chief operation officer resume example with 17+ years of experience
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Experienced with proprietary software used for financial planning and analysis. Advanced in Microsoft office, Access database, Oracle and Lawson. Ability to prioritize and remain focused on increasing corporate growth, decreasing expenses, training and developing employees to perform at their best. Excellent customer and vendor management skills with internal and external clients.
Demonstrated Chief Operations Officer offering extensive knowledge in business development and strategic planning. Adept at analyzing data and performance metrics to obtain a complete business overview. Accomplished Officer skilled at designing and implementing operations. Adept at writing and submitting reports to the CEO on various materials of importance. Enthusiastic COO eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Merchant Products and extensive training in payment solutions. Motivated to learn, grow and excel in Financial Industry. Offers strong interpersonal and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Astute leader and visionary skilled at assisting business executives in fundraising ventures. Proficient in managing and building lasting relationships with vendors. Dedicated to improving efficiency, maximizing performance, and increasing client bases. Resourceful operations leader experienced in monitoring the daily operations of the company and business executives. Highly-skilled Chief Operations Officer with extensive experience overseeing operations and employees. Dedicated to promoting the company culture and enhancing brand awareness to increase client bases and profitability.
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- Leveraged experience through vital management positions guiding business to success
- Formulated analysis assessments to make informed decisions on proposed projects
- Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients
- Primary focus is to lead sales team and leaders to maintain revenue goals of $20MM for Merchant equipment and payment
- Drove performance initiatives, facilitating 13% revenue increase
- Implemented Sales team plan, clarified roles of members and introduced new processes to boost quality across departments
- Spearheaded supply chain vendors third-party contract negotiations to obtain favorable pricing and scheduling parameters
- Implemented business development strategies, logo designs, and website designs
- Led business initiatives resulting in numerous multi-year contracts
- Increased profitability by optimizing sales and fulfilling lower overhead costs
- Monitored internal controls to protect client facilities and assets
- Supported business growth through strategic planning and process development
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities
- Developed innovative sales and marketing strategies to facilitate business expansion
- Directed technological improvements, reducing waste and business bottlenecks
- Maintained P&L and shouldered corporate fiscal responsibility
- Oversaw daily operations to ensure high levels of productivity
- Supply Chain and Procure to Pay Manager for all departments
- Managed all aspects of purchasing, strategic planning, supplier selection, consolidation, qualification, sourcing, cost reduction and value analysis initiatives
- Maintaining and updating policies, procedures and controls for purchasing/procurement and accounts payable department
- Improved purchase order and invoice processing using workflow tools and electronic data interface
- Vendor selection and purchase order processing for IT, facilities, marketing and manufacturing
- Develop and maintain relationships with vendors as well as ensure
- Availability of products for all departments
- Over 2 year period, Increase revenue $800K by reducing cost of purchasing items from preferred vendors with emphasis on best product and service, while maintaining cost
- Structured and streamlined procure to pay process for accounts payable by utilizing three-way match when paying invoices
- Perform daily invoice reconciliation and month end close for accounts payable and procurement
- Focused on timely paying of invoices and ensuring all authorized financial controls are communicated and executed at all levels within organization
- Compliance-New Vendor On Boarding Process
- SLA for Purchasing/Procurement, Accounts Payable and Travel & Expense Management
- Developed and implemented process improvement plan to expedite return of defective material to suppliers, increasing inventory accuracy and maintaining within budget guidelines
- Identified issues, analyzed information and provided solutions to problems
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Procurement and expediting responsibilities include Operating Supplies and Equipment (OS&E) for 18 hotels nationwide
- Ensured continuous supply of goods and services to hotel properties to ensure outstanding guest experience
- Managed supply chain and vendor process for 18 hotels nationwide
- Assisted contractors on renovations and new hotel construction
- Provided sourcing for hotel staff, chefs, restaurants, facilities and IT to meet or exceed corporate expectations
- Responsible for managing capital budgets, data analysis, accounting and reporting.
- Forecasted labor budgeting needs and presented proposals to financial department
- Changed warehousing optimizing dimensions and hierarchies and added aggregations to cube
- Collaborated with on-site directors, operations managers and supervisors on engineering projects
- Supervised five employees throughout design and execution of new room design
- Followed up with external contractors, project owners and other stakeholders to gather information and resolve issues
- Responsible for negotiating trust agreements for pension and retiree administration contracts for 401K and pension services
- Monthly payroll processing for 1M plus participants
- Designed RAIN tracking system increasing client voice response usage by
- New system allowed center to handle 300k calls per year without increasing staff
- Improved call handle time by 8% using efficiency training tools and design of new voice response system
- Managed 3rd party contracts, Qualified Domestic Relations orders and RFP
- Old pension and 401k plan products to state governments, privately and publicly owned companies
- Clients included IBM, Boeing, Qwest, Bell South, Lockheed Martin and Pension Benefit Guarantee Corporation
- Developed system to log, track and record call center agents phone transactions and schedules
- Managed annual projects that reduced company annual expenses by 28%
- Generated new business and increased sales revenue by 22%
- Managed balancing of monthly pension payroll, accounting, and reconciliation of 1099R and W2 tax form balancing and processing for printing 1M tax forms
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits
Bethel College - McKenzie, TN,
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Resume Overview
School Attended
- Bethel College
Job Titles Held:
- Chief Operation Officer
- Procure to Pay Manager
- OS&E Senior Procurement Manager
- VP, Operations & Client Relations Director
Degrees
- Bachelor of Administrative Studies
- Business Administration
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