • Tourism Sales Manager
  • Sales Coordinator
  • Front Office Operations Supervisor


  • Associate of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: